Program | 2025 SOLAR

Tuesday, July 22

Wednesday, July 23

Thursday, July 24

Balancing Governance and Agility: Leading Distinctive Online Programs in a Crowded Market
Pavilion East | Tag: Goverance; COLO Credential
As online education grows rapidly amid increasing market congestion, institutions must strike a careful balance between academic governance, innovation, and differentiation. This session explores how universities can leverage shared governance structures to support responsive, sustainable online programs—without compromising academic integrity or agility. Blending institutional case studies and cultural insights, presenters will examine: How to navigate shared governance and academic collaboration across campuses and units; Strategies for aligning online program development with faculty senates, accreditation expectations, and state agency requirements; The role of cultural awareness, constituent understanding, and distinctiveness in positioning online programs for long-term success.; How themes from pop culture—like the satirical lens of Portlandia—can inform how we market, design, and lead programs that resonate with today’s learners. Attendees will gain insights into creating online offerings that are academically sound, culturally relevant, and competitively positioned in an increasingly crowded digital education landscape.

• Bettyjo Bouchey, University of Vermont
• Tom Cavanaugh, University of Central Florida
• Luke Dowden, Alamo Community Colleges District
• Chris Foley, Indiana University

Moderator: Daria LaTorre, Duquesne University

From Competition to Collaboration: Inside the UT/ASU Partnership
Pavilion West | Tag: Partnerships
In March 2024, Arizona State University and The University of Tennessee, Knoxville entered into a formal collaboration, aimed at improving access to credit and non-credit online programs. Providing operational consulting, joint technology solution efforts, and a facilitated course exchange program, the partnership is built upon a foundation that asks, “what happens when universities collaborate rather than compete?” This session will be delivered as a moderated panel, featuring leaders from both universities as they discuss the origins of the partnership, the first year of the collaboration, and their respective visions of the future of their collaborative efforts.

• Casey Evans, Arizona State University
• Shay Scott, The University of Tennessee, Knoxville

Moderator: Shiraz Sultan, AAPC

Signing on the Dotted Line: What OPM Contracts Reveal … and Conceal
Atrium Ballroom | Tag: Compliance
OPM contracts dictate far more than just online program logistics. They shape financial commitments, academic control, and institutional flexibility. This session exposes hidden risks, key contract terms, and negotiated terms. This session intends to decode the fine print, safeguard institutional interests, and support informed decisions of campus leaders.

• Jeffrey Sun, University of Louisville

Moderator: Julie Uranis, UPCEA

Creating Change: Strategically Launching a University-Wide Online AI Portfolio
Broadway I | Tag: Credentials
The session will provide a detailed look at the key strategies employed by Purdue University to successfully navigate the complexities of creating new online graduate programming in a rapidly evolving field. Key areas of discussion will include: Creating a dynamic and responsive ecosystem of AI learning opportunities; leveraging micro-credentials, certificates, and executive training programs to enhance the value proposition of the OMSAI program; fostering strong industry partnerships that extend beyond traditional enrollment models; demonstrating the value of interdisciplinary collaboration in developing and delivering innovative online programs.

• Matthew Wagner, Purdue University
• Carrie Berger, Purdue University

Designing and Developing the Academy: Empowering Faculty SMEs and Elevating Development with CIELO
Broadway II | Tag: Faculty
This session focuses on empowering faculty members and enhancing their development through collaborative curriculum design. Participants will explore strategies to enable faculty contributions to non-credit course development and growth through the CIELO program. Key themes include adapting academic knowledge for diverse learners and integrating embedded learning outcomes (ELOs) into curriculum mapping. The session emphasizes building collaborative partnerships between faculty and non-credit program staff, as well as fostering cooperation between campuses and departments. Addressing faculty concerns such as workload, intellectual property, and curriculum revision amid university growth will be a priority. Participants will gain practical tools and strategies to foster mutually beneficial partnerships and successfully plan and revise curricula. By the end of the session, attendees will be equipped with methods to enhance both teaching and community engagement, ensuring a comprehensive approach to faculty empowerment and curriculum development.

• Robbie Jensen, Creighton University
• Liz Davie, Creighton University
• Allan Celik, Purdue University

Moderator: Julie Thalman, University of Cincinnati


Program Onboarding: Unlocking Opportunities for Growth and Impact
Broadway III | Tag: Programs
Discover a collaborative approach to onboarding new academic programs with the support of an academic innovation team and instructional designers. This session outlines strategies for aligning program goals with institutional priorities, designing engaging learning experiences, and fostering faculty readiness through professional development. Emphasizing cross-functional collaboration and iterative design, it provides actionable steps to streamline program onboarding while maintaining quality and innovation. Ideal for administrators, faculty, and support staff, this presentation equips attendees with a practical framework to ensure successful program launches and continuous improvement in higher education.

• Honor Parks, The University of North Texas Health Science Center at Fort Worth
• Adria Battaglia, The University of North Texas Health Science Center at Fort Worth

Moderator: Sydney Bassett, Auburn University

Scaling Programs for Workforce Impact: Lessons from Credit and Noncredit Approaches
Broadway IV | Tag: Credentials
As demand grows for workforce-relevant, flexible learning options, institutions are scaling short-form educational programs in different ways. This session brings together two institutional perspectives—Oregon State University and Gonzaga University—to explore how each has approached scaling through distinct models: credit-bearing microcredentials and workforce-aligned, noncredit programs. Now three years in, both institutions will share lessons on moving from concept to scale. Oregon State University will discuss transitioning microcredentials from pilot to permanent status, emphasizing institutional alignment, policy refinement, and data-driven decision-making. Gonzaga University’s Center for Lifelong Learning will highlight key strategies for launching a noncredit unit, focusing on leveraging internal and external partnerships. Together, these perspectives offer attendees a comparative look at how institutions can meet evolving learner and employer demands—whether through credit or noncredit offerings—while navigating internal systems, external partnerships, and institutional goals.

• Devin Miles, Oregon State University Ecampus
• Rachelle Strawther, Gonzaga University

Moderator: Theresa Gilliard-Cook, State University of NY at Oswego

Stop and Share Presentations 1
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Attendees are invited to stop in, mill about, and engage in these dynamic, demonstration-type conversations hosted by presenters ready to share ideas on a hot topic, best practice, or technological innovation.

Moderator: Annie Taylor, Penn State University

Integration of AI in Higher Education
The integration of AI in higher education is rapidly transforming teaching, learning, and administrative processes, offering significant benefits in terms of personalization, efficiency, and accessibility. Despite the numerous benefits, the use of AI in higher education raises important ethical and privacy concerns, including data security, algorithmic bias, and the potential for unequal access to technology.

• Martin Yousef, University Of La Verne

The Modern Learner: Creating an Engaging Enrollment Experience
This session will explore key findings from EducationDynamics’ latest report, which draws on insights from over 3,000 students currently pursuing or considering higher education. Attendees will gain valuable, data-driven insights into the preferences, motivations, and behaviors of Modern Learners. This presentation will focus on how institutions can adapt enrollment and marketing strategies to meet the needs of this career-focused audience. Higher education leaders will be equipped with actionable strategies to optimize marketing, outreach, and enrollment processes to better support these learners in making informed decisions about their education, while better attracting and retaining this demographic.

