Business and Operations Track

What Have We Learned? Leveraging Data-Informed Decision-Making for Improving Outcomes and Quality
Business & Operations | Strategic | Coronado EFG
We have lots of data available to us, but the data may have changed significantly in the past two years. Combining our lived experience with a data-informed approach to strategic planning can generate improved outcomes. Come hear how institutions leverage data (some old, some new) to affect change in programs.

• Rob Robinson, Blackboard
• Justin Louder, Texas Tech University

Moderator: Marissa McGee, Indiana University

Should I Stay or Should I Go? Conducting a Comprehensive LMS Review at Your Institution
Business & Operations | Applied | Coronado EFG
Conducting an LMS review can be daunting, but it's easier if you have clear guiding principles. In this session, learn how one institution centered their review on being open and transparent, inclusive, ethical and compliant, locally grounded, and future-proof. We'll also share examples to use in your own LMS review.

• Jason Rhode, Northern Illinois University

Moderator: Lyla Garner, Mississippi State University

Using Cross-Functional Teams to Guide Organizational Restructuring
Business & Operations | Strategic | Coronado CD
Five previously separate departments spread between three separate offices were combined into a new unit that has since been formalized as a School of Professional Studies. This case study describes a cross-functional team process that was used to aligning the work of the new cross-functional teams with the unit-level goals and strategic planning objectives. Further, each team defined its success metrics and proposed initiatives (projects, action steps) to take to achieve the success metrics.

• Heather McCullough, University of North Carolina at Charlotte

Moderator: Yissel Salafsky, University of Arizona

Taming the Wild West: Coordinating PCO in a Decentralized University
Business & Operations | Strategic | Coronado AB
Decentralized institutions often face the challenge that unit independence comes at the cost of duplicated resources, high costs to entry for smaller schools, learner confusion, and missed opportunities. As PCO grows as a strategic priority, the lack of incentives for cooperation can become a major barrier to success. Hear from one large public university about how they have transitioned to a promising model that maintains decentralization but makes available common resources and expertise.

• Art Markman, The University of Texas at Austin
• Toni Wegner, The University of Texas at Austin
• Erin Harris, The University of Texas at Austin

Moderator: Mike Embry, InsideTrack

Business & Operations Network

Award Presentation -
Business & Operations Award for Operational Excellence

Spotlight Session -
Doing Your Job While Interviewing For It: Surviving a Simultaneous Presidential and Provost Transition
Business & Operations | Applied | Coronado EFG
This colleagues in conversation session is designed to provide frank and honest conversation regarding a simultaneous transition to a new President and Provost in Summer 2021 and what the head of the online and community education division did to ensure that he remained employed, leveraged it as an opportunity for restructuring, and kept a sense of humor in the chaos of change.

• Nelson Chipman, Point Park University
Moderator: Michael Jones, University of Connecticut

What’s in Your Portfolio? And What Are You Doing About It?
Business & Operations | Strategic | Coronado EFG
Managing a large and diverse portfolio of programs requires decisions on how to allocate finite resources among them. This presentation explains a portfolio analysis process used to evaluate more than 50 individual programs, and how the information is being used to map the future of the programs.

• Stephanie Platteter, University of Minnesota
• Bob Stine, University of Minnesota

Moderator: Anni Schleicher, Salesforce.org

Diversity Equity and Inclusion Resource Library
Business & Operations | Foundational | Coronado EFG
UPCEA DEI committee created a resource library for the member institutions to incorporate well-developed and impactful resources to help them strengthen their knowledge or incorporate DEI practices. This presentation will showcase some of the tools and discuss the framework of the compilations.  We will review tools, models, and resources and delve deeper into how some of these tools can be applied.

• Saira Cooper, Rice University
• Nichole Henry, Syracuse University

Moderator: Shino John, Rutgers University

Supporting Program Development in a Mixed Funding Model
Business & Operations | Applied | Coronado CD
UMBC was the leading partner in the development of three STEM-focused undergraduate programs at a shared, regional University System of Maryland campus (Universities at Shady Grove). We will discuss the history of the program, how we managed the many partners, and how we led the development of the program.  Special attention will be paid to the unique funding model and the administrative process adaptations needed to support these programs.

• Trisha Wells, University of Maryland Baltimore County
• Christopher Steele, University of Maryland Baltimore County
• Allison Jones, University of Maryland Baltimore County

Moderator: Doragnes Bradshaw, Rollins College

Lift and Shift: The University Model in the Age of Acceleration
Business & Operations | Applied | Cornado EFG
This session will lead participants in developing a field guide for rethinking, reimagining, and reinventing the university model for the 21stCentury.  Participants will learn how to get the most out of learning and working in the Age of Acceleration by dissolving university boundaries and focusing on shared goals. The session will explore the influences of accelerations in technology, learning, and the workplace related to higher education. Special emphasis will be on “lift and shift,” a search for great ideas in unrelated fields, lifting them out of the context in which they took shape and shifting them to the university model.

• Dean Goon, Embry-Riddle Aeronautical University Worldwide
• John Boekenoogen, Embry-Riddle Aeronautical University

Moderator: Clay Taylor, Texas Tech University