Program | 2025 UPCEA Annual Conference

Monday, March 24

Tuesday, March 25

Wednesday, March 26

• Julius M. Nolte Award for Extraordinary Leadership
  
• Philip E. Frandson Award for Literature

Affordable Pathways to Degree Completion: Leveraging Microcredentials and Prior Learning at an R1 University
Alternative Credentials | Applied | Tag(s): Policy, Faculty
Enrollment challenges and increasing demand for online learning, alternative credentials, and flexible pathways to higher education mean institutions need creative programs. Learn how an R1 university leveraged microcredentials and credit for prior learning to create a pathway to degree completion for $10,000 or less. With strategies for engaging stakeholders across campus, data on program demand and student success, and a focus on practical applications for implementation, this session will provide a roadmap for launching an innovative pathway to engage and enroll adult learners and working professionals to accelerate degree completion affordably.

• Sarah Schwintz, Texas Tech University
• Bonnie Cordell, Texas Tech University

Internal Allies: Enhancing Collaboration between Schools of Continuing Education and Advancement Offices
Community and Economic Engagement | Foundational | Tag(s): Diversity & Inclusion
This presentation explores the transformative impacts of collaborations between schools of continuing education and university advancement offices for securing philanthropic resources. Rice University's Glasscock School of Continuing Studies and the Washington University in St. Louis School of Continuing & Professional Studies will share examples and best practices for fostering partnerships to increase fundraising, expand alumni engagements, and improve academic and financial sustainability.

• Elizabeth Lanier-Shipp, Washington University in St. Louis
• Courtney Tardy, Rice University
• Jodie Lloyd, Washington University in St. Louis

Innovating Faculty Development: Simulations and AI Hands-on Workshops
eDesign Collaborative | Applied | Tag(s): Faculty, Graduate Education
In this collaborative presentation, Purdue University and Texas A&M University will showcase their innovative approaches to faculty development in the digital age. Purdue University will share their hands-on workshops designed to help faculty integrate generative AI tools into their teaching. Using a flexible "workshop recipe," Purdue empowers educators to enhance digital literacy and incorporate AI-driven methods into their courses. Attendees will gain practical templates and strategies for delivering similar AI-focused workshops. Texas A&M University will present their simulation-based model for preparing faculty to teach online. By immersing participants in the student experience, this approach emphasizes active learning, best practices in course design, and strategies for creating engaging, student-centered courses. Together, these approaches demonstrate how integrating generative AI and simulation-based learning can transform faculty development, equipping educators with the skills and confidence to thrive in the evolving landscape of online education.

• Jennifer Ferrara, Texas A&M University
• Sally Hughes, Texas A&M University
• April Wolf, Purdue University
• Molly Kremer, Purdue University
• Dan Blickensderfer, Purdue University
• Jenny Monarch McGuire, Purdue University

Advancing SDG Goals through Career-Integrated Global Learning
International | Foundational
The global job market demands graduates with intercultural skills. This session showcases UCR's career-integrated global learning model, highlighting programs that enhance these competencies and boost employability. Learn how UCR fosters real-world experience and prepares students for success in the global workforce.

• Lisa Miller, University of California, Riverside
• Buket Gonzalez, University of California, Riverside

From Feedback to Action: Transforming the Online Experience with Student Satisfaction Insights
Marketing, Enrollment and Student Success | Applied | Tag(s): Faculty, Graduate Education
Two student affairs professionals from a large public research university will discuss using the RNL Student Satisfaction Inventory to improve their online student experience. They'll share how they increased student response rates from 22% in 2022 to 40% in 2024, highlighting efforts since the 2021-2022 academic year and plans for 2024-2025. The session will cover insights gained, data collected on satisfaction levels, and strategies for enhancing online offerings. Attendees will learn practical ideas for using the RNL Student Satisfaction Inventory or similar assessment tools to improve their own online programs, focusing on increasing student engagement and satisfaction in the digital learning environment.

• Hannah Rieger, University of Oklahoma
• Sage Mauldin, University of Oklahoma

Charting the Course: Navigating the Complex and Evolving Regulatory Landscape of Online Education
Online Administration | Foundational | Tag(s): Policy
External regulatory compliance is a growing field for administrators in higher education institutions. Compliance is particularly critical for the success of online education programs, where the evolving regulatory framework poses numerous challenges. This session introduces key regulators and recent regulatory changes and the risk of losing Title IV funding due to noncompliance. This session provides a comprehensive overview of recent and proposed federal regulations affecting state authorization, web accessibility, licensure disclosures, online data privacy, and the influence of Title IV. The potential disruption of regulatory authority after Supreme Court case Loper v. Raimondo (overturning Chevron) will also be reviewed.

• Ilona Marie Hajdu, Indiana University
• Sharon Wavle, Indiana University

Moderator: Ricky LaFosse, University of Michigan

Moving Beyond the Revenue: Creating Sustainable Institutional Value
Business and Operations | Strategic | Tag(s): Policy
Many university leaders see PCO units primarily as revenue generators. However, this view overlooks their broader contributions. The Harvard Division of Continuing Education has established itself as an integral part of Harvard's mission beyond financial aspects. This session will explore how PCO can make institutions more agile and innovative through facilitating innovation, engaging new audiences, exemplifying teaching excellence, providing opportunities for faculty and students, and demonstrating higher education's impact on communities. Attendees will learn about Harvard's experience curating the narrative around value creation and discuss applying similar at their own institutions.

• Nancy Coleman, Harvard University
• Ross Pearo, Harvard University

Enhancing Online Education: Integrating Trustworthy AI and Learning Management Systems
Online Administration | Strategic | Tag(s): Diversity & Inclusion, Policy, Faculty
Explore how the University of Toledo and Anthology are integrating AI responsibly into educational settings with the AI Design Assistant and Trustworthy AI Framework. This session will highlight the enhancements in instructional efficiency and student engagement through AI-driven course design and assessment within Blackboard Learn Ultra. Attendees will gain insights into ethical AI deployment, maintaining transparency, and aligning with educational values, preparing them to effectively leverage AI advancements in their own educational practices amidst rapid technological changes.

• Barbara Kopp Miller, University of Toledo
• Justin Louder, Anthology

Why Are You Doing This? Uncovering Purpose in your Alternative Credential Program
Community and Economic Engagement | Strategic
Cuated by the leadership team for the UPCEA Council for Credential Innovation, this session will provide senior leaders and aspiring senior leaders with a guided interactive discussion on institutional strategy around alternative credentialing programs. We will discuss strategic goals, priorities, and high-level implementation approaches. Through a series of structured questions and activities, participants will be asked to uncover the strategic goal of their existing or future alternative credential program (whether that be to facilitate better employment outcomes for learners, to support learners in degree completion, or something else), identify one opposing-yet-complementary strategy that is needed to be successful, and articulate the positive steps they can take towards meeting that goal.

• Ryan Torma, University of Minnesota
• Lena Patterson, Toronto Metropolitan University

Balancing Credit and Noncredit Microcredentials
Alternative Credentials | Foundational | Tag(s): Diversity & Inclusion, Policy, Graduate Education
The session will focus on developing, strategizing, and marketing microcredentials and their associated programs. It will share experiences from a public and a private university, provide a roadmap for creating microcredential strategies, and discuss the importance of higher education’s role at a change agent in upskilling and reskilling.

• Abram Hedtke, St. Cloud State University
• Garey Gill, Saint Mary's University of Minnesota

Expanding a Credit for Prior Learning (CPL) Partnership from Retention to New Enrollment
Marketing, Enrollment and Student Success | Applied | Tag(s): Diversity & Inclusion, Policy
The course articulation partnership between University of Maryland Global Campus and Sophia Learning has been correlated with dramatic gains in student retention in the first year based on analysis of data between 2018 and 2021. Now that partnership has expanded to include new enrollment based on credit for prior learning. We will present updated retention outcomes data and share emerging insights from our new enrollment partnership. Learn how UMGC optimizes CPL practices that include Sophia courses to drive both retention and new enrollment.

• Nick White, Sophia Learning
• Christine Licata-Hoang, University of Maryland Global Campus

Roundtable Presentations #1

Innovating Education: The Rise of Alternative Credentials in the University’s Strategic Plan
Alternative Credentials | Applied | Tag(s): Policy
Kansas State University, as the first operational land grant institution, envisions the “next-generation” of land grant education, with an impact extending beyond Kansas. For the first time, our strategic plan includes alternative credential-seeking learners, aiming to grow their population to 5,000-7,000 by 2030. In our presentation, we’ll share how we defined microcredentials and alternative credentials, emphasizing learner assessment. K-State offers credit and noncredit microcredentials, along with other forms of recognition. We’ll also discuss strategies for rigorous program development, including leveraging Academic Innovation Fund grants. Join us to explore the positives and pitfalls in this transformative journey.

• Jo Maseberg-Tomlinson, Kansas State University

Harmonizing Disparities in Billing, Registration, and Business Practices Across Graduate, Online, and Continuing Education
Business and Operations | Strategic | Tag(s): Diversity & Inclusion, Policy, Graduate Education
This presentation will highlight the need for colleges and universities to ensure their business practices take into account the unique needs of adult, graduate, online and continuing education students in order to better serve this growing student audience. This presenter will review recent research that has been conducted to examine student billing practices and the link to student retention for graduate, online and adult/continuing education students. The presentation will discuss ways that University leaders can assess business practices on their own campuses to explore how current processes can enhance or detract from the student experience for different student groups.

• Becky Copper-Glenz, Fitchburg State University

Empowering Older Adults: Building Lifelong Learning and Community Resilience through Strategic Partnerships
Community and Economic Engagement | Applied | Tag(s): Diversity & Inclusion
Discover the development and impact of Senior College, an educational initiative launched in 2019 at Bridgewater State University. This program, which partners with local libraries and senior centers, has grown to nearly 500 members and proved vital during the COVID-19 pandemic. Emphasizing activism and inclusivity, the curriculum includes courses on antiracism, antisemitism, gender identity, and ageism. Attendees will learn about the program's innovative strategies and study results comparing Senior College with a more established program. Gain practical steps for implementing similar initiatives and explore how higher education can enrich the lives of older adults in diverse communities.

• Jennifer Reid, Bridgewater State University

Entering the Map: Immersive Experiences and Bringing Content to Life
eDesign Collaborative | Foundational | Tag(s): Diversity & Inclusion
Explore the design and implementation of immersive experiences in the course "Inequitable Urbanism: Montgomery," which uses interdisciplinary collaboration to tackle urban planning and social injustice. This roundtable discussion will showcase how these immersive modules bridge theory and practice, connecting academic knowledge to real-world applications. Gain insights into best practices for creating engaging online content, learn practical strategies, and discover the potential of engaged scholarship. This session is relevant for a wide range of institutions and learners, providing actionable takeaways to enhance teaching and course design.

• Megan Slatton, Auburn University
• Nikkiye Dzambazi, Auburn University
• Ali Sattari, Auburn University
• Becki Retzlaff, Auburn University
• Shawndra Bowers, Auburn University

From Concept to Reality: Detecting and Assessing 21st-Century Skills for Online Program Success Using LLMs
Marketing, Enrollment and Student Success | Foundational | Tag(s): Diversity & Inclusion, Graduate Education
Merely acquiring subject matter expertise is insufficient for excelling in the rapidly evolving landscapes of workplaces and online learning. Developing adaptable 21st-century skills (21CS) is crucial. However, there are almost no standards to evaluate these skills during the graduate admission process and beyond. To inform admission officers about applicants' 21CS, we developed an AI-based tool to analyze letters of recommendation, providing insights into applicants' competencies from external perspectives. We further expanded this tool to detect critical thinking skills from forum data. In this session, we will share our tools, experiences, insights, and challenges from conceptualization to realization.

• Meryem Yilmaz Soylu, Georgia Institute of Technology
• Jeonghyun (Jonna) Lee, Georgia Institute of Technology
• Adrian Gallard, Georgia Institute of Technology
• Ronnie Godshalk, Georgia Institute of Technology
• Eric Sebmrat, Georgia Institute of Technology

Advancing Careers and Academic Success: A Partnership in Education and Healthcare
Marketing, Enrollment and Student Success | Strategic | Tag(s): Diversity & Inclusion
A collaborative partnership between UofM Global at the University of Memphis and a healthcare corporation for a tuition benefit program enhancing employee retention, job satisfaction, and skill development. This collaboration fosters professional growth, benefiting employees and the organization. Employees can advance their education and careers without the financial burden of tuition, promoting continuous learning and professional growth. A dedicated student advocate will guide employees through the program, ensuring higher participation and completion rates, ultimately leading to individual and organizational success.