• Karina Kogan, EducationDynamics
• Leigh Saunders, University of Minnesota

Built-In Accessibility: Shifting from a Reactive to Proactive Model
Making content accessible to people with disabilities is much quicker and easier when starting from the beginning, but it’s not yet a habit that most people have. How then do we support instructors and staff in making this change? This presentation will discuss how we collaborated between departments to create an environment of learning, technology tools, and on-demand resources to help instructors and instructional designers across the institution make more accessible content.

• Caitlin Malone, Indiana University
• Carrie Hansel, Indiana University

Collaborative Instructional Design as Faculty Development
Changing workplace demands that higher education train students with different core competencies. Further changing student needs asks for different pedagogical approaches in terms of modality, course design, and tools. These changes require faculty development and adoption, which often face resistance or poor uptake. Collaborative instructional design can address the issue of faculty buy-in, where faculty from the same subject matter collectively develop course materials while adopting new pedagogical tools and methods. For effective implementation, faculty needs structured instructional design guidance with the tools and pedagogy to integrate new competencies and methods.

• Yoo Kyung Chang, New York University

From Insights to Impact: Leveraging Campus Data for Institutional Change
Discover innovative ways campus data can drive impactful teaching and learning improvements. This session highlights practical strategies for using tools like the Curie platform to design instructor-supportive learning modules, collect actionable insights, and enhance teaching practices. Presenters will share real-world perspectives on customizing educational tools to meet institutional needs and tie instructional improvements to measurable student outcomes. Join us to uncover how to leverage data effectively to foster a culture of evidence-based improvement and institutional growth.

• David Herring, University of Arizona
• Matt Gurney, Alchemy

Voice of the Online Learner 2025: A Toolbox for Increasing Student Engagement
This presentation reviews findings from the Risepoint 2025 Voice of the Online Learner Survey report, the 14th annual report surveying online students. While summarizing this audience’s preferences, we will focus on a need noted by respondents for “increased engagement with both student peers and instructors.” To better serve these learners (grad student focus) we will outline primary instructional activities, as well as popular tools for improving collaboration and communication. We will also discuss how instruction intersects with technology, such as AI and automated assessments. The audience will be able to share their challenges and successes in building course community.

• Tekoya Boykins, Risepoint
• Tim Wall, Northwest Missouri State University

Program Pathway: From Research and Grants to Development of Innovative Online and Hybrid
Oregon State University’s Professional and Continuing Education (PACE) department began a path to non-credit program development and credentialing through proper research and quality standard documentation. This session invites participants to discover the motivations behind PACE's significant programmatic shift and the detailed steps taken to realize their current successes. Join us to explore the strategic planning, collaborative efforts, and key achievements that mark PACE's contributions to the evolving landscape of credentialing in higher education.

• Patrick Kelley, Oregon State University Ecampus
• Meni Sarris, Spur Education Group

LMS Transition as a Reimagining of Courses
This session will explore adopting a new Learning Management System as a reimagining of how a course achieves its instructional goals. While an LMS transition often generates attention around the technical aspect of using the new LMS, this session will focus solely on what this type of transition means in terms of how courses are designed and delivered. This process of adopting a new LMS requires institutions to reimagine and reinterpret how they think about courses; drawing from LMS transitions at three different institutions, this session will focus on actionable guidance for leaders to support this type of reinterpretation.

• James Morris, University of Michigan

The "Why" in AI: Building an Online Course Series Addressing Industry Specific AI and Ethics
Baylor University Extended Learning will take you on a rapid-fire journey highlighting the development and launch of its groundbreaking asynchronous online course series, “Navigating the Future: AI & Ethics.” Learn how the series was built from market research to pro forma to learning design to launch. Participants will hear how faculty SMEs from multiple industries developed specialized content to take students on a deep dive into healthcare, law, and other areas regarding the consequences of misusing or misunderstanding AI. Baylor will share how the strength of internal collaboration across the university brought this popular non-credit series to life.

• Denise M. Evans, Baylor University

Engaging Remote Educators: Lessons from An Online University’s Annual Faculty Experience Survey
The University of Arizona Global Campus (UAGC) relies on remote Associate Faculty to deliver most of its courses. Monitoring their well-being and engagement is challenging due to their diverse commitments. For seven years, UAGC has conducted annual surveys to gather insights on faculty experience, including classroom experience, culture, benefits, compensation, training, diversity, equity, inclusion, and AI impact. Achieving a 42% response rate for 2023-2024, UAGC has used these insights to drive improvements in compensation, training, communication, and classroom experience. This session will discuss survey operationalization, key findings from January 2025, and strategic initiatives to enhance faculty experience.

• Cole McFarren, University of Arizona Global Campus

Enhancing Faculty Integration: The Role of Structured Onboarding, Peer Mentorship, and Belonging
This session explores innovative strategies to enhance faculty onboarding through structured programs that prioritize mentorship, belonging, and inclusivity. Learn how dual mentorship models, affinity group support, and hands-on learning can address both professional and personal needs, fostering integration and retention. Attendees will gain practical tools to design onboarding processes that build community, support diverse faculty, and promote long-term success. Ideal for faculty developers and institutional leaders, this session emphasizes actionable steps to create inclusive and engaging onboarding programs that empower new faculty and strengthen academic communities.

• Melissa Wells, State University of New York Empire State University

Distance Education Policy Update - What's New, What's Gone, What's Happening?
Atrium Ballroom | Tag: Policy
This session offers a comprehensive overview of the evolving landscape of distance education policy in the United States, spotlighting the latest developments and anticipations in federal regulation and legislation. Join us for an enlightening discussion on what's new in distance education policy, including regulatory changes, and legislative actions that impact the delivery and quality of online education. Our panel of experts will also provide insightful forecasts on what's on the horizon, examining potential policy shifts, emerging trends, and the implications for institutions, educators, and students engaged in distance learning. Whether you're directly involved in distance education or interested in the broader implications of policy changes on the educational landscape, this session will equip you with essential knowledge and perspectives to navigate the future of distance education in the US.

• Jordan DiMaggio, UPCEA
• Chris Murray, Thompson Coburn LLP
• Ricky LaFosse, University of Michigan

Moderator: Vickie Cook, University of Illinois, Springfield

Giving Credit to Non-Credit: Building a Professional, Continuing, and Non-Credit Portfolio in a Decentralized System
Pavilion East | Tag: Strategy
Universities are leaders in sharing their expertise and knowledge more broadly through non-credit opportunities like continuing education and professional training. However, for many research and regional institutions, the instructional focus has narrowed to opportunities in the degree space. While campus leaders talk about these opportunities, many struggle to produce tangible results. This session provides an overview of IU’s approach to professional and continuing education through their IU Expand platform and explores the pros and cons of this “grass-roots” approach to training. Attendees will be engaged through conversation and polling to understand its applicability to the broader higher education community.

• Chris J. Foley, Indiana University
• Erin Edwards, Indiana University
• Erik Scull, Indiana University
• Leah Mullins, Indiana University

Moderator: Carmin Chan, Northern Arizona University

High Impact Design for Online Courses: A Learner-Focused Design Model Purpose-Built for Online Modalities
Pavilion West | Tag: Award Winner
This workshop will dive into High-Impact Design for Online Courses (HIDOC) – a new design model that attends to the unique considerations and constraints of online education. HIDOC is a holistic, robust 8-step design process for online and hybrid courses that is perfect for faculty, SMEs, and IDs looking to create great online learning experiences. Participants will leave with a thorough understanding of the model, as well as hands-on practice utilizing the free companion design documents.

