Online Administration Track

Sponsored by APL nextED

Tuesday, April 12

3:00 PM	Concurrent Sessions
	Developing Institutional Infrastructure to Enable a Blended Online Learning Strategy Through Optimal Distribution of Support Online Administration \| Strategic \| Durango Institutional leaders face many questions when considering how to establish the institutional infrastructure necessary to provide key administrative and operational support to develop and launch online learning offerings. In this session, leadership from the University of Michigan’s Center for Academic Innovation will share their strategic approach to establishing the institution’s infrastructure to provide support for portfolios of online learning experience that blend alternative credentials with credit-bearing learning opportunities. Sarah Dysart, University of Michigan Mike Daniel, University of Michigan Lauren Atkins-Budde, University of Michigan Moderator: Jay Hatcher, Wiley University Services
4:15 PM	Concurrent Sessions
	Changing with the Times: Can Traditional, Non-profit Universities Compete in the World of Online Giants? Online Administration \| Applied \| Durango Are your online enrollments challenged in a highly competitive market? Worried about how to meet enrollment growth targets? Join us as we examine the competitive pressures faced by traditional, campus-based online and professional education programs in a market increasingly dominated by large, private online education providers. We will consider these challenges from a public non-profit university perspective, and share strategies that have helped the panelists’ institutions grow in a highly competitive environment. Steven Tello, University of Massachusetts Lowell Nancy Ludwig, University of Massachusetts Lowell Joe Bartolomeo, University of Massachusetts Amherst Moderator: JP Moran, Coursera