• Angela Shea Kuykendoll, University of Memphis

2025 Recruitment SEO Trends: Strategic Solutions to Emerging Challenges
Marketing, Enrollment and Student Success | Applied
A growing number of prospective students now rely on AI Overview Google results and social search to research higher education opportunities. Without adjusting your SEO tactics for these changing behaviors, universities risk missing out on prospects who favor your more visible competitors. Learn strategies to adapt your SEO approach, lead strategic conversations with your team, and ensure your efforts drive students through the enrollment funnel. By doing so, institutions can enhance recruitment efforts and future-proof against industry shifts and technological advancements.

• Paula French, Search Influence
• Drew Larose, Louisiana State University
• Liz Turchin, University of Minnesota

A Collaborative Model for Online Program Development within the Purdue University System
Online Administration | Strategic | Tag(s): Policy, Graduate Education
Purdue University is committed to expanding its online learning offerings to meet evolving workforce needs and student demands. This panel discussion details our innovative, collaborative approach to online program development, aligning with our Online 2.0 strategy. We will introduce a multi-team structure between Purdue University, Purdue Global, and Purdue’s Office of Industry Partnerships designed to identify emerging industry trends, efficiently develop high-quality programs, and strategically position the Purdue University system as a leader in online education.

• Maricel Lawrence, Purdue Global
• Chris Martin, Purdue University Online
• Diana Hancock, Purdue University
• Marty Gustafson, Purdue University
• Jennifer Lasater, Purdue University

Turning Data into Success: UTSA’s Winning Strategies for Launching Successful Online Programs
Online Administration | Strategic | Tag(s): Policy
As online learning skyrockets in popularity, it's crucial to use data-driven decisions to keep our administrative practices sharp and our learners happy. Join us for a peek behind the curtain at UTSA, where we turn numbers into action plans. We’ll share our secret sauce of methodologies, success stories, and ongoing tweaks to support our vibrant student body and stellar faculty. With industry standards being about 60% of new academic programs achieving success within five years, and 20-30% failing to meet enrollment targets, our approach balances risk and reward and strives to push past these industry norms. Key to our success is the seamless cross-collaboration between departments, creating a robust and cohesive online education ecosystem.

• Joshua Buetow, The University of Texas at San Antonio
• Suzana Diaz Rosencrans, The University of Texas at San Antonio
• Melissa Mahan, The University of Texas at San Antonio
• Marcela Ramirez, The University of Texas at San Antonio
• Melissa Vito, The University of Texas at San Antonio

Building the “Internal” OPM
Online Administration | Strategic | Tag(s): Policy, Faculty, Graduate Education
Many universities see value in the functions that an OPM performs, but the OPM business model continues to raise questions about their role in universities. Some universities are replicating the OPM model to create “internal OPMs” – organizations that accomplish all the major functions of an OPM but avoid the disadvantages of reliance on external third parties whose interest are not as directly aligned to the university mission and budgetary environment. Join us for a discussion about 3 universities that are “going it alone!” The panel will illuminate the essential differences between an internal OPM and online shared services.

• Marc Austin, Augusta University
• Lisa Templeton, Oregon State University
• Jason Lemon, Ohio State University
• Greg Finkelstein, Tyton Partners

Understanding Your Audience: Adapting to the Changing Needs of Learners and Employers
Program Planning and Implementation | Strategic | Tag(s): Diversity & Inclusion, Policy
In this session, participants will engage in collective knowledge-building around how PCOs understand and engage with their audience(s). UW Continuum College will give short presentations on different themes that are emerging internally and how they are shifting in response: Enhanced Market Research Techniques, Leveraging Student Information, and Corporate Training and Community Engagement. After each presentation, participants will engage in small-group conversations connecting the content to what’s happening in their own organization. Facilitators and participants alike will leave the workshop with a better understanding of the complexity of “know your audience,” as well as concrete ideas for evaluating their approaches.

• Brian Gutierrez, University of Washington
• Saralyn Smith, University of Washington
• Sara Pearson, University of Washington

Strategic Alignment: Industry-Centric Curricula in Continuing Education
Program Planning and Implementation | Strategic | Tag(s): Diversity & Inclusion, Policy, Faculty, Graduate Education
This session focuses on the strategic importance of partnerships between Continuing Education (CE) institutions and accrediting organizations. Participants will explore effective strategies for enhancing educational quality, addressing employers’ in-demand skills and needs in their workforces, and establishing strong connections across industries, including industry verticals such as Big Data, Artificial Intelligence and Machine Learning (AI/ML). Real-world examples, including our participation in the INFORMS (Institute for Operations Research and the Management Sciences) Meeting of Analytics Program Directors Annual Conferences, illustrate how such collaborations benefit learners, employers, and educational communities.

• Ceni Babaoglu, Toronto Metropolitan University
• Anne-Marie Brinsmead, Toronto Metropolitan University

From Fear to Responsibility: Embracing Ethical Data Science in Higher Education
Program Planning and Implementation | Foundational | Tag(s): Policy, Graduate Education
The MS-Applied Data Science at the University of Chicago Instructional Services Team will lead participants through conversations on emerging data science ethics and educational best practices. These conversations will explore beyond the fears of generative AI and higher education business practices using AI and will rather orient educators to be cognizant of the positive and negative social impact of data science. Our priority is the educational approach to data science, not the immediate adoption of data science products in the service of education.

• Taylor Alexander, The University of Chicago
• Emma Kerr-Ketchum, The University of Chicago
• Brody Tate, The University of Chicago

The More you Know: The Value of University-Consultant Partnerships
Program Planning and Implementation | Applied
This session will share the story of an HEI strategic partnership with an educational market research consulting firm in the design and implementation of an off-campus instructional site. The presentation will specifically address market analysis, program feasibility, portfolio assessment, compare internal and external data collection and analysis, and best practices for engaging in innovative strategic planning in higher education.

• Jonathan Orsini, University of Florida
• Jason Cohen, Hanover Research

Navigating Barriers: Developing Equitable English Language Proficiency Policies for Adult Learners
International | Foundational | Tag(s): Diversity & Inclusion, Policy
This roundtable will discuss English language proficiency policies for adult learners in higher education. Participants will explore the barriers these policies can create for adult English language learners and brainstorm recommendations for making policies more equitable and inclusive. The conversation will center adult EAL student experiences and identify best practices for policy formulation.

• Thomas Maldonado-Reis, Harvard University

21st Century Skills and Curriculum Innovation
Alternative Credentials | Applied
To meet today's job needs, greater attention is needed on 21st century skills. In this session, we will explore the transformative potential of online and professional education for skills-forward offerings. We'll discuss strategies for adopting skills-aligned curricula to meet contemporary job market demands, identify opportunities, and address challenges in curriculum innovation. Learn from pilots and cases and gain tools for strategic thinking and implementation. Access practical templates and workflows, including Generative AI prompts, to prototype new educational initiatives. Join us in brainstorming and collaboration to support action plans that address real change in our institutions.

• Javier Motta-Mena, Arizona State University
• Sandra von Doetinchem, Eduworks Corporation
• Nola Czarnik, University of Michigan

The Power of Data Routines: Boosting Data Utilization in Higher Education
Business and Operations | Applied | Tag(s): Diversity & Inclusion
Presenters will introduce a case study of the Dine & Dash(board), a series of lunchtime open tutorials designed to drive adoption and usage of dashboards and data tools across one academic unit. Participants will gain insights into identifying specific data needs and creating data routines that can help individuals gain meaning from data, leading to greater accountability, autonomy, knowledge, and productivity. Additionally, the session will provide guidance on how to advocate for the value and benefits of data utilization to stakeholders and encourage individuals to invest time and energy in learning how to effectively use data. This session promotes inclusivity and equity by emphasizing the importance of making data accessible and approachable.

• Cindy Cragg, University of Denver
• Chris Chapman, University of Denver

Academia + Industry: Strategies for Building Strong Partnerships
Community and Economic Engagement | Strategic
This presentation will showcase the remarkable journey of DSI Enterprise, the industry-focused arm of the Division of Digital Strategy and Innovation at the University of North Texas. It began as a unit intricately linked to the university’s mission and has evolved into a strategically oriented hub for fostering innovative and meaningful collaborations between the university and industry. We will delve into the key strategies that propelled our growth, emphasizing the importance of building a solid partnership structure (both internally and externally), tailoring our educational offerings to meet partner needs (degrees, microcredentials, and professional development), and ensuring exceptional customer service.

• Samantha Nikolai, University of North Texas
• Stephanie Myers, University of North Texas

Learning Analytics in Action: Case Studies and Strategies from Colorado State University and Auburn
eDesign Collaborative | Applied | Tag(s): Diversity & Inclusion, Policy
In this session, panelists from varied institutions will compare their approaches to learning analytics. The first half will cover their data collection methods, student feedback integration, and course improvement strategies through case studies. The second half will be an interactive, solutions-focused Q&A, moderated to encourage participant engagement. Attendees will leave with actionable insights on effectively using learning analytics to enhance educational practices at their institution.

• Christy Jersin Woods, Colorado State University
• Shawndra Bowers, Auburn University
• Jesse Thompson, Colorado State University
• Allie Brandriet, Auburn University
• Ji’ Lynda Brown, Colorado State University

Moderator: Asim Ali, Auburn University

Transforming Online Higher Education Access and Attainment Around the World
International | Applied | Tag(s): Graduate Education
From the award-winning, University of the People, learn how UoPeople experienced unprecedented growth using scalable and sustainable global enrollment management strategies. Learn how to harness technology-based tools, marketing automation, AI, and more to develop a sustainable global enrollment management and marketing approach to expand educational access to a diverse, online learning community. From working with the U.N. to deliver higher education opportunities to refugees, helping Afghan women earn a degree, and forming transfer partnerships with community colleges and universities around the world, UoPeople has been innovating access to higher education for decades and is one of the fastest growing universities.

• Asaf Wolff, University of the People
• Lisa Romano-Arnold, University of the People

Reengaging Stopouts: Innovative Strategies by Entrepreneurial Universities and Partners
Marketing, Enrollment and Student Success | Strategic | Tag(s): Diversity & Inclusion
To remain relevant and competitive, institutions must integrate innovation into their core operations. A key area needing innovative solutions is the issue of stopouts—students who temporarily leave their studies. Panelists addressing this challenge will share their groundbreakinginitiatives to combat the stopout problem, sharing their methods for reengaging, re-enrolling, and supporting students, offering practical ideas for other universities to implement. Additionally, they will discuss broader strategies for fostering innovation in higher education, creating a more dynamic and forward-thinking environment.

• Dawn Aubry, Oakland University
• JT Allen, myFootpath

Moderator: Sarah Steinberg, The University of Arizona Global Campus

Delivering Tangible Job Outcomes with Skills-Based Education Pathways
Online Administration | Strategic | Tag(s): Policy
This panel delves into delivering skills-based pathways for students that lead to tangible job outcomes, with insights from online high school, university, tech, and higher education leaders. Separately, the panelists’ initiatives provide examples of effective pathways to job outcomes. Together, they weave an ecosystem of job pathways at all education and career stages. Examples include AWS' global tech alliance, Pearson Virtual Schools' college and career readiness initiatives with partners like Coursera and Acadeum, the American Council of Education's application of industry certificates to college degrees, and the University of North Texas's innovative strategies for connecting learning pathways from each of these industry leaders – high school to college to career.

• Tekla Moquin, Amazon Web Services
• Adam Fein, University of North Texas
• Lorna Bryant, Pearson Virtual Schools
• Michele Spires, American Council on Education

Moderator: Quentin McAndrew, Coursera

The AI Imperative: Transforming Teaching and Learning at the University
Program Planning and Implementation | Strategic | Tag(s): Graduate Education
According to McKinsey, educators will be the most impacted profession by Generative AI, even as they must deploy and teach this fast-moving technology. This interactive discussion will highlight University of Illinois’s scaling of AI-driven personalization and assessment design, UTSA’s continuing education career-readiness initiatives, and Vanderbilt University’s interdisciplinary approach to launching AI on campus. These case studies will serve as a springboard to a larger discussion of the enormous transformation–and its opportunities and challenges–that Generative AI represents. Attendees will both hear and share strategies for enhancing teaching and learning and building AI capabilities among students, faculty, and community members.