• Bethany Simunich, Quality Matters
• Andrea Gregg, Penn State University
• Penny Ralston-Berg, Penn State University World Campus

Moderator: Amy Heitzman, UPCEA

Join UPCEA’s Senior Director of Research and Consulting, Bruce Etter, for an enlightening presentation on UPCEA’s 2025 Benchmarking Online Enterprises Survey. This year’s survey further refines what an effective, sustainable online enterprise looks like right now and includes a special topic near and dear to everyone’s hearts: Artificial Intelligence in Online Education. This session will also highlight a new per capita benchmarking variable that makes the 2025 version of the survey even more valuable to online leaders! After the data is shared, select online leaders will share their thoughts on the research and what it means for institutions like yours.

• Presentation of the UPCEA Outstanding Service in Postsecondary Instructional Design Award
  
  

Designing Microcredentials that Matter by Aligning Industry Needs, Faculty Expertise, and Student Learning
Atrium Ballroom | Tag: Credentials
Developing effective microcredential programs requires incorporating industry expectations and faculty expertise into high-quality learning experiences. Two universities share their approaches to designing credentials that meet these goals. At the University of Arizona, two faculty members, a curriculum designer, and a student intern from UA’s College of Education collaborated with Nielsen IQ to create microcredentials that provide students with industry-relevant skills and complement academic coursework, which includes a virtual twinning experience to reinforce key learning outcomes. Penn State’s College of Engineering has developed four guiding principles to ensure their certified microcredentials respond to industry needs, utilize faculty expertise, incorporate the highest quality learning strategies, and continually improve through evaluation and iteration. Representatives from both universities will share insights about their development processes for microcredentials that meet industry expectations while supporting students.

• Melody Buckner, University of Arizona
• Jay Sampson, University of Arizona
• David Herring, University of Arizona
• Sarah Gomez, University of Arizona
• Andrea Gregg, Penn State University
• Meg Handley, Penn State University
• Christa Watschke, Penn State University

Moderator: Christopher Jack, StackRoute

Building a Centralized Center for Digital Excellence: Vision, Strategy, and Action
Pavilion East | Tag: Centralized
As online learning expands, institutions are investing in centralized centers for digital education to enhance quality, efficiency, and scalability. This session outlines a roadmap for creating a Center for Digital Excellence, focusing on readiness assessment, resource evaluation, and stakeholder alignment. Key insights include a market research framework for program selection, organizational charts for staffing, and phased timelines for roll-out. Presenters will share lessons learned, challenges encountered, and actionable recommendations. Attendees will leave with practical strategies and best practices to apply at their institutions, whether planning or actively reconfiguring online learning services.

• Rae Mancilla, University of Pittsburgh
• Anthony Delitto, University of Pittsburgh
• Natalie Baney, University of Pittsburgh
• Amy Morgan, University of Pittsburgh

Leadership in Turbulent Times: Building Resilience Through Adaptive Networks
Pavilion West | Tag: Leadership
When higher education's toughest challenges prove too complex for any leader to solve alone, the strategic intersection of adaptive leadership and intentional networking becomes the foundation for institutional transformation. You will learn how to distinguish technical from adaptive challenges while building cross-institutional relationships that support complex change. We'll examine how intentional network development creates resilience during uncertainty and provides diverse perspectives essential for leading in this environment. Participants will develop strategies for cultivating networks that regulate distress, amplify multiple voices, and distribute leadership. Leave with practical tools to build adaptive capacity through strategic connections within and beyond your institution.

• Susan Seal, Mississippi State University
• Cheryl Murphy, University of Arkansas

Moderator: Julie Thalman, University of Cincinnati

AI Chatbots and AI Voice Technology: Accessible Learning Tools and Solutions for the Modern University
Broadway I | Tag: AI
Explore the latest advancements in AI voice technology and chatbot development to create comprehensive solutions for universities looking to enhance accessibility and learning experiences. Attendees will see examples of AI chatbots designed to enhance learning experiences, such as guiding students through degree programs, and AI video solutions for WCAG 2 AA, including multi-lingual AI audio descriptions, captions, and voiceovers for online programs. Participants will leave with practical insights for designing and implementing AI-driven education and video accessibility tools to create inclusive, dynamic learning environments.

• Scott Griffin, Georgia Institute of Technology
• Asim Ali, Auburn University
• Christina Ganus, Auburn University
• Sydney Bassett, Auburn University
• Amanda Wilcox, Auburn University

Moderator: Daria LaTorre, Duquesne University

AI Enabled Transfer: A Win for Learners (and You)!
Broadway II | Tag: AI
Transfer remains one of the most frustrating experiences for learners and institutions. Using AI cutting edge research, learning how both tools and a network approach can lead to improved credit mobility.

• Karen Vignare, APLU
• Angi Chana, Equivalence Systems LLC

Moderator: Karen Vignare, APLU

Rebuilding Trust and Driving Growth: Strategic Storytelling in Online Education
Broadway III | Tag: Culture
This session explores how thematic storytelling, data-driven insights, and cross-functional collaboration can rebuild trust in higher education and drive enrollment growth. Using Georgia State University and CU Boulder campaigns as case studies, attendees will learn how storytelling can showcase accessibility, career relevance, and program outcomes. Participants will gain actionable strategies for measuring ROI, breaking down silos, and creating omnichannel marketing campaigns that engage prospective students through personalized journeys. By the end of the session, attendees will leave with practical tools to connect with students, demonstrate institutional value, and achieve measurable results.

• Nancy Byron, Georgia State University
• Ted Rockwell, University of Colorado Boulder

Informed Consent in Online Education Research, Evaluation, and Learning Analytics
Broadway IV | Tag: Analytics
Transparency, justice, and fairness are critical issues to address in online educational research, evaluation, and learning analytics for students in online education. A panel of researchers from three higher education intuitions will address the critical aspects of informed consent, addressing: 1) policies and frameworks for student-centered practices; 2) understanding the many different types of data collected via LMS; 3) participant perceptions of ethics and transparency of learning data; and 4) the capacity to provide informed consent in research utilizing AI. Panelists will share research findings and discuss strategies for promoting a culture of consent in online higher education.

• Amy Vecchione, Boise State University
• Rebecca Heiser, Athabasca University
• Naomi Aguiar, Oregon State University Ecampus

Moderator: Mary Ellen Dello Stritto, Oregon State University Ecampus

Roundtable Presentations 1
Parlors A-C
In this session, attendees will have the opportunity to engage with up to two different topics during small-group, 30-minute, table-based guided discussion around a specific and timely topic, question, or issue. Roundtables are designed to provide space and time to important but particularly nuanced topics which deserve attention, and presenters will promote the sharing of thoughts, solutions, and questions among their respective table’s attendees.