Wednesday, April 13

8:15 AM	Concurrent Sessions
	Keep Calm and Stay Compliant: A Collaborative Approach to Regulatory Licensure Disclosures Online Administration \| Applied \| Coronado EFG Do the words “compliance” and “licensure” make you want to skip this session and head directly to the pool? Hear how we engaged in a collaborative university-wide effort to (1) gather and record state-by-state information about programs leading to licensure, (2) identify students applying to and enrolling in these programs, and (3) send regular, required notifications to these students. Learn from our successes, discuss the challenges we faced, and take away some concrete compliance strategies! Ilona Hajdu, Indiana University Sharon Wavle, Indiana University Moderator: Joel Whitesel, Ball State University The 4 “I’s” of Building Online Programs and Student Support Capacity Online Administration \| Applied \| Coronado AB Remember the adage, “Rome wasn’t built in a day”? This is true of building online programs and increasing capacity to support diverse learners. At the University of Virginia School of Education and Human Development, we have employed the 4 I’s (intentionality, innovation, iteration, incremental) approach to online program development and student support. Join us to learn how to apply this framework at your institution to grow and support high quality online degree programs. Anne Jewett, University of Virginia Jenny Provo Quarles, University of Virginia Bernadette Poerio, University of Virginia Moderator: Chris Hansen, Everspring
9:30 AM	Concurrent Sessions
	No, This is Not Your Ceiling, PCO Leaders Can Go HIGHER! Online Administration \| Strategic \| Coronado EFG Higher education has evolved tremendously due to the global pandemic, but what does this mean for PCO leaders in a post-pandemic world? For those who have appreciated the additional access to higher level leadership and aspire to obtain even greater influence this interactive presentation will share how one can deliberately advance from PCO to cabinet level roles, the areas of administrative focus that provide broad application, and what skills can help these leaders to succeed. Robert Wagner, Utah State University Jason Ruckert, Embry-Riddle Aeronautical University Moderator: Lisa Templeton, Oregon State University Research Roundtables [Veracruz C] Moderator: Bruce Etter, UPCEA Increasing Faculty Participation in Online Learning Online Administration \| Applied Institutions of higher education are embracing online learning as it proves to be one of the fastest growing areas in higher education. But what do the faculty at these institutions think of this, and will they be willing to teach online? This session will share the results from a mixed-methods study looking at the effects of adaptive leadership on faculty perception of online learning and faculty participation in online learning. Melissa Kaufman, Drexel University The Seven People You’ll Meet Starting Online Programs: A Case Study Online Administration \| Foundational This case study presentation will explore the presenter’s original research investigating the characteristics, tasks, processes, and challenges of faculty and administrators who started fully online programs at a prominent public university. Drawing on in-depth interview data, the presenter will describe the commonalities and differences of seven department leaders. Finally, concluding with the importance of creating a supportive culture of change while encouraging a variety of strategies and diversity of people for innovative initiatives. Jason Johnston, University of Kentucky The Road to Online Program Management Independence Online Administration \| Strategic The maturity of online education and the complexity of OPM engagements continues to spur institutional leaders to consider new ways of approaching online program management. By exploring new models, institutions can build upon what they have learned and consider how to operate more of the online ecosystem themselves. Andrea Carroll-Glover, St.Mary's University of Minnesota Is Scalability Enough? A Deeper Look at Inclusivity in Growing Online Programs Online Administration \| Foundational If online programs are inclusive in nature, how does administration support students from diverse backgrounds? We will explore the complex balance between scalability (ability to grow enrollments without concern for limitations) and inclusivity in online graduate programs. Join student services and administrative professionals from the University of Colorado Boulder in discussions on how scalability and inclusivity intersect in the development of fully online programs. Delve into the topics of policy, curriculum and student support. Explore the pivots and collaboration required in the daily practice of balancing learner needs and administrative realities. This discussion will allow time for participants to consider implications for their own work and strategies to apply lessons learned at their own institutions. Abby Rose, University of Colorado Boulder Kaitlyn Rye, University of Colorado Boulder Mika Puseman, University of Colorado Boulder
12:15 PM	Boxed Lunch Pickup for taking to Network Meetings [Veracruz C]
12:30 PM	Network Lunch Meetings: Spotlight Sessions and Awards
	eDesign Collaborative & Online Administration Networks Award Presentations - UPCEA Award for Strategic Innovation in Online Education UPCEA Outstanding Service in Postsecondary Instructional Design Award Spotlight Session - Considerations for New Program Development Online Administration \| Applied \| Monterrey Panelists from a variety of institution sizes and types and a third-party provider will discuss the key factors in determining program viability and development. Topics will include mission fit, market assessment, departmental readiness, sustainability and profitability. Kim Siegenthaler, Georgia State University Lisa Braverman, Excelsior College Daniel Kalef, Greenflower Moderator: Paul Huckett, Johns Hopkins University
2:00 PM	Concurrent Sessions
	The Central Role of PCE in Driving Institutional Online Strategies Online Administration \| Strategic \| Coronado CD Rather than operating on the periphery and serving distinct audiences, it’s essential that modern PCE units shift to the institutional core—guiding strategy in developing online offerings for all learners. This session brings together PCE leaders from varied institutions to share their unique perspectives on the work of PCE divisions today, ideal approaches to create tight collaborations between PCE and main campus, and what a “PCE approach” to learner engagement can look like. Amrit Ahluwalia, The EvoLLLution Eric Bullard, University of California, Los Angeles Tanya Zlateva, Boston University Moderator: Tom Cavanaugh, University of Central Florida
3:30 PM	Concurrent Sessions
	Faculty Development in a COVID World: How Two Universities Promote Excellence in Teaching and Learning Online Administration \| Applied \| Durango This collaborative session will explore the various ways two universities engage with faculty to promote their development. We’ll look at how each institution approaches faculty development and how COVID shifted these approaches. We will move into exploring the technology, tools and resources, systems, structures and processes, and content universities can consider as they set up, enhance or maintain their faculty development programs. We’ll conclude the session by exploring future plans for faculty development. Ediz Kaykayoglu, Central Washington University Joy Fuqua, Central Washington University Emily Breuker, University of Phoenix Moderator: Kathleen Gibson, APL nextED Considerations for New Program Development Online Administration \| Applied \| Fiesta 3-4 Panelists from a variety of institution sizes and types and a third-party provider will discuss the key factors in determining program viability and development. Topics will include mission fit, market assessment, departmental readiness, sustainability and profitability. Kim Siegenthaler, Georgia State University Lisa Braverman, Excelsior College Daniel Kalef, Greenflower Moderator: Paul Huckett, Johns Hopkins University

Thursday, April 14

9:30 AM

Concurrent Sessions

Through the Wormhole! Realigning Development Strategies Post COVID
Online Administration | Strategic | Coronado CD
The rapid transformation of our learning environments due to the COVID pandemic forced us to quickly readjust our approaches to development. These new approaches had the effect of new thought and realignment of development strategies in both the academic and non-academic professional development world. This session seeks to reveal the changes experienced by four diverse groups, the lessons learned and the new thought that has been intertwined into the organizations going forward.

Sunay Palsole, Texas A & M University
Justin Louder, Texas Tech University
Shawn Miller, Duke University

Moderator: Ann Taylor, Penn State University

Poster Sessions

Located in Veracruz C and available for review throughout the conference.

Active Learning in a Ubiquitously Blended World
Online Administration | Strategic
The pandemic accelerated the need for educators to consider a future that is FULLY blended. How can we embrace the principles of good design while leveraging the affordances of technology in order to ensure that learning is active rather than passive?