• Melissa Mahan, University of Texas at San Antonio
• Jules White, Vanderbilt University
• Tawnya Means, University of Illinois at Urbana-Champaign

Moderator: Ray Schroeder, UPCEA

Clearing the Road: Navigating Policy Roadblocks to Innovative Pathway Programs for All Levels of Learners
Program Planning and Implementation | Applied | Tag(s): Diversity & Inclusion
This presentation showcases a collaborative exploration of equity-focused credit-bearing online programs implemented at two private and one public institution. Our programs primarily focus on marginalized groups, neurodivergent students, and those facing scheduling constraints due to employment and family commitments. We will discuss our distinct approaches to developing and administering these programs, highlighting policy-related impediments as well as in-house solutions. Our presentation will address the rationale behind these approaches, alongside the challenges and opportunities they create. We will explore dual-credit and dual-enrollment high school programs, credit bearing non-degree courses for adult professionals, baccalaureate level degree-completion programs and proposed access programs. By equipping online learning leaders with resources to navigate institutional barriers and trade-offs, this session aims to foster the development of customized strategies that effectively serve a variety of learners.

• Lisa Anderson, University of Illinois Urbana-Champaign
• Priscilla Fiden, Stanford University
• Sonia Howell, University of Notre Dame
• Kristen Sackley, University of Illinois Urbana-Champaign
• Anu Murphy, University of Illinois Urbana-Champaign
• Kostantinos Yfantis, University of Illinois Urbana-Champaign

Building a Learning Analytics Ecosystem: From Coalition to Faculty Adoption for Student Success
Marketing, Enrollment and Student Success | Strategic | Tag(s): Diversity & Inclusion, Policy, Faculty, Graduate Education
In this collaborative session, leaders from Georgia Tech and Kennesaw State University will share their experiences building and implementing successful learning analytics ecosystems. The session will explore how to build a coalition of institutional stakeholders to support learning analytics infrastructure and how to drive faculty adoption of learning analytics tools like Kennesaw State’s uHoo Analytics. Attendees will learn about the challenges and strategies involved in linking data, defining analytics architecture, and ensuring broad faculty engagement. Presenters will highlight student success outcomes resulting from the adoption of learning analytics and provide practical recommendations for institutions looking to establish or enhance their own analytics strategies. Whether you’re focused on infrastructure or faculty engagement, this session will offer a comprehensive roadmap for fostering a data-informed culture that drives institutional and student success.

• Warren Goetzel, Georgia Institute of Technology
• Ronnie Godshalk, Georgia Institute of Technology
• Julia Fuller, Kennesaw State University
• Sanjoosh Akkineni, Kennesaw State University

Owning Your Awesomeness: Lessons in Leadership Development, Honing your Professional Profile, and Paying it Forward
Strategic
As a leader, you have a role in carving your path and making your mark--in other words, owning your “awesomeness.” Through lively, candid panel discussion and engaging table conversations with peers, hear from a cadre of UPCEA leaders as they share lessons learned, how they navigated awkward situations (we’ve all been there…), developed their own styles, and how they are sharing these ideas with their teams through intentional mentorship.

• Kim Siegenthaler, City University of New York
• Susan Elkins, Palmetto College
• Tatum Thomas, DePaul University

Moderator: Amy Heitzman, UPCEA

Stop & Share Presentations #1

How to Collaborate to Drive Intra-Institutional Innovation
Alternative Credentials | Applied
Collaboration between Continuing Education and main campus faculties is critical to supporting institutional revenue stabilization and growth. But how can leaders overcome the misconceptions that commonly block collaboration and establish partnerships that encourage main campus colleagues to meaningfully extend the reach of their expertise to audiences not typically served by the university? This presentation will share the stories of two leaders who’ve established innovative models for intra-institutional partnerships at their universities—walking through where their ideas came from, what worked, what didn’t, and why.

• Amrit Ahluwalia, Western University
• Lena Patterson, Toronto Metropolitan University

Creating Value-Add Partnerships Between Academics and IT on Campus
Business and Operations | Applied | Tag(s): Policy
The modern institution requires a strong partnership between academics and technologists on campus to ensure digital dreams can be transformed into engaging experiences. Sometimes this connection can be hard to realize institutionally with competing interests and limited resources, but by using a strong product and partnership model at University of Phoenix, these barriers have been broken down with the benefit of year over year retention gains. This session will deep dive into different initiatives that have been benefitted by being equal partners between the academics and IT groups where we work on things in a way that leads to virtuous cycles. This has not only increase revenue but also decreased costs at the same time. Talking about practical and real world ways that barriers between silos can be breached is a valuable topic for UPCEA members.

• Marc Booker, University of Phoenix
• Shannon Wilson, University of Phoenix

Scaling Development of Affordable Health Sciences Course Materials across State Systems
eDesign Collaborative | Strategic | Tag(s): Faculty
Learn how two state systems came together to coordinate and scale their efforts to advance affordable and accessible health sciences education through Open Education Resource development and Open Pedagogy training.

• Heather McCullough, University of North Carolina System
• Katherine Davis, North Carolina Community College System
• Mindy Newfarmer, Institute for the Study of Knowledge Management in Education
• Joanna Schmizzi, Institute for the Study of Knowledge Management in Education

Designing a Global Learning Community for Environmental Advocates Worldwide
International | Applied | Tag(s): Diversity & Inclusion
This presentation explores how to design self-paced online courses for highly diverse, multinational learning communities, sharing a case study of a training program in environmental negotiation which enrolled young professionals from 90+ countries. We will discuss strategies for effective multicultural instructional design for self-paced learning across disciplines, models of transnational online community engagement for professionals, and approaches to partnering with international organizations to create executive education programming.

• Yevgenya Strakovsky, Tufts University

Raising Revenue when the Marketing Budget Remains Flat
Marketing, Enrollment and Student Success | Applied
You were told to increase revenue by 15% but not given any additional marketing resources to help you meet that goal. What do you do? You look at the data! This session will help you leverage past data to spot growth opportunities in your product portfolio and teach you how to use paid, earned and owned media together to help you realize these gains.

• Belén Aranda-Alvarado, The New School
• Mickey Lukens, The New School

Bridging the Gap: How Student Advocates Enhance Online Student Experiences
Marketing, Enrollment and Student Success | Foundational
Join us to learn how to better retain your online students through enhanced support services. Although adult students often enroll in online programs for the flexibility, they frequently face feelings of isolation and stress. Enhanced institutional support is crucial to mitigate these outcomes and a cookie cutter approach is not the answer. We invite you to learn how we overcame these challenges by providing continuous, personalized support for our online students.

• Angela Martin, University of Memphis
• Shea Kuykendoll, University of Memphis

Building an Effective Media Relations Program
Marketing, Enrollment and Student Success | Foundational
The program will cover how to set goals, implement tactics, and measure the success of a media relations program, as well as how to work with external vendors such as a PR agency to achieve those goals.

• Jenna Tarleton, Colorado State University Global

How to Stand Up an Online Graduate Education Unit
Marketing, Enrollment and Student Success | Applied
With an eye toward the enrollment cliff, in 2022, Santa Clara University set out to launch a new online graduate unit: SCU Online. Tasked with increasing accessibility and flexibility for students seeking a quality education in a competitive California market, SCU Online knew a strategic approach was necessary. Now entering its third year, the unit has launched 13 programs and beaten enrollment targets each of its first two years. In this presentation, learn about our approach to product and market assessment, marketing plan development, program launch, and lead generation.

• Steve Shriberg, Eduvantis, LLC
• Toby McChesney, Santa Clara University
• Minh Virasak, Santa Clara University
• Emily McMahon, Eduvantis, LLC

Elevate Learning and Assessments: AI-Forward Strategies
Online Administration | Foundational
According to EDUCAUSE’s 2024 AI Landscape Study, higher education is “cautiously optimistic” about the rapid evolution of artificial intelligence. Still, institutions like the Georgia Institute of Technology have long since harnessed AI's power to bolster the learning environment through creative programs and strategic partnerships. Join Georgia Institute of Technology and Honorlock as experts discuss meaningful, real-world tips on utilizing AI champions and building innovative learning environments. Learn how to leverage integrity tools to protect the assessment experience, deliver a healthier academic environment, and save faculty valuable time.

• Lachelle Smith, Georgia Institute of Technology
• Jordan Adair, Honorlock

Embracing Today’s Online Administration and Data Tracking
Online Administration | Foundational | Tag(s): Policy, Faculty, Graduate Education
As of 2021, it is estimated that approximately 34% of all higher education students in the United States are enrolled in at least one online course. This percentage has been steadily increasing over the past decade as more universities and colleges offer online learning options to students (Borlund & Schneider, 2021). Join us at the Embracing Today's Online Administration and Data Tracking conference session to harness the power of technology for better educational outcomes. Let's embrace the opportunities that online administration and data tracking offer in advancing our institutions and serving our learners effectively. We look forward to welcoming you to this engaging and informative session.

• Wendy Porter, Auburn University
• Alaa Abukhazneh, Auburn University

Driving Excellence: The OPX Transformation
Online Administration | Strategic
Join FIU Online as we showcase our 25-year journey at the forefront of Florida International University's digital education landscape. Supporting over 130 degree programs and 100+ certificates, second majors, and minors, we have recently prioritized enhancing the digital learner experience. Through our innovative OPX framework, implemented in the last two years, we strategically align operations to better support our academic unit partners. Discover how we leverage data-driven insights to innovate in learning design, recruitment, and student success, reshaping our mission and elevating educational outcomes at FIU.

• Amber Webber, Florida International University

University Program Lifecycle: Developing, Launching and Evaluating an Academic Program Portfolio
Online Administration | Applied | Tag(s): Policy, Faculty
This session focuses on one institution’s innovative approach to systematically managing academic degree program development and evaluation. Including new program development and launching; Evaluating active programs to determine if it continues as part of the portfolio, is paused, or discontinued. This process demonstrates cross-functional collaboration to support and enhance operational efficiency, mitigation of institutional risk, improve the student and stakeholder experience, and provides the framework used to manage other institutional needs such as Academic Microcreditial offerings, and managing Provost initiatives.

• Hillary Halpern, University of Phoenix
• Chelse Thomas, University of Phoenix

Innovation Needs Assessment for Online Teaching Faculty
Program Planning and Implementation | Applied | Tag(s): Faculty
The eCampus Center at Boise State University conducted a needs assessment to understand the current state and future requirements of faculty engaged in online teaching. Research suggests that faculty benefit from low-stakes, low-commitment professional development offerings in which they can explore, play, and assess the affordances and constraints of innovations and emerging practices in online education. This session will delve into the methodology, results, and implications for future research and practice of this critical assessment. Join us to learn about the assessment process, discover actionable insights, and discuss strategies to foster innovation in online education.

• Patrick Lowenthal, Boise State Univerity
• Amy Vecchione, Boise State University

Why Essential Skills Link Soft Skills and Hard Skills
Program Planning and Implementation | Foundational
In today's fast-paced business environment, equipping employees with essential skills is crucial for organizational success. This session will delve into the comprehensive process of designing, developing, and delivering impactful training programs that significantly enhance learner knowledge around essential skills and highlight how they are different from soft and hard skills. This interaction session will allow attendees to increase their self-awareness and better understand how essential skills are related to high-performing teams.

• Michael Edmondson, New Jersey Institute of Technology

Leveraging Institutional Partnerships for Enhancing Noncredit Education
Program Planning and Implementation | Strategic | Tag(s): Diversity & Inclusion, Policy, Faculty
This session explores strategies for collaborating with academic faculty to enrich noncredit programs. Participants will learn to identify key steps for creating strong internal partnerships, recognize and overcome common hurdles, create revenue sharing models, and build advocacy amidst decentralized governance and internal competition. Attendees will gain practical insights to enhance their noncredit offerings, foster effective academic collaborations, and build greater institutional credibility.