Moderator: Tina Parscal, Colorado Community College System

Holistic Student Support in a Digital World: Balancing Technology and Human Connection
As institutions increasingly leverage technology to expand access to support services, the need to maintain meaningful human connection becomes more critical than ever. This roundtable will explore strategies for delivering holistic student support in digital and hybrid environments, emphasizing the importance of balancing technological advancements with personalized care. The moderator and attendees will share insights on effective practices, challenges, and opportunities for enhancing student success while navigating the complexities of a digital-first world.

• Steve Ast, InsideTrack

Thriving in Transition: Change Management and Culture in Launching Online Programs
Discover how the University of Utah successfully navigated leadership transitions while launching online degree programs. This session explores strategies to align stakeholders, foster collaboration, and maintain momentum amid shifting directives. Highlighting real-life examples, attendees will learn to address resistance, balance competing priorities, and leverage change as an opportunity for innovation. Gain actionable insights to build adaptable frameworks, preserve institutional goals, and cultivate a culture of flexibility and collaboration. Whether facing leadership turnover or evolving priorities, this session offers practical tools to ensure online program success in a dynamic higher education environment.

• Annie Friedman, University of Utah

Building the Future of Learning Design: Partnerships, Personas, and Processes
Learn how Excelsior University and Ease Learning collaborated to build a robust learning design (LD) team and support the refresh of 500 online programs. This session will offer insights into using external partnerships for staffing and outsourcing, while also creating internal structures and processes to support long-term success. Walk away with practical strategies for aligning roles, identifying skill gaps, and fostering collaboration to meet institutional goals.

• Gina Limperis, Ease Learning
• Ben Saxon, Excelsior University

Cutting Through the Noise: Promoting Your Professional Development
Success in the digital world means cutting through the noise of the online professional development space. By leveraging existing resources, building intentional connections, and fostering an entrepreneurial spirit, COLOs can successfully cut through the noise and elevate their programs. In this presentation, Florida State University’s Institute for Trauma and Resilience Studies will share evidence-based strategies and examples from their own experience growing the ITRS Professional Development Portfolio. Participants will have the opportunity to connect with presenters and other attendees to share experiences and brainstorm new opportunities. Attendees will leave with practical strategies for growing and marketing their own programs.

• Mae Roth, Florida State University

Exploring the Critical Role of Networks and Social Capial in Online Student Success
Non-traditional learners, juggle work, family, and academics—a balancing act that becomes even trickier in the online learning space, where isolation and impostor syndrome can derail success. How can administrators create online environments that foster connection, inclusion, and resilience? Join Dr. Kim Siegenthaler and Dr. Patricia Milner as they share strategies to build online communities that empower students. From leveraging peer networks to equipping advisors and coaches as key connectors, this session offers actionable tools to break barriers, boost belonging, and drive success.

• Kim Siegenthaler, University of Hawaii
• Patty Milner, University of Arkansas

Intersection of AI-Voice Technology and Accessibility at North America Campuses
This roundtable will explore practical strategies for improving video accessibility in online learning environments, focusing on WCAG 2.1 Level AA guidelines. A leading tech startup, Recap Innovations, will showcase its platform that automatically generates transcripts, captions, subtitles, translations, synthetic voiceovers, and audio descriptions, all in multiple languages—streamlining accessibility and ensuring compliance with WCAG 2.1 AA guidelines. Participants will discuss video accessibility challenges in online programs, share experiences, and learn how to evaluate and integrate AI solutions alongside human oversight to ensure compliance. Attendees will leave with actionable insights and resources to enhance video accessibility in their own educational settings.

• Scott Griffin, Georgia Institute of Technology
• Robert Nay, Recap Innovations

The Strategic Mix: In-sourcing, Outsourcing, and Unbundled Services for Peak Performance in Marketing, Enrollment Management & Student Success
Universities are moving away from the one-size-fits-all OPM (Online Program Management) model toward a strategic blend of operational approaches. This shift combines in-sourcing to maintain control over core functions, outsourcing to access specialized expertise, and unbundled services for flexible scaling. Instead of fully outsourcing enrollment and student success operations, institutions now focus on data-driven decision-making to determine the ideal mix of these models. Insights from experts at NMU, St. Catherine's, and the University of Florida College of Journalism demonstrate how this approach helps universities optimize resources and ensure student success while maintaining their unique identity.

• Dean Gething, Carnegie
• Lauren Hundshamer, St. Catherine University
• Evan Kropp, University of Florida
• Brad Hamel, Northern Michigan University

Empowering Educators as AI Builders: A Case Study in Content Transformation
This session explores how Artificial Intelligence (AI) can empower higher education institutions to navigate challenges of evolving learner needs. Learn how to leverage AI to transform course content into engaging, personalized modules, streamline operations, and improve student outcomes. Discover how Arizona State University (ASU) partnered with LearningMate to revolutionize content development using AI-powered tools and a new Content Management System (CMS). Gain practical strategies for AI adoption and receive an exclusive roadmap for implementing AI across your institution.

• Joana Jebsen, LearningMate
• Stuart Rice, Arizona State University
• Andrew Ko, Kovexa

Bridging the Gap: Strategies to Unite Technology, Processes, and People for New Student Success
This presentation will explore strategies for identifying barriers to student success that arise prior to enrollment, focusing on enrollment mapping, navigator support, and new student engagement tools to empower students where they are. Attendees will learn how our institution approached streamlining disjointed processes, providing customized and targeted student support, and empowering new students to take ownership of their success. The session will offer insights into scalable and adaptable practices that can be implemented across various institutions to enhance online education outcomes.

• Marleigh Perez, Oregon State University Ecampus
• Kyle Whitehouse, Oregon State University Ecampus

Building Bridges: Designing an Engaging and Scalable Fully-Online High School Dual Enrollment Program
Fully-online dual enrollment programs offer a transformative pathway for high school students to earn college credits with flexibility and accessibility. This session explores the creation of a scalable, self-supporting program designed to expand opportunities through partnerships with public schools, charter schools, private schools, and homeschool families. Key topics include building a financially sustainable model, promoting equitable access, and implementing strategies for student success. Attendees will gain practical insights on leveraging technology, fostering K-12 collaborations, and designing student-centered support systems to ensure retention and achievement. Leave equipped with tools to launch or enhance a fully-online dual enrollment program in your region.

• Nico Rose, University of Florida
• Litza Echeverria Rubio, University of Florida

Many Chief Online Learning Officers (COLOs) are unicorns on their campus. They exist without institutional peers, and yet this unique role requires a great deal of internal and external collaboration reliant on well developed skills and competencies. Join us for a fireside chat with the co-editors of The Chief Online Learning Officers’ Guidebook (Routledge 2025) and UPCEA’s 2025 Schroeder Award Recipient. Our speakers will share perspectives on the ever-changing role of COLOs, key themes and messages from this very important new book, and insights into ‘what’s next’ for many online leaders and their institutions.  

• Presentation of the UPCEA Outstanding Service in Postsecondary Instructional Design Award

The Chief Online Learning Officers’ Guidebook: A Panel Session with the Co-Authors and Expert Contributors
Pavilion East | Tag: COLOs
Hear from the co-authors of The Chief Online Learning Officers’ Guidebook (Routledge 2025) and select expert contributors in a behind-the-scenes look into the book’s key themes and messages. The discussion will include musings on what didn’t make in into the book, as well as insights the co-authors gleaned from working with 50-plus of their distinguished COLO peers.