Whitney Kilgore, iDesign
Stephanie Moore, University of New Mexico
Andreina Bloom Parisi-Amon, Engageli

Boosting Your Online Administration Efficiency by Automating Complex Course Operations for a Large Online Program
Online Administration | Applied
This poster presentation will share and demonstrate interactively how to automate existing manual workflows by utilizing existing resources. This will increase performance by improving the online program operation efficiency, offering a personalized approval process for different courses, and implementing data-driven decisions through automated Power BI reports.

Dylan Fenton, University of Pennsylvania
Edward Tao, University of Pennsylvania

Degree Completion Programs
Online Administration | Applied
Innovation and competition continue to accelerate in the world of online Higher Education. Join us for a discussion of how a small, rural Hispanic Serving Institution (HSI) in New Mexico is addressing the challenge to increase enrollments through partnership with Wiley Educational Services. The presentation will share not only the major decisions and processes along the way, but also an evaluation of the human impact to the university community as viewed through the lenses of organizational change and grief theory.

Patrick Wilson, New Mexico Highlands University
Roxanne Gonzales-Walker, New Mexico Highlands University
Dhanila Parboteeah, New Mexico Highlands University
David Capranos, Wiley Educational Services

Core Principles for At-Scale Platform Partnerships
Online Administration | Strategic
Mid-2021, 2U announced the acquisition of edX, creating huge shockwaves in the online and professional learning space. The leaders of higher education felt the urge to respond to this significant change in the landscape by releasing a shared declaration of our non-negotiables and core principles of our work. This is an attempt to lay out how we would like our relationships to be shaped with the vendors and platform partners, as well as a recommitment to each other as higher education community. These core principles in the declaration include: - commitment to access and affordability; - commitment to quality; - commitment to the protection of our learners and faculty; - commitment to the production of new knowledge - commitment to each other and collegiality; This poster presentation will feature the authors of the declaration to discuss the background and process of this declaration. The presentation will also discuss the impact of the declaration since the time of its release.

Yakut Gazi, Georgia Tech

Designing a Practitioner-focused, Fully Online, Terminal Degree Program
Online Administration | Applied
The EdD was introduced as a practitioner-focused terminal degree. It was intended to meet the needs of students who planned to pursue careers in their chosen fields post-graduation. This vision has not been achieved. Many EdD programs are indistinguishable from their sister-PhD programs, designed to meet the needs of future scholars rather than scholarly-practitioners. This poster presentation will examine one institution’s efforts to address this problem through the purposeful design of a practitioner-based online EdD program.

Nancy Hastings, University of West Florida
Byron Havard, University of West Florida

Discussions that Build Community, Not Just a Letter Grade - Can We Stop Being ‘Darth Grader’ in LMS Discussions?
Online Administration | Applied
In this poster presentation, the lead presenter will share experiences from teaching undergraduate and graduate management courses to solve the challenges of facilitating a community of conversations without micromanaging students. The resulting data from these courses (and other courses) will be used to highlight the differences in student behavior in different discussion paradigms. These behavior patterns have been analyzed by the platform and it’s partners, leading to demonstrated efficacy in critical KPIs such as student engagement, student retention, learning outcomes, and student satisfaction (Yellowdig, 2020).

Brian Verdine, Yellowdig
Tawnya Means, University of Illinois

From Grassroots to the Highly Orchestrated: Online Leaders Share Their Stories of the Evolving Online Organizational Landscape in Higher Ed
Online Administration | Applied
As online education units within higher education institutions (HEIs) continue to expand and evolve, it is important to not only research their nature and organizational structures, but to make sense of them. The new book, “From Grassroots to the Highly Orchestrated: Online Leaders Share Their Stories of the Evolving Online Organizational Landscape in Higher Ed”. The editors and a set of authors discuss the nature of online education units’ organizational structures and influence within institutions.

Bettyjo Bouchey, National Louis University
Erin Gratz, Orange Coast College
Jason Johnston, University of Kentucky
Carlos Morales, Tarrant County College

We Hyflexed, Here is What We Learned
Online Administration | Strategic
Leadership lessons about academic innovation will be presented as an outgrowth from a Hyflex pilot performed at a at a private, non-profit, Hispanic-Serving Institution. Answering questions about how to spin up innovation and how to maintain this spirit, post-pandemic..

Bettyjo Bouchey, National Louis University

Translating the Online Hidden Curriculum: Intersection of Students Services and Faculty Development
Online Administration | Foundational
COVID-19 created a new hidden curriculum for both faculty and students: how to navigate an online classroom. These unspoken norms and expectations (from both faculty and students) profoundly impacted the first semesters of teaching online. In this poster presentation, we will explore strategies to create a multi-pronged approach to surfacing and addressing the implicit expectations of students and faculty by teaming student services with faculty development to each address the unique needs of our audience.

Roderick Simmons, University of Michigan
Evan Straub, University of Michigan

Learn more about the Online Administration Network.