• Patrick Kelley, Oregon State University
• Katie Hensley, Oregon State University

How Do Visual Programming Teaching and Learning Strategies Advance Data Science Education and Learner Careers?
Program Planning and Implementation | Applied | Tag(s): Diversity & Inclusion, Faculty, Graduate Education
Data science education for analyst careers requires innovative approaches to manage cognitive load and enhance learning outcomes to ensure learners acquire in-demand technically applied skills and currency as sought by employers across industries. This presentation examines the role of visual programming techniques, specifically code tracing and control flow diagrams, within the "Python Programming for Data Science" course, in the highest enrolled certificate at TMU’s Chang School, and demonstrates how integrating practices like code tracing and control flow diagrams significantly enhance data analytics’ skill acquisition, employability, instructional methods, student engagement, critical thinking, and contextual competencies in data science.

• Tamer Abdou, Toronto Metropolitan University
• Anne-Marie Brinsmead, Toronto Metropolitan University

Spreading LERs: Strategies, Successes, and Challenges in Spreading through a Higher Education System
Alternative Credentials | Foundational | Tag(s): Diversity & Inclusion, Policy
The University of Texas Higher Education System launched an initiative to introduce and expand learning and employment records (LERs). Beginning with its Coursera offerings across all campuses, the UTHES sought to create and populate learner wallets (LERs) with achievements (badges and credentials) earned. The partnership with Territorium as LER provider through their LifeJourney solution allowed for the academic institutions of the UTHES to independently explore beyond Coursera achievements and issue achievements from programs of their own. This session explores the mechanisms and effectiveness of contagion, indicating key points of leverage alongside faulty assumptions and ultimately lessons learned.

• Kelvin Bentley, University of Texas Higher Education System
• Keith Look, Territorium
• Beth Brunk, University of Texas at El Paso

Leading in the New (Ab)Normal
Business and Operations | Applied
Following the departure of three key upper-level staff members, Miami University Regionals' online learning unit reorganized quickly to guide the team through a period of significant transition. This session will focus on change management and seizing new opportunities amid disruption. Attendees will gain practical strategies for managing similar challenges within their organizations. Additionally, the presenters look forward to fostering new collaborations and engaging in problem-solving with audience members, who are encouraged to bring their own leadership challenges related to change. Join us for an interactive and insightful discussion on leading through change and turning obstacles into opportunities.

• Erica Crawford, Miami University
• Emily Hughes, Miami University
• Kit Kirby, Miami University

Behind the Scenes with Pathway Programs: Building an Infrastructure with Today’s Systems for Tomorrow’s Students
Business and Operations | Foundational | Tag(s): Diversity & Inclusion, Policy, Graduate Education
Through a dynamic partnership between Montgomery County Public Schools (MCPS), Montgomery College (MC), the Universities at Shady Grove (USG), and the University of Maryland, Baltimore County (UMBC), Pathway Programs are revolutionizing the educational landscape and preparing K-16 students for successful degrees and careers in STEM and the humanities. Learn collaborative methods used to create the operational infrastructure with a focus on noncredit and credit programs, the enrollment funnel, reporting, communication outreach, and project management. Learn about best methods with the influences of faculty and staff. The pathway programs customize the Salesforce system to build the operations for a continuous program from high school, to community college and a four-year institution.

• Sarah Gardenghi, University of Maryland, Baltimore County
• Elliot Talbert-Goldstein, University of Maryland, Baltimore County

Building Stackable Learning for Registered Apprenticeships
Community and Economic Engagement | Applied | Tag(s): Faculty
The Inflation Reduction Act of 2022 created nationwide tax incentives for businesses working in clean energy employing registered apprentices -- but the apprenticeships have requirements for technical instruction. Learn how Southern Utah University is working with industry partners in clean energy, faculty and campus partners, registered apprenticeship programs, and workforce development to build required learning for these apprentices, qualifying their employers for IRA tax incentives, providing stackable learning to attract adult learners to academic programs, and strengthening local economies.

• Aimee DiBrienza, Southern Utah University

Co-creating the European Model for University Continuing Education
International | Strategic | Tag(s): Diversity & Inclusion, Policy, Faculty, Graduate Education
This presentation's objective is to show how the University for Continuing Education Krems (UWK) and its partners aim to form a common framework of academic continuing education for the EU and beyond, and to act as a model for the future of higher education. One strategic project in this context is the EU.ACE (European University for Academic Continuing Education) partnership. The EU.ACE partners want to fully integrate university continuing education as a structural element of the European Higher Education Area.

• Friedrich Faulhammer, University for Continuing Education Krems

Integrating and Experimenting with AI in Instructional Design: Empowering Teams and Crafting Learner-Centric Assessments
eDesign Collaborative | Strategic | Tag(s): Policy, Faculty
Explore dual strategies for integrating AI in instructional design: a team-focused model that fosters internal innovation and a learner-centered approach that promotes critical thinking through AI-enhanced assessments. Learn how to empower instructional design teams to experiment with AI tools and scale successful practices, while also creating student-centric assessments that emphasize ethical and responsible use of AI. Gain insights into balancing standardization with flexibility and fostering a culture of innovation that benefits both teams and students. Leave inspired to implement these strategies to advance instructional design and learner outcomes.

• Carly Papenberg, NYU
• Tiffany Charbonier, NYU
• Cody Connor, Purdue University
• Eric de Araujo, Purdue University

Baylor’s Shift to Inhouse Program Management: Challenges, Opportunities and Successes at Program and Institutional Levels
Online Administration | Applied | Tag(s): Graduate Education
Baylor’s Shift to Inhouse Program Management: Challenges, Opportunities and Successes at Program and Institutional Levels

• Ebun Ebunlomo, Baylor University
• Jasmine Opusunju, Baylor University
• Amanda Graves, Baylor University
• Alessandra Trevisan, Baylor University
• Kate Blom-Lowery, Baylor University
• Lesa Lawson, Baylor University
• Cece Lively, Baylor University
• Dina Florian, Baylor University

Empowering Student Success through Credit for Prior Learning: Industry Insights and Best Practices
Program Planning and Implementation | Applied | Tag(s): Diversity & Inclusion
Awarding Credit for Prior Learning (CPL) makes higher education more inclusive, efficient, and relevant, benefiting both students and institutions. Join us for an in-depth review of industry data, a deep dive into CPL processes and an engaging discussion on advancing efficient, relevant, and inclusive CPL practices. Additionally, explore how industry crosswalks and advising can empower transitioning veterans and displaced workers by aligning degree programs with labor market data and occupational demands, enhancing student outcomes in a dynamic employment landscape.

• Charlie Minnick, University of Arizona Global Campus
• Alexa Dunne, The University of Arizona Global Campus
• Scott Campbell, CAEL
• Mitchell Seal, Brazosport College
• Matt Waltz, CAEL

Universities for a Lifetime: The Promise of Serving Encore Adults
Program Planning and Implementation | Strategic | Tag(s): Diversity & Inclusion
In 10 years, there will be more people over age 65 than under 18 (US Census Bureau). Many (55%) are replacing leisure retirements with new chapters, retooling for alternative, sustainable ways of working that align with a healthy lifestyle of engagement. Forward-thinking institutions are catering to this niche. Universities are ideal places for encore adults to explore possibilities, navigate transitions, and join intergenerational learning communities. This session will delve into the essential components of these innovative programs, identify critical success factors, and explore strategic growth opportunities, enabling senior leaders to initiate and expand encore adult programming at their universities.

• Kate Schaefers, University of Minnesota
• Anne Button, University of Colorado Denver
• Katherine Connor, Stanford University

Recruiting Stealth Shoppers: Four Website "Musts” in the Race to Attract Today’s Graduate and Adult Learners
Marketing, Enrollment and Student Success | Applied | Tag(s): Graduate Education
Stealth prospects - those who limit their interactions with your program to your website - have reached record levels among prospective graduate and adult learners, with institutions unaware of up to 80% of their potential students prior to application, making it difficult to manage a recruitment pipeline, predict enrollment, and plan effectively. In this interactive discussion and hands-on workshop attendees will learn how to turn your website into a strategic enrollment asset that converts stealth prospects to known leads or inquiries; use an interactive team exercise to identify and address pain points on your enrollment-critical web pages; develop website content to grow your organic traffic and support prospective graduate and adult learners actively searching for program information. Attendees will leave the webinar with tangible takeaways to enhance their recruitment marketing for graduate, online, and adult-serving programs.

• Val Fox, EAB
• Sherrie Weldon, Lynn University
• Christa Berry, University of Oklahoma

It Doesn’t Take a Village, It Takes an Ecosystem
Alternative Credentials | Strategic | Tag(s): Diversity & Inclusion, Policy
What happens next? What if we think about what happens after the learner earns a credential? Creating and issuing a credential is important work that also has a low ceiling on potential impact if created in a silo. Where this starts to change the conversation is when we intentionally develop in concert with thinking about what happens next. Collaborating and coordinating with an ecosystem that includes consumers such as employers and issuers who are the audiences for the credentials. What if our finish line isn’t where we think it is? Perhaps we build in additional builders and employers at the front end of the design process and co-create something even more meaningful for L/Earners?

• Noah Geisel, University of Colorado Boulder
• Marielena DeSanctis, Colorado Community College
• Eric Sheperd, Foundation for Talent Transformation

Navigating Higher Education Restructuring
Business and Operations | Strategic | Tag(s): Policy, Faculty, Graduate Education
In higher education today, institutions must frequently undergo restructuring to remain competitive, sustainable, and responsive to the needs of students and stakeholders. A recent UPCEA snap poll revealed that 67% of respondents were engaged in reorganization, highlighting the urgency of this topic. This workshop will delve into strategic approaches learning from the expertise of the UPCEA Strategic Advisor(s) who have worked through this in the past Participants will gain actionable insights in creating frameworks and roadmaps for restructuring, avoiding common pitfalls, and addressing barriers that impede successful implementation and may cause institutional harm, including faculty and staff loss of confidence in the process and the outcome.

• Vickie Cook, University of Illinois Springfield
• Stacy Chiaramonte, UPCEA
• Charles Iacovou, Wake Forest University
• Josh Steele, University of Tennessee, Knoxville

Instructional Design State of the Union
eDesign Collaborative | Strategic
Join us for an engaging session that promises to inspire and inform instructional design leaders and educators alike. Our discussion will include AI and machine learning, the integration of AI tools in creating personalized learning paths and ethical considerations surrounding their use, as well as remote and hybrid teams, learning analytics, and balancing the benefits of data collection with the need to protect student privacy.

• Camille Funk, Utah Valley University
• Jennifer Ferrara, Texas A&M University
• Reba-Anna Lee, Northwestern University
• Ryan Anderson, University of Wisconsin
• Shawndra Bowers, Auburn University

Mastering Niche Excellence: Creating Irresistible Learning Experiences at the University of St Andrews
International | Strategic | Tag(s): Diversity & Inclusion, Policy, Faculty, Graduate Education
The University of St Andrews, with over 600 years of history in Scotland, is renowned for its exceptional niche course offerings. This session reveals how the university maintains its elite status by crafting specialized Continuing Education (CE) courses that stand out in a crowded market. We utilize cutting-edge EdTech solutions, such as Canvas and Eduframe, to streamline enrollment and enhance the learning journey. Our seamless administrative processes ensure a smooth student experience. Learn how we deliver top-tier educational content, provide exceptional support, and foster long-term student satisfaction and loyalty. Join us to explore innovative ways to elevate your institution’s offerings.

• Sarah Franke, University of St Andrews
• Thomas Ohlenforst, Eduframe by Drieam

The PCO Dean’s Perspective: Strategies for Driving Innovation in a Traditional Institution
Online Administration | Strategic
Higher education is undergoing significant transformation driven by technological innovations, evolving labor markets, and changing student expectations. Leaders of PCO units face the challenge of navigating these changes, including establishing or reorganizing units to promote innovation while operating within traditional structures. Presenters will offer strategies from the Dean’s perspective, by sharing insights on areas for improvement, and facilitating discussions on effective and ineffective practices. Topics will encompass leveraging resources, capitalizing on partnerships, navigating the political landscape, addressing regulatory considerations, ensuring scalability, generating alternative revenue sources and founding a College/School of PCO. Participants will gain valuable tools to drive sustainable advancements.