• Jocelyn Widmer, Los Alamos National Laboratory
• Thomas Cavanagh, University of Central Florida

Moderator: Justin Louder, Anthology

Smart Starts and Strategic Signals: Launching and Marketing Online Programs in a Shifting Consumer Landscape
Pavilion West | Tag: Marketing; COLO Credential
In today’s competitive and value-conscious education market, launching a new online program isn’t just about academic merit—it’s about aligning institutional capacity, market demand, and the evolving expectations of prospective students. This session explores how to make high-impact program launch decisions, across a range of institution types, and how to market those programs effectively. Panelists will share proven strategies for: Using data-informed tools, like Program Viability Analysis, Industry Insight Panels, and Financial Modeling to guide program selection and cross-campus alignment; Navigating institutional governance and securing leadership buy-in for sustainable portfolio growth; Understanding and responding to shifts in consumer mindset, including skepticism about ROI and the changing expectations of online learners; Structuring marketing efforts to maximize impact with limited resources. Whether you’re determining what to launch—or how to market what you’ve launched—this session will offer actionable insights for building online portfolios that are both mission-aligned and market-smart.

• Radhika Krishnadas, Louisiana State University
• Renee Renegar, Louisiana State University
• Stephanie Platteter, University of Minnesota
• Erica Crawford, Miami University
• Stacy Snow, Kennedy and Company

Moderator: Pam Wimbush, University of Indianapolis

Collaborate to Automate: Licensure Disclosure Compliance in Multi-System Schools
Broadway I | Tag: Compliance
Workshop attendees will consider an approach for institutions that offer licensure programs (those designed to lead to a regulated professional licensure or certification) to incrementally increase efficiencies in the individualized or “direct” disclosure process required by Federal regulation CFR §668.43(c). James Madison University will show how it has used a highly collaborative approach to incrementally automate tasks across multiple data systems while planning for a more fully automated process. Then workshop attendees will use a diagram template, guiding questions, a checklist, and small group discussion to consider how this approach could apply to their institutions and to plan next steps.

• Sarah Cheverton, James Madison University
• Sarah MacDonald, James Madison University
• David Yang, James Madison University

Moderator: Gregory Ketchem, SUNY Oswego

AI Is My Co-pilot: Using GenAI to Accelerate Online Course Development
Broadway II | Tag: AI
Generative AI tools like ChatGPT, Claude, and Notebook LLM are transforming online course development. This session introduces Fitzpatrick et al’s (2023) PREP-Edit framework (Prompt, Refine, Enhance, Personalize) to help leaders and practitioners create effective and ethical AI prompts that support online course development. Learn how to craft targeted prompts, refine AI outputs, and enhance courses through engagement with genAI. We’ll share real-world examples, practical strategies, and ready-to-use prompts that elevate your course design process while maintaining pedagogical integrity. Join us to discover how AI can streamline workflows, foster innovation, and serve a co-pilot in shaping the future of digital learning.

• Nicole Westrick, Morgan State University

Building a Competitive Online MBA Program Through Data-Driven Design and Stakeholder Engagement
Broadway III | Tag: Programs
Participants will learn how a top-tier business school leveraged strategic leadership, data management, innovative instructional design, and commitment to continuous improvement to establish a successful online Masters of Business Administration program. Presenters will discuss how stakeholders were engaged to design a program that bridges graduate education with industry needs, attracting diverse working professionals. Presenters will also share how rigorous alignment and curriculum mapping helped put the program at the forefront of measuring excellence in online higher education. Participants will be encouraged to discuss how this approach might be scaled or customized to adapt to the rapidly changing online learning landscape.

• Ashley Francis, Tulane University
• Leah Davis, iDesign
• Jessica Smith, iDesign

Moderator: Teresa Madden, University of Texas at Arlington

Power, Privacy, and Transparency: A Critical Discourse Analysis of Ethics and Communicating Learning Analytics
Broadway IV | Tag: Analytics
This study examines the complex nature of power regarding learner data privacy and the ethical implications of learning analytics. Through critical discourse analysis, we investigate how strategically ambiguous communication allows institutions to manage uncertainty and maintain control over data practices, potentially at the expense of transparency and ethical conduct. Findings reveal that administrative leader employ strategic ambiguity to navigate technological uncertainties, and data analysts echo ambiguity, while students demonstrate low awareness, limiting their ability to advocate for themselves. We recommend participatory approaches to learning analytics processes and governance frameworks that prioritize transparency, fairness, and accountability for individuals and groups.

• Rebecca Heiser, Athabasca University

Industry Insights Sessions
Atrium Ballroom
Get ready for a rapid-fire session of game changing ideas, fresh insights, and cutting edge solutions. Industry Insights brings together UPCEA’s top corporate partners for a fast-paced series of short, dynamic presentations designed to spark innovation and drive action. Each speaker will deliver a high-impact introduction to a key idea, challenge, solution, or must-know product shaping online and professional continuing education. No matter your role or institution, this session will fuel your knowledge and move your institution forward.

Social Media Strategies for Modern Learners: Tailoring Engagement Across Student Populations
Social media plays an important role in shaping the Modern Learner’s journey, but engagement varies across student populations. This session will explore insights from the 2025 Modern Learner report, highlighting how traditional, non-traditional, graduate, and online students use social media. Attendees will learn how to tailor their social media strategies to engage these groups effectively, focusing on preferred platforms, content types, and messaging. Practical strategies will be shared for leveraging social media to enhance recruitment and student engagement, ensuring institutions meet prospective students where they are with content that resonates and drives action.

• Karina Kogan, EducationDynamics

Empowering Faculty and Enhancing Learning: AI-Driven Course Design and Student Support with Anthology’s AI Design Assistant
As AI continues to shape the future of education, faculty and institutions seek solutions that enhance course development efficiency while ensuring ethical AI integration in teaching and learning. This session explores how Anthology’s AI Design Assistant is transforming faculty workflows, reducing course development time by 50%, and fostering student engagement through AI-powered conversations and tutoring. We’ll also highlight how AI-driven assessment tools support authentic learning measurement. Attendees will gain insights into real-world data on faculty adoption and student interaction, illustrating the impact of AI on instructional design and student success in a responsible, trustworthy framework.

• Justin Louder, Anthology

Global Education with Lifelong Learning: Expanding Access Through Online Non-Credit Content
Lifelong learning is an opportunity for universities to expand access to reach global learners. Join Noodle to hear about our innovative network model in collaboration with Indian universities to create an international learning community, increasing distribution for university partners and access for students. We’ll focus on our journey to establish international partnerships with thousands of Indian institutions to distribute innovative, market-relevant, personalized content and build a foundation for long-term growth. We will also provide best practices for North American universities seeking to expand globally.

• Regina Law, Noodle

Bridging the AI Readiness Gap in Higher Ed
Today's educators face multiple challenges as they grapple with AI, the pressure to deliver career ROI, and the need to evolve online learning in a hyper-competitive market.  Here's where AI can help: Aligning Higher Education and Workforce Needs: AI can address the education-to-employment divide, making skills development faster, more personalized, and more responsive and transparent to students; HE as Leader in AI: A first step is to empower educators to model responsible AI use to their students and ensure genuine learning. A second step is to  experiment with using AI to personalize learning; Evolving the learning model: many students are dissatisfied with online courses per new McKinsey research. Institutions can ensure engagement and differentiation using AI to facilitate multimodal content development and enhancement, and even to repurpose courses to shorter-burst learning.