• Melissa Lubin, University of Virginia
• Susan Seal, Mississippi State University

The Power of Change Management and Innovation: Proven Strategies for Online Organizational Transformation
Online Administration | Applied | Tag(s): Diversity & Inclusion, Faculty, Graduate Education
Are you charged with growing online offerings or launching high-profile strategic initiatives? Join seasoned academic innovators to explore change management frameworks and proven approaches for leading online transformation. Attendees will acquire change management and innovation strategies for their campuses, steps for building stakeholder support, evaluating project feasibility, and identifying potential barriers, and learn about “futures literacy,” its importance, and examples to promote foresight within their teams. Mini-case studies of change management challenges at Harvard GSE and Bentley will include strategies for overcoming resource scarcity and launching online non-degree programs with external partners. CUNY SPS will share enrollment growth, expansion of online curricula, improved retention, and better fiscal management achieved through collaborative innovation and cross-divisional effort and strategic business approaches. Attendees will learn strategies for assessing institutional performance, leveraging talent and resources, and guiding better competitive performance. They will leave with specific steps for influencing project success and driving organizational transformation.

• Suzanne Dove, Bentley University
• Patrice Torcivia Prusko, Harvard University
• Lisa Braverman, City University of New York
• Lucas Sifuentes, City University of New York
• Prerna Dar, City University of New York

Lifetime Learning: A Higher Education Imperative
Program Planning and Implementation | Strategic | Tag(s): Diversity & Inclusion, Policy, Faculty
This panel asks how universities might adapt to the rapid erosion of confidence in higher education and the shrinking half-life of skills by moving lifelong learning from the edge of the university to its center. Join three of the nation’s most innovative lifelong learning leaders for an interactive discussion to explore the future of lifelong learning, from integrating lifelong learning into the core mission of higher education, leveraging the university ecosystem to deliver results, developing new business models and research, scaling education globally, rethinking global social responsibility of our institutions, and fostering a desire for lifelong learning among learners and our teaching communities.

• Nelson Baker, Georgia Institute of Technology
• Rovy Branon, University of Washington
• Yakut Gazi, Duke University

QuentinMcAndrewCoursera

Update on AI Today and Discussion of AI's Role in the Rest of 2025
Online Administration | Foundational
UPCEA Senior Fellow, Ray Schroeder, will give a brief update of the state of AI in higher education today, including an introduction to Ray's eduAI Advisor GPT and the emerging AI applications in higher education. Following the brief update, Ray and panelists will discuss the rollout of AI they see in the coming months of 2025. Topics will include synthetic students, AI agents as instructors, administrative advantages enabled by AI, and an upcoming book fostered by UPCEA, AI Applications in Online Higher Education Administration: Strategies for Maximizing Returns and Improving Outcomes, to be published by Routledge. Participants will be encouraged to engage in discussions with the panel.

• Ray Schroeder, UPCEA
• Adam Fein, University of North Texas
• Kathleen Ives, UPCEA

Roundtable Presentations #2

Establishing an AI Self-paced Online Course for University of North Georgia Faculty Professional Development
Alternative Credentials | Foundational | Tag(s): Faculty
Our presentation will offer our efforts in addressing this need for our UNG faculty members as a professional development opportunity by creating a self-paced, online course about the fundamentals of artificial intelligence, (A.I). We will discuss design and development of this online course with hopes that our efforts can other institutions in creating their own A.I. online courses for professional development initiatives. After our successful implementation of this online course, our aim is to continue developing a series of self-paced, online courses [non-credentials] that attributes to a A.I. learning certification through our professional development program for UNG faculty and staff members.

• Ervin Howard, University of North Georgia

Engaging the PCO Workforce: Passion, Purpose and Happiness
Business and Operations | Applied | Tag(s): Diversity & Inclusion
It’s time to get happier! Are you looking for creative suggestions to help your team rediscover passion and purpose? Studies have shown that leadership practices that leverage happiness principles can help organizations enhance employee wellbeing and drive outstanding results. These practices have never been more needed than today in PCO units. We’re constantly being asked to do more with less, to model the way in innovation and student support practices and demonstrate more value to our institutions - all with fewer resources and more expectations. That pressure can take a toll on our employees. Learn about research-based happiness practices that will help you re-energize your team.

• Nancy Coleman, Harvard University

How to Get to “Yes, Let’s Work Together:” Instructional Designers and Faculty Collaboration
eDesign Collaborative | Applied | Tag(s): Diversity & Inclusion, Faculty, Graduate Education
This roundtable discussion will emphasize the importance of trust, rapport, and collaboration in enhancing the design process and course quality. Instructional designers and faculty will explore effective practices and innovative strategies for building strong partnerships. The session will cover the structure of collaborative relationships, supports and barriers to collaboration, and the rationale behind forming alliances. Participants will gain practical strategies for fostering collaboration and leave with tailored approaches and valuable insights to apply in their work environments.

• Natalia Kouraeva, Rutgers University

Supporting Online Adult Learners: A Holistic Framework
Marketing, Enrollment and Student Success | Applied
This presentation will discuss a holistic framework for supporting the unique needs of online adult learners based on the findings that emerged from two research studies: one that explores online adult learners’ motivations to pursue an undergraduate degree, the other exploring the outcomes and efficacies of trained success coaches in meeting the evolving needs of students. Join us for an informative and dynamic conversation to learn more about our research results and discuss practical student support strategies that can impact your learners and your institutions.

• Corina Caraccioli, Loyola University New Orleans
• Ann Werbach, InsideTrack

The 12-Start Advantage: Marketing and Recruitment for Continuous Growth
Marketing, Enrollment and Student Success | Strategic
Explore CSU Global's innovative 12-start enrollment model in this session, focusing on strategic planning, budgeting, marketing, and staffing to support year-round student intake. Gain insights into how this model supports student success and learn about the financial planning necessary to sustain a continuous enrollment cycle, including adequate resource allocation across multiple categories. Discover best practices in staffing to ensure that enrollment and support teams can respond to fluctuating demands and provide exceptional student service. Join us for interactive polls, case study analyses, and a collaborative Q&A to gain actionable ideas and innovative solutions for navigating continuous enrollment.

• Sandra Jones, Colorado State University Global

Creating Connections and Belonging: Inclusive Digital Communities for Adult Learners
Marketing, Enrollment and Student Success | Applied | Tag(s): Diversity & Inclusion
Explore how to create inclusive digital communities that cater to the needs of adult learners. This session features insights from Kennesaw State University and Alamo Colleges District, focusing on overcoming challenges and fostering supportive and engaging online environments. Learn best practices and strategies to build inclusive digital communities that enhance the success of adult learners.

• Katy Kappler, InScribe Education
• Luke Dowden, Alamo Colleges District
• Anissa Vega, Kennesaw State University

Reimagining a Student Success Culture for the Modern Learner: Moving Beyond "We've Always Done It This Way"
Marketing, Enrollment and Student Success | Strategic
Higher education is evolving, but the needs of modern learners have already transformed. Today’s students demand streamlined, responsive experiences like online shopping and personalized recommendations. Are you ready to revolutionize how we engage with them? As student success professionals, we must break free from tradition and create a culture that removes barriers and enhances engagement, transforming our ability to recruit, enroll, and retain students. IU Online has taken on this challenge with remarkable results! In this dynamic session, they’ll share their journey, struggles, and triumphs in embracing a "new normal" for enrollment management and student services.

• Whitnie Powell, Indiana University

Retention Factors: Online Learner Analysis
Online Administration | Strategic | Tag(s): Diversity & Inclusion, Policy
Retaining learners is of the up most importance to online and distance education organizations, especially in our current climate. What factors help us to know what learners will be retained at a higher rate and what learners will need extra support? Factors impacting student persistence do vary with student’s modality. The factors impacting online learners’ retention compared to learners’ taking in-person classes are varied in nature. There are multiple benefits to telling the story of online learners’ retention behavior from an academic institution’s perspective. Institutions can consider best management practices by identifying and assessing different metrices contributing to online learners’ retention behavior. Thus, an institution can improve its retention rate that leads to better student success by providing proper support and identifying at-risk students. Using machine learning algorithms and statistical analysis techniques, we are creating criterion and a set of predictors to help us serve our learners more fully and retain them at a higher rate.

• Alysha Tarantino, Colorado State University
• Rezwanul Parvez, Colorado State University Online
• Amy Quinn-Sparks, Colorado State University Online

Strategies and Best Practices to Build a Culture of Assessment Across the Student Lifecycle: The University of Pennsylvania’s Online BAAS Program
Online Administration | Applied
This session equips practitioners with the knowledge to create a robust culture of assessment with attention to program and career outcomes in online education. We will explore the process of developing and implementing a robust outcomes assessment process in the University of Pennsylvania’s Online Bachelor of Applied Arts and Sciences (BAAS) program. We share strategies to identify student goals and outcomes at different stages of their program, with special attention to student learning outcomes and career readiness. We also will share the overall approach our unit took to develop a robust assessment culture with strong staff participation and distributed leadership.

• Kristine Rabberman, University of Pennsylvania
• Kristin Sowden, University of Pennsylvania

At the Nexus of Online and Faculty Unions: What Have we Learned?
Online Administration | Strategic | Tag(s): Diversity & Inclusion, Policy, Faculty, Graduate Education
Whether attendees are in a unionized environment or not, these online leaders will share their lessons learned around communication, transparency, and negotiation towards quality online education at their institutions.

• Bettyjo Bouchey, University of Vermont
• Kimberly Siegenthaler, City University of New York

The Intelligent Classroom: AI-Driven Approaches for Higher Education & Preparing our Students for Excellence
Program Planning and Implementation | Applied | Tag(s): Diversity & Inclusion, Faculty
The integration of artificial intelligence (AI) is rapidly advancing across all sectors and areas of our lives. While business leaders and entrepreneurs move quickly to capitalize on the commercial potential of AI, educators have been slow to adopt. As educators and administrators, we are responsible for preparing future leaders of the workforce. Therefore, we should constantly question if we are doing enough to prepare our students for the future of work. It is clear that we must transform our teaching approaches, adopt AI strategies as a necessity, and foster the irreplaceable human competencies that AI cannot mimic. Join us as we discuss ways to help shift our focus to AI as an ally by transforming our classroom and teaching approaches, methodologies, curriculum content, and student learning outcomes that will prepare them for the AI driven economy. We will also discuss AI’s ethical and moral implications, and strategies for preserving and nurturing student’s critical thinking skills.

• Naketa Jones, Baker College
• Tamara Matthews, Baker College
• Christopher Hubbard, Baker College

Program Collaborations within a Collegiate System
Program Planning and Implementation | Applied
Our presentation will explore the various collaborative initiatives we have implemented to bridge gaps, streamline processes and share resources. We will provide successful case studies that showcase the tangible benefits of these collaborations, including improved courses, increased enrollment rates, and new revenue streams. Additionally, we will discuss the challenges encountered in fostering these collaborations and the strategies employed to overcome them. This includes managing communication, aligning goals, and marketing efforts. We will emphasize the potential for growth and the scalability of these collaborative efforts to reduce the reliance external vendors and retain greater control over the programs we deliver.

• John Fons, University of Wisconsin - Madison
• Jess Lambrecht, University of Wisconsin - Green Bay
• Beth Hein, University of Wisconsin - Stout
• Lynn Weiland, University of Wisconsin - La Crosse

Giving Credit Where Credit is Due
Program Planning and Implementation | Applied | Tag(s): Diversity & Inclusion, Policy, Faculty
For many colleges and universities, addressing the needs of the Some College, No Credential (SCNC) learner population is a key institutional priority. In a multi-campus system, creating a uniform process for CPL can help students more easily seek programs that best fit their educational goals. What are the key categories of CPLs? How can CPL be used by multi-campus systems to support degree completion for returning students? How can institutional barriers be negotiated to encourage the use of CPL across multi-campus systems? How systemwide CPL processes can create on-ramps and avenues to degree completion for SCNC learners? This discussion will share how the University of Minnesota is using a degree completion pilot to inform a systemwide CPL process that aims to better serve returning students.

• Paula MacDonald, University of Minnesota

Award Presentations:

• UPCEA Research and Scholarship Award
• UPCEA Leadership in Diversity and Inclusive Excellence Award

Alternative Credentials
Award Presentation: UPCEA Innovation in Alternative Credentials Award

Business & Operations
Award Presentation: Business & Operations Award for Operational Excellence

Community and Economic Engagement
Award Presentation: Engagement Award

International
Award Presentations: UPCEA International Program Of Excellence or Innovative Practice Award

Marketing, Enrollment, and Student Success
Award Presentations: Dorothy Durkin Award for Strategic Innovation in Marketing and Enrollment Management;
UPCEA Award for Excellence in Advancing Student Success

Online Administration/eDesign Collaborative
Award Presentation: UPCEA Award for Strategic Innovation in Online Education

Program Planning and Implementation
Award Presentation: Outstanding Program: Noncredit Award

Budding Badges: Lessons From a Digital Credential Technology Platform Assessment
Alternative Credentials | Foundational | Tag(s): Policy
In early 2024, Georgia Tech undertook a comprehensive audit of digital credentials usage, vendors, and features, aiming to recommend an enterprise-scale platform. A small volunteer group presented their findings to campus leadership in July 2024. The presentation outlines a blueprint for digital credential vendor technology assessment, offering a step-up process for institutions, transparency about the audit workflow, and best practices for vendors and institutions. It emphasizes the importance of Open Badges v3 compatibility and transparent roadmaps. Attendee interaction is encouraged for shared learning and feedback.

• Eric Sembrat, Georgia Institute of Technology
• Lachelle Smith, Georgia Institute of Technology

How are Flexible Learning Pathways Revolutionizing Workforce Development?
Alternative Credentials | Foundational | Tag(s): Diversity & Inclusion, Policy, Faculty, Graduate Education
Join us for an exciting exploration of two transformative initiatives designed to break barriers and empower learners. Discover how competency-based programs like UT-PLAYS and Microcredential programs at UpskillOK are reshaping how educators and professionals enhance their skills, gain credentials, and meet the demands of today’s workforce.

• David Cihak, University of Tennessee
• Leah Davis, iDesign
• Brad Griffith, OSRHE
• Tracey Romano, OSRHE

How to Master Data to Craft Your Strategic Direction
Business and Operations | Applied | Tag(s): Faculty
This session provides insights on the critical role of data in continuing education operations, emphasizing strategies for effectively collecting and using data. Attendees will learn to ask the right questions and optimize data to improve student success and institutional performance to best serve the modern learner.

• Shauna Cox, The EvoLLLution: A Modern Campus Illumination
• Evan Cortens, Mount Royal University
• Amrit Ahluwalia, Western University

Employer Alignment Models for Lifelong Learning
Community and Economic Engagement | Applied | Tag(s): Policy, Faculty
Technology adoption and disruption is making upskilling and reskilling a top priority for both companies and the workforce. How can colleges and universities most effectively meet this growing skills gap? This session shares organizational strategies and practices to foster alignment between higher education and industry and develop programs for employees and individuals seeking new employment opportunities that address pressing knowledge, skill, and ability gaps that employers are facing. Presenters will share real-world models focused on key skills areas such as applied AI, credentials that are short-term and stackable, and opportunities and challenges in collaborating with industry for upskilling and reskilling.

• Kristen Fox, Business-Higher Education Forum
• David Ferreira, Charter Oak State College
• Stephen Harmon, Georgia Tech
• Jennifer Thorton, Business-Higher Education Forum

Moderator: Jennifer Thornton, Business-Higher Education Forum

Exploring a Continuum of Online Education Development Models: A Panel Session Comparing In-House Collaborative Course Design, Faculty Support Models, and OPM Transitions
eDesign Collaborative | Applied | Tag(s): Diversity & Inclusion, Faculty, Graduate Education
Online education course development models can be arranged on a continuum of approaches to facilitate discussion of differences and commonalities. Whether expanding an online education unit or transitioning from an external online program management (OPM) vendor into an in-house development model, a university must determine the scope and approach they wish to implement. This session includes perspectives from three universities sharing their experiences and models. Participants will leave with a clearer understanding of various online educational development models, including their advantages, challenges, and insights into which approach best aligns with their institution's needs and goals.

• Heidi Blair, Augusta University
• Julia Fuller, Kennesaw State University
• Nathaly Gal, Baylor University
• Ebun Ebunlomo, Baylor University
• Molly Caldera, Baylor University
• Marc Austin, Augusta University

Moderator: Marc Austin, Augusta University

They Said What? Student-Centric Strategies to Boost Recruitment
Marketing, Enrollment and Student Success | Marketing, Enrollment and Student Success
Discover how higher education institutions can enhance enrollment strategies and create better experiences for prospective students. This session integrates findings from research conducted by UPCEA and partners Collegis Education, EducationDynamics, and StraighterLine. This session will highlight the potential role of AI in marketing and enrollment management and how these technologies can improve learner experience. Additionally, we will examine the distinct perspectives of the "Some College, No Credential" (SCNC) population, and the potential graduate student market, two essential learner groups for long-term institutional health. The session will explore the unique motivations and obstacles of these populations, and strategies to reduce attrition throughout the enrollment funnel. Attendees will gain practical insights, frameworks for AI integration, and actionable strategies to optimize the enrollment journey for diverse student groups.

• Bruce Etter, UPCEA
• Tracy Chapman, Collegis Education
• Eric McGee, EducationDynamics

Internal Online Program Enablement: Next Generation Structures
Online Administration | Strategic | Tag(s): Policy, Graduate Education
For those of us providing internal online program “enablement” support across our institutions or systems, it’s clear the environment in which we operate will continue to evolve, just as external OPM constructs have recently morphed. Join our panel of presenters as they share what is working and what still challenges them as they provide internal online program administrative services and support. Attendees will network with others who have found success in funding internal capability expansion, and those who have recently transitioned to fee-for-service models with external OPMs. Attendees will enjoy small group interaction in topics including funding for innovative program launches, awareness marketing pitfalls to avoid, and quality standard adoption.

• Julie Thalman, University of Cincinnati
• Kim Siegenthaler, City University of New York
• Melissa Vito, University of Texas at San Antonio
• Stacy Snow, Kennedy & Company

Moderator: Stacy Snow, Kennedy & Company

A Decade of Scaled Degrees
Program Planning and Implementation | Applied | Tag(s): Diversity & Inclusion, Policy, Faculty, Graduate Education
Celebrating its 10th anniversary, Georgia Tech’s OMSCS program has revolutionized affordable online degrees, graduating over 10,000 students. We will discuss the program’s success and its expansion to include cybersecurity and analytics degrees. The session aims to foster dialogue among institutions offering or interested in similar programs, sharing insights from the Affordable Degrees-at-Scale Symposium, the preeminent event for higher education leaders to engage in intensive conversations on the strategies, trends, and challenges associated with scaled online degree programs.

• Warren Goetzel, Georgia Institute of Technology
• Ronnie Godshalk, Georgia Institute of Technology
• David Joyner, Georgia Institute of Technology

The Future is Here: Translating Innovations From Online and Professional Education Into the Mainstream of Institutions and Systems
Marketing, Enrollment and Student Success | Strategic | Tag(s): Diversity & Inclusion, Policy
Explore how online and professional education units are driving innovation and equity in higher education amidst enrollment challenges, changing demographics, budget constraints, and increased competition. Join us for a dynamic discussion featuring leaders who are successfully integrating online and professional education strategies into the mainstream work of institutions. Gain insights into transformative practices that are aimed at enhancing enrollment, retention, student engagement, equity, and institutional effectiveness. The session also includes a call to action for the audience to identify concrete steps for positioning their units and themselves as a critical and pivotal driver of change in today’s higher education landscape.

• Jenni Murphy, California State University, Sacramento
• Vickie Cook, University of Illinois Springfield
• Jason Ruckert, Embry-Riddle Aeronautical University
• Lisa Templeton, Oregon State University

Moderator: Bob Hansen, UPCEA

The Innovation Paradox: How Structure Can Fuel Creativity in Innovative Academic Program Development
Program Planning and Implementation | Strategic | Tag(s): Diversity & Inclusion, Faculty, Graduate Education, policy
This presentation delves into the complexities of launching innovative academic programs at SDSU Global Campus and Bentley University. It highlights the importance of balancing creativity and structure in program development. Attendees will gain insights into the strategies used by these institutions to navigate challenges, leverage technology, engage stakeholders, and foster collaboration. The session will culminate in a practical workshop where participants can explore approaches to overcome challenges and unlock their own institutions' potential for innovation.

• Liz Paushter, Bentley University
• Robyn Betts, Bentley University
• Casey Rothenberger, San Diego State University Global Campus
• Lindsay Vance, San Diego State University Global Campus

Stop & Share Presentations #2

Hot off the Press: Employers Guarantee Interviews through the Power of And at FGCU!
Alternative Credentials | Applied | Tag(s): Policy, Faculty, Graduate Education
Florida Gulf Coast University (FGCU) continues to respond to regional workforce needs through employer partnerships leading to guaranteed interviews for students and community learners. The microcredential model, "The Power of And at FGCU," lives outside of traditional curriculum and programs and equips students with the skills, competencies, and abilities sought by employer partners. Following the learning experiences, students apply their knowledge in real-world scenarios defined with, and by, employers. The outcome? A guaranteed interview for digital badge earners. Learn more about the three distinct categories of microcredentials, the intended audience, and the inclusion of employers every step of the way.

• Kristen Vanselow, Florida Gulf Coast University
• Andrea Fortin, Florida Gulf Coast University
• Joshua Fortin, Florida Gulf Coast University

Harvard’s Flexible Online Non-Degree Program: Meeting Learner Needs, Providing Paths Degrees
Alternative Credentials | Strategic | Tag(s): Graduate Education
Join this session to first learn about Harvard Kennedy School’s Public Leadership Credential (why we went this route, what problem were we trying to solve, what the learning experience is like, which potential paths appeal to which learner types, what does it take to market and support delivery, data on learners and alumni, and so on). Then engage in a discussion whether this sort of model would be a fit at your school and why (or why not).

• Kristin Sullivan, Harvard University

From Convening to Doing More with Less: A Real Journey of Empathy, Strategizing, and Support
Business and Operations | Strategic
Learn how to do more with less by leveraging empathy and understanding, fostering a supportive environment, and navigating through the inevitable challenges and dips along the way. Discover the power of real conversations and sustained action steps in driving successful outcomes. Through vivid examples and engaging storytelling, this session will provide you with actionable insights and eureka moments that you can apply within your own organizations. By the end of this session, you will have a deeper understanding of how to bring people together in the same space, define clear action steps, and follow through with commitment and resilience.

• Annette Roberts Webb, University of California Merced
• Clarence McFerren, University of California Merced
• Lee Maxey, MindMax

Reinventing Lifelong Learning: The Coming Renaissance of Continuing Education and Community Outreach
Community and Economic Engagement | Applied | Tag(s): Diversity & Inclusion, Policy
As our nation’s labor market evolves, it is more critical than ever to provide an education that prepares individuals for success in the twenty-first-century economy. The presenter will share pragmatic, field-tested programs that have been rigorously evaluated and refined on campus. Designed for educators and administrators seeking to elevate their university's continuing education and community-serving roles, this sesion will offer valuable insights and practical strategies to enhance their institution's impact and relevance. Don't miss this opportunity to learn from a leader who envisions a renaissance for higher education.

• Edward Abeyta, Univeristy of California San Diego

From Challenge to Solution: Instructional Design with XR Tools to Facilitate Complex Visualization in Higher Ed
eDesign Collaborative | Foundational
Participants will explore web-based extended reality (XR) in education through an interactive organic chemistry eLearning demonstration. Participants will engage in a 2D to 3D visualization challenge, experiencing student difficulties and XR's advantages. Presenters will share insights into development and present student feedback highlighting strengths and areas for improvement. Conversations will focus on team-focused XR tool creation and implications for revolutionizing spatial learning across disciplines. Attendees can expect discussion based on presenters' insights and engagement with the XR interactives.

• Allie Brandriet, Auburn University
• Ali Sattari, Auburn University
• Rachel Prado, Auburn University
• Vanessa Falcao, Bard High School Early College

Enhancing Literacy Instruction with an AI-Powered Writing Coach
eDesign Collaborative | Applied | Tag(s): Faculty
The University of North Texas has started integrating an AI-driven platform designed to support student writing. In a pilot exploration, up to 30 tutors from the campus Writing Center reflected on how the interface impacted their writing and coaching experience. The study aimed to understand how the platform benefits students who do not typically seek assistance at the Writing Center. Tutors evaluated existing essays using the tool’s comment functionality and wrote within the platform. Challenges in assisting non-native English speakers are anticipated, and the tutors appear to endorse support mechanisms that combine the AI tool with human/educator intervention.