• Joana Jebsen, LearningMate

Industry Insights: Smarter Strategies for Marketing Online Programs
Marketing online programs in today’s competitive landscape demands a smarter, more strategic approach. Institutions can move beyond traditional OPM partnerships, balance in-house and agency support, and implement data-driven strategies that drive enrollment. Backed by Carnegie’s deep expertise in digital marketing and student engagement, walk away with actionable insights to elevate your online program marketing to achieve real results.

• Adrian Marrullier, Carnegie

Stop and Share Presentations 2
Parlors A-C
Attendees are invited to stop in, mill about, and engage in these dynamic, demonstration-type conversations hosted by presenters ready to share ideas on a hot topic, best practice, or technological innovation.

Moderator: Asim Ali, Auburn University

Optimizing Student Success: Effective Preparatory Methods for Online Graduate Program
This session explores the impact of different preparatory methods on student success in a large-scale online graduate computer science program. We focus on using predictive analytics to examine students’ various preparatory methods and its effectiveness on their learning outcomes across diverse demographic and technical backgrounds. Our research aims to identify the most beneficial preparation types for students, particularly those without strong technical foundations, using advanced machine learning techniques.

• Alex Duncan, Georgia Institute of Technology
• Jeonghyun Lee, Georgia Institute of Technology
• Gayane Grigoryan, Georgia Institute of Technology
• Meryem Yilmaz Soylu, Georgia Institute of Technology

From Stackables to Pathways
Stackable programs and micro-credentials are revolutionizing higher education by enhancing flexibility, accessibility, and workforce alignment. These innovative models empower students to tailor their educational pathways, acquire industry-relevant skills incrementally, and seamlessly transition between learning and professional advancement. Micro-credentials offer focused, cost-effective certifications that demonstrate proficiency in specific areas and can be stacked toward advanced degrees. At LaFetra College of Education, our stackable programs lead to master’s and doctorate degrees, fostering adaptability for diverse learners and employers. By prioritizing inclusivity and responsiveness, these approaches prepare students to thrive in an evolving labor market while supporting lifelong learning and career growth.

• Martin Yousef, University Of La Verne

Digital Accessibility Foundations: Or How to Create Content for Everyone
Last year, we investigated common accessibility issues at the University of North Texas. We discovered challenges related to electronic document accessibility and the impact of basic accessibility training on faculty. To address this need and offer learning opportunities to other professionals, we introduced an online digital accessibility microcredential. This program equips diverse professionals, including marketers, UX designers, and educators, with essential knowledge and practical skills for creating inclusive digital content. Learners explore legal frameworks, international standards, and disability etiquette while engaging in hands-on applications. Continuous improvement, guided by learner feedback, ensures the course remains impactful. The microcredential is available for internal and external audiences.

• Tania Heap, University of North Texas

Transforming Education for Adult Learners: Meeting SCND Student Needs
This session explores strategies for supporting SCND students—an underserved population of over 40 million learners. By addressing their unique needs and treating them as a distinct market segment, institutions can create equitable experiences that significantly enhance retention and graduation rates. Participants will learn how to evaluate adult students' academic and social-emotional readiness, provide targeted enrollment support, and design personalized interventions during their educational journey. The session will also emphasize the importance of well designed online programs and virtual support systems in accommodating adult learners’ diverse schedules and responsibilities. Attendees will leave with practical steps to better serve this critical student demographic.

• Caleb Simmons, University of Arizona
• JT Allen, myFootpath

There and Back Again: A Quest for Accessible Library Resources
Leveraging existing resources has become a major focus of universities looking to cut costs and streamline offerings for both faculty and students. To address two issues at once, we looked to the Indiana University library system for ways to both promote their vast repositories and reduce remediation efforts for inaccessible PDFs. In this talk, we will describe the challenges we encountered, our project management strategy, and our takeaways from the process – a job aid, lessons learned, and our hopes for a more accessible future.

• Carrie Hansel, Indiana University

The Quality Assurance Implementation Landscape (QuAIL): A Strategic Systems Approach for Online Planning and Scaling
Grounded in research on developing, staffing, and scaling quality online learning at U.S. higher ed institutions, this session will discuss a new emerging model: the Quality Assurance Implementation Landscape (QuAIL). Taking a systems approach, the QuAIL examines the interrelationships between the people, processes, policies, and more that support institutional efforts to deliver quality online courses and programs. Participants can use the QuAIL to both plan for online growth and identify potential gaps toward meeting that goal.

• Bethany Simunich, Quality Matters

Building an Internal OPM for Online Enrollment and Student Success
During this session, we’ll share lessons learned and practical advice for building internal centralized capacity to provide online enrollment and student support services. We’ll explore how to build and structure a team to support online undergraduate and graduate students, how to balance the use of automated and manual outreach to engage students, and pain points and recommendations for building a foundation of collaboration with campus partners. This session will provide a blueprint for others and encourage participants to contribute from their experiences of internally managing online enrollment and student success.

• Ginny Valentin, The University of Tennessee, Knoxville
• Jonathan Schramm, The University of Tennessee, Knoxville

The Value of SARA: Cost Savings and Compliance
Teaching students across state lines can be complex, costly and difficult to understand. Join us to learn about how State Authorization Reciprocity Agreements (SARA) provides cost savings, streamlines state authorization processes, offers tools and resources to lead and manage change in an environment that is constantly changing and evolving.

• Emilie Crawford, NC-SARA

Reengaging a “Mostly” Remote Workforce
We live in a work world where working remotely or in a hybrid format is now commonplace, which has brought us great benefits and also ongoing challenges. Keeping faculty and staff engaged with both their work and each other is a key challenge we face! This presentation will share the work our learning design organization has done to re-engage our team and build better team cohesiveness and collaboration through a recent “Community Day” retreat. We will take participants through the day’s activities and share the resources created to support our ongoing efforts to ensure our team works together effectively.

• Annie Taylor, Penn State University
• Stevie Rocco, Penn State University

Strategic Benefits of Online Course Development as Faculty Professional Learning
Explore how Middlebury leverages the course development process to enhance faculty digital literacy and institutional growth. Learn how their approach pairs faculty with instructional designers for intensive 4-month collaborations, empowering faculty to maintain and iterate their online courses independently. This model not only ensures course quality but serves as professional learning, building faculty expertise in digital pedagogy and learning technologies. Discover how this strategy scales online learning efforts, strengthens faculty relationships, and positively impacts both online and on-ground programs. Join us to discuss the benefits and challenges of building faculty digital literacy through course development.

• Sarah Lohnes Watulak, Middlebury Institute of International Studies at Monterey

Building and Sustaining Online Success: Financial Models and Real-World Strategies
Atrium Ballroom | Tag: Financial; COLO Credential
This interactive session blends theory and practice to equip participants with the skills to build effective financial models and learn from a successful real-world case studies. Participants will first engage in a guided workshop to identify funding streams, outflows, incentives and models relevant to their institutions using the frameworks developed at Texas A&M and The University of Texas at El Paso.   Then, Oregon State University will present their innovative budget model, discussing its impact on online program growth and sharing strategies for advocating for online growth incentives within evolving university budget frameworks. Participants will conclude with a collaborative discussion to share their own insights and develop actionable plans for their institutions.