• Tania Heap, University of North Texas
• Adam Fein, University of North Texas
• Benjamin Brand, University of North Texas

Transnational Education in Hong Kong: Where Have All the Students Gone?
International | Applied | Tag(s): Policy
This paper is a case study for US international education offered overseas. It builds on a recent CHEA seminar presentation and relates to experience in HK which, while a relatively small market, is nevertheless a relatively open market for TNE

• John Cribbin, Hong Kong University

Mission Possible: Developing Thriving Teams in Remote Work Environments
Marketing, Enrollment and Student Success | Applied | Tag(s): Diversity & Inclusion
Discover the secrets behind CSU Global's fully remote team engagement strategy that has sustain employee energy through rapid growth and change. In this interactive session, participants will understand and apply methods for developing and maintaining an effective virtual performance management and employee engagement strategy for its enrollment, marketing, communications, partnerships and student financial services teams, which ensures high accountability, transparency, and strong connections across teams. The session will cover performance management tools, unique virtual meeting format, and virtual "high five" strategies, among other strategies, to drive cross-departmental appreciation for both team and individual contributions. Attendees will explore how they can devise their own strategies for employee performance management and engagement in virtual and hybrid environments. Join us to develop and share actionable strategies in how to enhance employee performance and avoid burnout.

• Sandy Jones, Colorado State University Global
• Abby Wernicki, Colorado State University Global

Empowering At-Risk Online Students: A Comprehensive Success Strategy at Indiana University Online
Marketing, Enrollment and Student Success | Applied
This session will detail Indiana University's (IU) Online comprehensive strategy for supporting at-risk students across seven campuses and two regional centers. Presenters will share how they identify at-risk students, employ proactive support structures, and utilize multi-modal interventions. The session will also cover methods for assessing and improving program outcomes. Attendees will gain practical tools for implementing similar strategies at their institutions and engage in interactive discussions to share insights and experiences.

• Kristina Walker, Indiana University Online
• Kayla Scroggins, Indiana University Online
• Shohn Beeson, Indiana University Online
• Candace Murray, Indiana University

AI Enrollment: Adventures In Enrollment
Marketing, Enrollment and Student Success | Strategic
Reaching the enrollment process in a student’s higher education journey is the beginning of a great adventure. While there can be roadblocks in the process, these obstacles can be overcome by diversifying the approach to enrollment. This session will explore parallels to preparing to take on these adventurous activities to remove barriers in preparation of enrollment. Activities such as hiking, running, swimming, meditation and art focus on the skills needed to successfully complete enrollment. By focusing on physical, mental, wellness, emotional dimensions, students are well prepared for a well-rounded enrollment experience.

• Stephanie Sacriste, University of Texas at San Antonio
• Melissa Mahan, University of Texas at San Antonio

Are Your Paid Leads Worth the Squeeze? How Data Integration Reduces Melt and Improves Lead Quality
Marketing, Enrollment and Student Success | Strategic | Tag(s): Graduate Education
In the competitive landscape of higher education, universities invest substantial resources in generating leads to boost enrollment. However, the quality of these leads can vary significantly, and poor-quality leads can result in high melt rates and wasted marketing spend. This presentation will explore the challenges universities face with paid lead generation and showcase how data integration can enhance the quality of leads and positively impact enrollment. Attendees will learn practical strategies to optimize their enrollment marketing efforts, ensuring they attract and retain high-quality students.

• Michael Bell, Everspring
• Clare Van Ness, California State University, Chico

Beating Burnout
Marketing, Enrollment and Student Success | Applied | Tag(s): Faculty, Graduate Education
Burnout is the second pandemic. Beating burnout is an ongoing process that involves both prevention and recovery. In this experiential workshop you will learn the difference between stress and burnout and leave with practical tools you can use in the classroom and in your workplace.

• Chris Bittinger, Purdue University

The Next Generation Virtual Classroom: Bring Your LMS Content to Life
Online Administration | Applied
Learn from experts, including Georgia Tech, about advancing from course design to learner experience design with the new Canvas-Class integration. Gain insights into strategies used by Higher Education institutions to enhance online learning. Attendees will benefit from perspectives on innovative approaches and practical implementations shaping the future of online education.

• Mike Lovell, Class Technologies
• Warren Goetzel, Georgia Institute of Technology

Going Mainstream: Leveraging ROI to Advance Perceptions of Online Learning at a Private Liberal Arts Institution
Online Administration | Applied | Tag(s): Faculty
Leveraging Vignare et. al’s (2019) return on investment (ROI) for digital learning framework, this session examines the growth of a Summer Online program at a private liberal arts university and its impact on advancing institutional perspectives on online learning. We consider the ROI of the program from the perspective of three key stakeholder groups: students, faculty, and colleges. Supported by quantitative and qualitative data gathered over 10 years, we argue that the tangible and intangible ROI for our key stakeholders has helped shift online learning from the periphery to the mainstream at our institution.

• Sonia Howell, University of Notre Dame
• Kuangchen Hsu, University of Notre Dame
• Brianna Stines, University of Notre Dame

Keeping the Main Thing the Main Thing
Online Administration | Strategic
The increased demand for online learning is a great thing for enrollment, but how do teams manage to keep up with a fixed budget and staff? You have to keep the main thing the main thing and learn to say "no" to anything that threatens to steal your focus. In this session, learn how the Online Learning team at the University of Louisville was able to exceed enrollment goals despite limited funds by influencing the online program approval process and redirecting resources (human and financial) to focus on online programs that have market demand and agree to meet quality standards.

• Kristen Brown, University of Louisville

Sharing University Outreach Impacts Using ArcGIS Dashboards
Program Planning and Implementation | Applied
This session invites practitioners interested in gaining a deeper understanding of the potential of ArcGIS Dashboards in communicating static registration records in visually appealing and meaningful ways. We will share our experience in building and managing dashboards and how our approach can be utilized at other institutes. Together, we will explore the functionality, usability, and improvements this application has allowed us to make in managing and sharing thousands of participant data records and how dashboards have allowed us to strategically define new program markets. Come and learn how dashboards can revolutionize the way you communicate and visualize student data.

• Dixie Cartwright, Mississippi State University
• Amber Shultice, Mississippi State University
• Tracey DuBard, Mississippi State University

Advancing Digital Credentials in Higher Education: Standards Based Approaches for Trust and Value
Alternative Credentials | Applied | Tag(s): Diversity & Inclusion, Policy, Graduate Education
With the combined expertise of the Digital Credentials Consortium (DCC) and 1Edtech’s TrustEd Microcredentials Coalition, this workshop will share standards-based approaches to issuing digital credentials that are trustworthy, portable, and meaningful. Evidenced by deployments and case studies conducted at higher education institutions that leverage the DCC’s open source software for issuing W3C Verifiable Credentials (VCs) and the TrustEd Microcredential Framework for embedding valuable, rich data in microcredentials, attendees will gain a comprehensive understanding of how to create and implement digital credentials tools and frameworks that unlock opportunities for learners.

• Kerri Lemoie, MIT
• Eric Sembrant, Georgia Institute of Technology
• Gillian Walsh, MIT
• Rob Coyle, 1EdTech
• Doris Savron, University of Phoenix
• Collin Sullivan, University of Maryland, Baltimore County

Belong, Grow, Thrive: Building a Cohesive Employee Onboarding and Retention Plan
Business and Operations | Applied | Tag(s): Diversity & Inclusion
This interactive session emphasizes the importance of both a strong onboarding experience and a long-term retention strategy in building a committed and engaged workforce. Participants will learn how a well-structured onboarding process sets the foundation for employee success while exploring key practices for fostering continued engagement beyond the initial months. We will share practical resources and strategies from our unit, along with case studies illustrating how tailored onboarding and retention efforts have supported both learning design team members and administrative staff. Leaders will gain actionable insights to improve retention and sustain a positive, productive work environment.

• Kamille Leptz, Embry-Riddle Aeronautical University
• Carey Hansard, Embry-Riddle Aeronautical University
• Dean Goon, Embry-Riddle Aeronautical University
• Ann Taylor, The Pennsylvania State University
• Stevie Rocco, The Pennsylvania State University

Innovation in Workforce Development: Bridging the Gap between Higher Education and the Labor Market
Community and Economic Engagement | Applied | Tag(s): Diversity & Inclusion, Policy, Graduate Education
The disconnect between higher education and the workforce affects economic growth, job satisfaction, and societal equity. This session explores innovative approaches to bridge this gap, focusing on aligning education with industry demands, skills and purchasing trends, and facilitating academic transfers to meet job requirements. We will discuss innovative initiatives which redefine how employers and their partners use employer-validated skills for hiring and alignment with professional education, while also sharing strategies for addressing employer needs in professional development programs. Join us to discover how these initiatives strengthen collaboration between education and industry.

• Michael Pierick, University of California Merced
• Sandra von Doetinchem, Eduworks Corporation
• Inez Bush, California State University, Dominguez Hills
• Marjaneh Gilpatrick, Northern Arizona University
• Ryan Torma, University of Minnesota
• Christopher Cellars, University of Washington

Moderator: Christopher Cellars, University of Washington

Practical Applications of AI in Higher Education: A Hands-On Workshop
eDesign Collaborative | Foundational | Tag(s): Diversity & Inclusion, Policy, Faculty, Graduate Education
Through demonstrations and hands-on activities this workshop will demonstrate practical applications of AI in instruction, training, and program design; share experiences using AI tools at three different curriculum design levels, and guide participants to relevant AI tools for further exploration. The workshop is divided into three segments, each providing AI integration case studies and success stories with practical examples, hands-on practice, and interactive discussion. Workshop concludes with open Q&A, summary of key takeaways, and contact information for future networking. Participants will also receive a comprehensive list of AI tools and resources discussed during the workshop.

• Alicia Johnson, Virginia Tech
• Eunice Ofori, Tulane University
• Miguel (Miko) Nino, Rhode Island College

Expanding your Global Footprint to Connect with International Students
International | Applied
The session will look at how institutions can expand their global footprint and connect with the international students who will thrive at their institution. During the presentation we will delve into understanding what international students seek in their overseas education—ranging from academic offerings and career opportunities to cultural integration and support systems. Our expert-led session will share effective strategies, digital recruitment tools, and tried and tested approaches to engage prospective students from around the globe.

• Margaret Cook, Studyportals
• Marcel Bolintian, Georgetown University
• Megan Moriarty, University of California, Irvine

Building Community Online to Drive Retention and Engagement
Marketing, Enrollment and Student Success | Strategic | Tag(s): Diversity & Inclusion
Creating a sense of belonging and community for fully online students is a key driver of student success and retention. In this session, leaders from Indiana University Online, University of Maryland Global Campus, and The University of North Texas will share their experiences and data-backed strategies for fostering engagement through digital community initiatives. Attendees will learn how Indiana University Online’s peer mentoring program supports online graduate students, the lessons applied from their undergraduate program, and how to measure key indicators like sense of belonging and academic help-seeking without added administrative burden. Additionally, case studies from UMGC’s global approach to connecting diverse students and UNT’s strategies that increased student persistence by 13% will provide actionable insights. Explore best practices for implementing digital communities that boost student satisfaction and retention.

• Whitnie Powell, Indiana University
• Shannon LaCount, Mentor Collective
• Katy Kappler, InScribe Education
• Matthew Belanger, University of Maryland Global Campus
• Samantha Nikolai, The University of North Texas

Moderator: Katy Kappler, InScribe Education

How Graduate and Online Enrollment and Retention Will Help Institutions Confront the Demographic Cliff
Marketing, Enrollment and Student Success | Applied | Tag(s): Diversity & Inclusion, Graduate Education
The long-awaited demographic cliff is finally in sight and institutions will rely even more heavily on graduate, online, and adult students for enrollment health. In this session we will review new data on what may now be two cliffs and the most important actions that institutions will need to take to meet their goals. While we will start with best practices in how to attract, recruit, and enroll these students, we will give equal focus to vital steps essential to retaining these students and getting them across the finish line. Through a combination of national trend data and a specific institutional case study, you will learn how to put a growth strategy in place that ensures programs align with student expectations and ensures that they succeed.