• Sunay Palsole, Texas A&M University
• Beth Brunk, University of Texas at El Paso
• Jessica DuPont, Oregon State University Ecampus

Moderator: Jamal Gay, Noodle

Data-Informed Innovation: Transforming Education with Analytics & Adaptive Learning
Pavilion East | Tag: Analytics
In an era where data drives educational transformation, this session explores how adaptive learning and learning analytics together can fuel student success. We'll kick off with insights from Indiana University on using the Unizin Data Platform (UDP) to create impactful visualizations that drive student success. Then, dive into a lively panel discussion where online learning leaders will discuss how personalized learning pathways and data visualization tools are being used to address key challenges like student engagement, equity, and instructional effectiveness.The session will highlight how adaptive learning platforms and data-informed strategies can personalize instruction, identify at-risk students, and improve course and program design.Attendees will hear practical case studies and real-world examples of implementation, impact measurement, and overcoming common adoption barriers. Through this session, educators and administrators will gain actionable takeaways on how to harness adaptive learning and analytics to make informed decisions that enhance teaching, learning, and student outcomes at scale.

• Carrie Hansel, Ed.D., Indiana University
• Jason Smith, Anthology
• Sherry Olsen, Keiser University
• Niki Whiteside, San Jacinto College
• Julia Spears, Marshall University
• Joshua Quick, Indiana University

Maximizing Workforce Impact and Revenue Through Strategic Online Program Development
Pavilion West | Tag: Programs
Discover proven strategies for selecting the right online educational programs that meet workforce needs and drive revenue growth. Join the University of Tennessee - Chattanooga as they share their successful program development approach, including market research, employer relationships, financial assistance, career services, cost-benefit analysis, and enrollment strategies. Learn from their highly successful medical coding program in partnership with AAPC, featuring unique program design elements, interactive features, industry certifications, and ease of implementation. Gain practical tips for driving community impact and financial sustainability. Leave with actionable insights for your own program development efforts and explore AAPC's healthcare career-path program.

• William Watson, University of Tennessee at Chattanooga
• Leonta Williams, AAPC

Moderator: Shiraz Sultan, AAPC

Faculty Perceptions of uHoo Learning Analytics on Teaching Practices
Broadway I | Tag: Analytics
After a year of use, KSU’s uHoo Analytics continues to attract more faculty adopters. A survey of these users revealed that faculty engagement with uHoo led to changes in teaching behaviors that aimed to improve student outcomes. Researchers found that faculty appreciated the actionable insights, particularly from alerts and assessment dashboards, which influenced their communication, feedback, and student interaction. However, barriers such as LMS setup and the need for ongoing training were noted. Recommendations for implementing similar systems will be shared.

• Anissa Vega, Kennesaw State University

Moderator: Stevie Rocco, Pennsylvania State University

Leveraging Coursera to Upskill Mission-Focused Staff at Los Alamos National Laboratory
Broadway II | Tag: Credentials
Hear from the architect of the Coursera AI upskilling pilot at Los Alamos National Laboratory and key Coursera for Government leadership on real-time outcomes of the pilot; as well as scalable lessons learned that universities, government employers, and learners alike may apply as this model has the potential to scale and meet emerging AI needs in large-scale, mission-focused government organizations.

• Jocelyn Widmer, Los Alamos National Laboratory
• Ben Anderson, Los Alamos National Laboratory
• Aaron Hunter, Los Alamos National Laboratory

Moderator: Ginny Valentin, The University of Tennessee, Knoxville

Responsible Access: A Strategy for Determining Internationally Located Student Eligibility for Online Programs
Broadway III | Tag: Compliance
Online programs play a key role in an institution's internationalization strategy and introduce a complex web of regulatory and compliance issues. Learn key questions to ask, campus partners to leverage, and research resources institutions can use to establish a scalable strategy to inform decisions related to the admission and enrollment of internationally located students in both credit and non-credit programs. Presenters will share practical insights for determining eligibility, tracking students, monitoring tax registration thresholds, and maintaining student disclosures that support online units in leveraging their existing distance education compliance roles to help increase access to programs in emerging markets.

• Patty Milner, University of Arkansas

Moderator: Marleigh Perez, Oregon State University

Scaling Course Revisions: A Holistic Approach to Redefining Learning Experiences
Broadway IV | Tag: ID Leadership
Discover LSU Online & Continuing Education's innovative approach to streamlining course revisions across a system of institutions and programs. This session, tailored for educators, designers, and administrators, will provide an overview of the revision process, covering topics like prioritization, goal-setting, and setting revision tiers, and concludes with audience engagement and an interactive activity.

• Hala Esmail, Louisiana State University
• Radhika Krishnadas, Louisiana State University

Roundtable Presentations 2
Parlors A-C
In this session, attendees will have the opportunity to engage with up to two different topics during small-group, 30-minute, table-based guided discussion around a specific and timely topic, question, or issue. Roundtables are designed to provide space and time to important but particularly nuanced topics which deserve attention, and presenters will promote the sharing of thoughts, solutions, and questions among their respective table’s attendees.

Moderator: Frederick Wehrle, UCLA Extension

Change Management and Adult Re-entry
This session will explore an approach to change management for campuses seeking to expand access through adult re-entry programs. OPE units have long been considered the units on campus that excel in adult re-entry programs. However, adult re-entry is changing just as other demographic challenges impact higher education. This session will address some of the challenges we will face in the next 3-5 years and change management techniques that we can use to build on our previous success for the future.

• Vickie Cook, University of Illinois, Springfield

Motivation, Meta-Analysis and Next Steps to Support Online Learners: Informing the Research Literature From a Practitioner Perspective
In face-to-face courses, there is a strong relationship between college students’ motivation and academic performance. Within online and blended learning, however, reviews have been subject or construct specific. In this session, the presenters will share both methods and results from their recently published comprehensive meta-analysis of the relationship between student motivation and learning performance measures in both online and blended learning environments. With attendee engagement, we will discuss how this relates to existing decision-making and policies, plausible explanations between differences in online and blended learning, and recommend next steps for the research community.

• Andrew Walker, Utah State University
• Naomi Aguiar, Oregon State University Ecampus

The Birth of an ID Model: Creating the Collaborative Active Learning Instructional Design (CAL-ID) Model
The Collaborative Active Learning Instructional Design (CAL-ID) Model is to be used by instructional designers during a course design and development process while working with a subject-matter expert. The goal of this model is to promote the use of active learning techniques and strategies in online courses through the use of reflection and discussion. This model was formed through an action research study that occurred in Spring 2022. Qualitative data collected consisted of instructional design reflections presented on the Be an Instructional Design Podcast. These reflections helped ground this model into three separate pillars: collaboration, an active learning course planning map, and reflection. In this presentation, I will discuss the research study that occurred and present the research methodology used in the creation of this model. I will also present the three pillars of the model and how these work together to create a unique design and development process focused on active learning.