• Lisa Braverman, City University of New York
• Daria LaTorre, Duquesne University
• Jennifer Murray, Fitchburg State University
• Peter August, Fitchburg State University

Establishing Best Practices for Data Driven Expansion of Online Programs to Address an Everchanging Market
Online Administration | Applied
This workshop provides a framework for online program development that brings stakeholders together for collaborative, informed, and data-driven decision making to build academic programming that meets the needs of learners, industry, and institutions. Our multifaceted approach to this workshop includes research, mission and value alignment, enrollment and financial projections, stakeholder engagement and feedback, student services alignment, and strategic program launch. This workshop allows participants to identify and discuss strategies for collaboration with academic partners across all areas, from faculty to administrators to support staff.

• Brittany Logue, Colorado State University
• Greg Weaver, Colorado State University
• Maurice Ombogo, Colorado State University

One Campus, Many Paths: A Collaborative Approach to Student Integration
Online Administration | Strategic | Tag(s): Policy, Faculty, Graduate Education
Collaboration across functional areas is essential for achieving our goals, particularly in adapting opportunities to support online students and enhancing efforts to attract and retain them, regardless of degree path. In an upcoming joint presentation by two institutions, we will share a collaborative model for onboarding programs, focusing on how to weave university culture into every student experience, irrespective of modality, highlighting narratives unique to each institution. As we navigate credit and noncredit pathways, legacy systems can hinder the student experience. We will also highlight efforts to foster collaboration and break down silos, creating an integrated onboarding experience that meets the needs of today’s lifelong learners and supports their diverse educational journeys.

• Patty Milner, University of Arkansas
• Eve Canty, University of Arkansas
• Natalie Wittman, Ohio University
• Thomas Raimondi, Ohio University
• Kathy Wilson, Ohio University

The Learning Design Evolution of Stanford's DEA MATE Training Program for Substance Use Disorder Management
Program Planning and Implementation | Applied | Tag(s): Policy, Faculty
Join Stanford CME's engaging session on how its learning design team developed an 8-hour SUD training curriculum in response to the 2023 Federal MATE Act. Initially designed as interactive modules, the program pivoted to video-based content to more effectively meet learner needs and timelines. Through interactive storytelling, we will explore our journey from conception to implementation, highlighting challenges and strategic pivots. Participants will engage in critical decision polls, learn best practices, and gain insights on balancing quality, meeting learner needs and project timelines. Enhance your knowledge and apply your critical thinking skills by attending this transformative session.

• Alisa Richardson, Stanford University
• Ruth Adewuya, Stanford University
• Rokeena Williams, Stanford University

Facilitating Faculty Forward: Engaging Instructors in the Creation and Recreation of Curriculum
Program Planning and Implementation | Applied | Tag(s): Faculty, Graduate Education
Quality educational experiences in both credit and noncredit spaces benefit from faculty engagement at each phase of the process, from designing new courses to strategically revising existing courses to meet changing student needs. The three presenters from James Madison University’s School of Professional and Continuing Education will describe why and how they engage faculty; each presenter will follow up their brief presentation with a workshop demo, enabling participants to practice strategies for faculty engagement. Attendees will leave with a new toolkit of faculty engagement strategies they can use at their own institutions.

• Sarah MacDonald, James Madison University
• Daniel Robinson, James Madison University
• Amanda Kellogg, James Madison University

The AI Train is Leaving the Station: Are Your Learners Onboard?
|  | Tag(s): Diversity & Inclusion
As we learned during the pandemic, many learners do not own or have access to the technology needed to fully participate in postsecondary learning. With the dawn of AI, these disparities in technology access may deepen, causing the very learners who could benefit the most to be left behind. As AI tools continue to be created and improved upon, we have the ability to provide new opportunities for learners, if they have the technology to take advantage of them. Join the D&I committee as we explore AI through an access and equity lens, sharing challenges, opportunities, and tools used in the support of all learners.

• Mili Maldonado Agusty, Universidad del Sagrado Corazón
• Pamela Wimbush, California State University, Sacramento
• Carol A. Hoshiko, Kapiolani Community College

Bridging Pathways for Success: Coalition Building and Capacity Building for Latine and Hispanic-Serving Institutions in Colorado
Community and Economic Engagement | Applied | Tag(s): Diversity & Inclusion, Policy
In a landscape defined by shifting demographics and evolving educational priorities, coalition building among Colorado's Hispanic-Serving Institutions (HSIs) and partners is vital to advance equity and success for Latinx learners. This collaborative session unites the Colorado HSI Consortium and key stakeholders from MSU Denver, LAEF, InsideTrack, and US Bank to showcase innovative strategies for strengthening academic and career pathways. Presenters will share insights on stakeholder engagement, resource optimization, and personalized coaching, emphasizing culturally relevant support and capacity enhancement. Attendees will explore successful partnerships, strategic goal alignment, and actionable tools to drive positive impact for Latinx learners, preparing institutions to thrive in today’s dynamic educational environment.

• Manuel Del Real, Metropolitan State University of Denver
• Roberto Montoya, InsideTrack
• Adrienne L. Martinez, Metropolitan State University
• Nick Lopez, Latin American Educational Foundation
• Marcia D. Romero, US Bank

AI-Enhanced Skill-Based Learning Pathways: Leveraging ESCO for Innovative Admissions and Transfers
International | Strategic | Tag(s): Diversity & Inclusion, Policy, Graduate Education
Artificial Intelligence (AI) is revolutionizing education by enabling more personalized and accurate skill assessments. This presentation explores how AI, using the European Skills, Competences, Qualifications, and Occupations (ESCO) framework, can support the development of skill-based learning pathways as alternative admission routes for high school students and transfer students. We will discuss the potential of AI in enhancing assessment accuracy, personalizing learning experiences, and improving student success.

• Wendy Linn-Cook, Montclair State University
• David Chun, Montclair State University

Unlocking Workforce Potential: Making Alternative Credentials and Noncredit Programs More Accessible and Outcome-Driven Through Innovation and Partnerships
Alternative Credentials | Applied | Tag(s): Diversity & Inclusion, Faculty
As the need for upskilling and reskilling grows, particularly among underserved communities and career-switching professionals, universities are stepping up to deliver innovative solutions. This session explores how universities can improve access and drive better job outcomes for non-traditional learners/professional learners in the noncredit space through innovative programs like “Hoyas At Work” run by Georgetown University and strategic government partnerships like in the case of bootcamps offered by University of New Hampshire and Loyola University in partnership with HyperionDev.

• Lisa Andrews, Georgetown University
• Jill Boatright, Loyola University New Orleans
• Michael Mengers, University of New Hampshire
• Riaz Moola, HyperionDev

Blending Open Enrollment and Custom Corporate Solutions: A Continuum Approach to Alternative Credentials
Alternative Credentials | Applied | Tag(s): Policy, Faculty
This presentation delves into the innovative blending of two distinct alternative credential delivery models: Open Enrollment and Custom Corporate Solutions. While the former is broadly applicable across various industries, the latter offers customized learning experiences for specific organizations. By drawing on several case studies in various industries, we show these models are best viewed as points along a continuum rather than mutually exclusive. This perspective allows for the development of a multi-use curricular model that tailors engagement strategies to specific alternative credentials. Join us as we explore the broad and exciting potential of this continuum approach

• Anne Innis, University of Utah
• Benjamin Brand, University of North Texas

Moderator: Tina Parscal, Colorado Community College System

Accelerate Program Development: Boost Cross-Team Synergy with Project Management Technology & Strategies
Business and Operations | Applied | Tag(s): Diversity & Inclusion
In today's fast-paced educational environment, professional and continuing education (PCO) units face the challenge of enhancing cross-team communication to improve program development efficiencies. This presentation offers a compelling case study from a higher education PCO unit that initially leveraged a project management technology tool to streamline cross-team processes, only to encounter unforeseen challenges that led to its failure.This failure, however, set the stage for a transformative learning experience, emphasizing the importance of adaptive leadership and inclusive feedback mechanisms. Participants will leave with a practical framework for leveraging project management technology tools for new program development.

• Kimberly Love, Weber State University
• Courtney Call, Weber State University

Innovative Curriculum Planning: Colorado Online's BAS Degree Development
eDesign Collaborative | Strategic | Tag(s): Policy, Faculty
Colorado Online presents an innovative program developing BAS degrees to meet workforce demands. Explore curriculum planning with microcredentials, associate degrees, and BAS. Learn how faculty drive credential creation for learners and workforce needs. Discover enrollment planning strategies using an online platform for standardized courses. See how a consortium enables scalable program development for faster market entry and financial sustainability. Join us to witness Colorado Online's transformative impact on higher education and workforce readiness.

• Tina Parscal, Colorado Community College System
• Mary Chavez, Pueblo Community College
• Diane Rhodes, Red Rocks Community College
• Michael Murphy, Colorado Community College System

Rethinking Success: ePortfolios for Adult Learners
Marketing, Enrollment and Student Success | Applied | Tag(s): Diversity & Inclusion, Policy, Faculty
Does your institution struggle to measure adult undergrad success? How do adult undergraduates showcase the knowledge and skills they have gained in their programs? This session will help you learn more about the eportfolio process and how it can be a powerful assessment tool for institutions and a professional tool for adult undergraduates as they enter the work force.

• Reba-Anna Lee, Northwestern University
• Susan Wesner, Northwestern University

Navigating Organizational Structures: Centralized vs. Matrix Models for Online Education
Online Administration | Strategic | Tag(s): Faculty, Graduate Education
In the rapidly evolving landscape of online education, selecting the right organizational structure is essential for success. This session will explore two distinct approaches: Purdue University’s matrix model, which combines central oversight with decentralized flexibility, and Tulane University’s centralized strategy, which emphasizes streamlined leadership and operations. Participants will gain both theoretical insights and practical best practices from each institution’s journey, along with lessons learned that can be applied in their own contexts. Join us for an engaging discussion that will equip you with strategies to enhance online education at your institution, no matter which model resonates most with your goals.

• Jason Fish, Purdue University
• Chris Martin, Purdue University
• Kady Lamb, Tulane University
• Iliana Kwaske, Tulane University
• Melanie Andrich, Archer Education

Sneak Peak! The Chief Online Learning Officers’ Guidebook: A Framework for Strategy and Practice in Higher Education Coming 2026
Online Administration | Strategic | Tag(s): Policy
Hear from the co-authors of The Chief Online Learning Officers’ Guidebook (Routledge 2025) on key themes and messages that emerged in completing the book project. The discussion will include representative perspectives from some of the 50+ COLOs and friends who contributed the book, as well as some behind-the-scenes commentary on designing and implementing this highly-anticipated book that assembles today’s leading voices on digital and online learning.

• Jocelyn Widmer, Los Alamos National Laboratory
• Thomas Cavanagh, University of Central Florida

Moderator: Melissa Peraino, UPCEA

Preparing for Dramatic Change: A Case Study of the Implementation of Direct Assessment Competency-Based Education Graduate Programs at the University of Kansas
Program Planning and Implementation | Strategic | Tag(s): Diversity & Inclusion, Policy, Faculty, Graduate Education
In this session, leaders will describe the values and priorities of the University of Kansas and its journey to ready the university for competency-based education and how they navigated the change process. Using interactive polling, participants will have the chance to indicate the choices they would have made and why. There will be an opportunity for questions and answers at the end of the session.

• Neal Kingston, University of Kansas
• Diane Debacker, University of Kansas
• Ryan Specht-Boardman, Competency-Based Education Network

AI Upskilling: Practical Strategies for Program Development and Workforce Transformation
Program Planning and Implementation | Applied
Explore how AI is reshaping workforce development and upskilling in this engaging panel session. Learn from industry experts as they discuss practical strategies for creating agile and effective AI training programs that keep pace with technological advancements. Gain insights into the challenges and opportunities in AI education, the importance of continuous learning, and the role of community in supporting learners. Join us for a solutions-focused conversation on bridging the AI skills gap and preparing the workforce for the future.

• Ashley Seitz Kramer, University of Utah
• Michael Edmondson, New Jersey Institute of Technology
• Kevin Shriner, University of Nebraska-Lincoln
• Sara Leoni, Ziplines Education

Award Presentations:

• Outstanding Continuing Education Student: Credit Award
• Excellence in Teaching Award