• Blair Stamper, University of North Carolina at Charlotte

Improving Learner and Staff Experiences: Using Canvas’ Mastery Paths to Streamline Certificate Processes
Using the LMS system as the central location for online/ distance learning courses requires an efficient and user-friendly system for the user and the personnel charged with managing reporting and registration. The use of Mastery paths to streamline the administrative process can benefit administrators charged with exam verification and the timely issuance of credentials. Other higher education personnel could leverage this method to manage registration (using the Canvas Storefront) and certificates to improve operational efficiency and user satisfaction.

• Alicia Harkless, Auburn University

Intersection of AI-Voice Technology and Accessibility at North America Campuses
This roundtable will explore practical strategies for improving video accessibility in online learning environments, focusing on WCAG 2.1 Level AA guidelines. A leading tech startup, Recap Innovations, will showcase its platform that automatically generates transcripts, captions, subtitles, translations, synthetic voiceovers, and audio descriptions, all in multiple languages—streamlining accessibility and ensuring compliance with WCAG 2.1 AA guidelines. Participants will discuss video accessibility challenges in online programs, share experiences, and learn how to evaluate and integrate AI solutions alongside human oversight to ensure compliance. Attendees will leave with actionable insights and resources to enhance video accessibility in their own educational settings.

• Scott Griffin, Georgia Institute of Technology
• Robert Nay, Recap Innovations

Transformative Online Learning and On-Campus Students
This panel brings together diverse institutional perspectives to explore the under examined role of online learning for on-campus students. Panelists will address the opportunities, challenges, and persistent misconceptions surrounding online education, particularly the view of it as a "lesser" pedagogy. Grounded in post-pandemic trends and enrollment data, the session seeks to bridge the divide between online and face-to-face learning discourses. Through candid discussion, panelists will highlight how online learning can complement residential education, offering new pathways to flexibility, engagement, and inclusivity, while navigating the complexities of institutional culture and student expectations.

• Lisa Anderson, University of Illinois at Urbana-Champaign

Getting to Know the Needs of Corporate Learners
The corporate demand for upskilling and reskilling has never been stronger. Higher education has the offerings needed to provide the lifetime learning employees are craving. How can institutions make that learning experience ideal for full-time employed, adult students? Hint: there are a lot of tips we can borrow from our friends in online learning to reduce student barriers. Discover these tips and more as we dive into what employed learners are looking for in their corporate learning experiences.

• Brian Cook, SkillsWave
• Reagan Forlenzo, University of Massachusetts Global

Collaboration, Motivation, Inspiration: Fueling Success Through Meaningful Engagement
You are invited to our interactive game show, where you can test your knowledge, engage with peers, and win exciting prizes while gaining actionable strategies to improve the online student experience. Learn how teaching and social presence foster motivation, build community, and drive success in higher education. Please join us to reimagine engagement and success through academic coaching!

• Jacquelyn Cato, Instructional Connections, LLC
• Harriet Watkins, The University of Texas Rio Grande Valley
• Dan Keast, The University of Texas Permian Basin

Learning Design Projects: Building Faculty Innovation in Online Spaces
In this session, we will provide opportunities for administrators invested in digital learning, instructional designers, and faculty innovators to reflect on considerations for designing programs that allow faculty to innovate and creating opportunities to position faculty as digital leaders. We will showcase our collaborative Learning Design Projects model that can be replicated and scaled across institutional contexts.

• Georgia Van Tyne, California State University, Channel Islands
• Stacey Beauregard, California State University, Channel Islands

Unleashing Course Author Potential
This highly interactive workshop provides a space for instructional designers and leaders to share their experiences, challenges, and best practices in fostering instructor commitment to high quality course authorship. We understand that course authors face many competing priorities and have firmly ingrained course authorship methods that can be obstacles to efforts by instructional designers to support them in creating the optimal online learning experiences for students. In this workshop, we will dive into our collective wisdom and leave with practical strategies that are both simple and innovative.

• Brandon Cohen, San Diego State University

Beyond the Dashboard: How Leaders Can Turn Insights into Impact
In today’s rapidly evolving online education landscape, data isn’t just for analysts—it’s a powerful tool for driving institutional innovation and student success. This expert panel will explore how leaders can build a data culture that goes beyond collection to real, actionable insights. Drawing on key findings from the 2025 NASEM commissioned paper on academic innovation, the facilitators of the round table will engage participants in a discussion on democratizing data usage across leadership, faculty, and staff—ensuring that institutions make informed, equitable, and high-impact decisions for the future of online learning.

• Angela Gunder, University of Arizona
• Meilssa Vito, University of Texas San Antonio

Clicks, Codes, and Consequences: Understanding Student Conduct and the Law in Online Classes
Broadway IV | Tag: Learners
This engaging, interactive session offers practical strategies for addressing student misconduct in online learning environments while maintaining compliance with legal standards. It presents common challenges such as academic dishonesty, cyberbullying, and inappropriate online behavior, connecting them to key legal frameworks, including FERPA, Title IX, and due process requirements. In addition, it will introduce academic reviews, address disability law, and integrate applications about AI law. Be prepared for case study discussions, role-playing exercises, and collaborative problem-solving scenarios.

• Jeffrey Sun, University of Louisville

Moderator: Randall Fullington, University of Colorado Boulder

Same Strategy, Different Tactics: How Do Learning Analytic Dashboards Differ Based on the Target Audience?
Pavilion East | Tag: Portfolio
Explore how learner analytics dashboards can support student success by providing actionable insights to students, instructors and advisors. This session will showcase systems developed by U-M, UCF and UNLV, highlighting features like online behavioral patterns associated with desirable academic outcomes, real-time course performance data for advisors, and student engagement metrics for instructors. Through interactive discussions and activities, participants will critique existing designs, provide feedback, and articulate the types of data they find most valuable. Attendees will leave with practical strategies to leverage analytics for identifying at-risk students, tailoring interventions, and fostering equitable, supportive learning environments.

• Thomas Cavanagh, University of Central Florida
• Jonathan Hilpert, University of Nevada, Las Vegas
• Jennifer Love, University of Michigan

Moderator: Elizabeth Barrie, University of Nevada

Innovating Together: Credentialing as a Model for Inclusive and Sustainable Change
Pavilion West | Tag: Credentials
Navigating change in higher education requires more than technical knowledge or top-down approaches. Successful innovation depends on relational and inclusive leadership that engages diverse stakeholders and builds trust across institutional boundaries. This session explores practical strategies for leading change using relational models, emphasizing the importance of inclusivity to ensure all voices—faculty, staff, students, and partners—are valued. Through scenario-based activities and collaborative planning, participants will learn to overcome resistance, build coalitions, and align initiatives with institutional missions. Attendees will leave equipped with tools to foster trust and collaboration for sustainable, scalable change initiatives.

• Trevor Cox, University of Central Oklahoma

As Told by an Instructional Designer: From Brewing Labs to City Maps, Harnessing Immersive Tools for Course Design
Broadway I | Tag: ID Leadership
Roll up your sleeves and take part in this collaborative workshop! It showcases how immersive technologies like virtual labs and interactive maps transform learning, making it engaging and accessible for diverse audiences, including veterans and deployed service members. Using examples from Brewing Sciences and City Planning, participants will explore creative instructional design processes, strategies for adapting content to varied needs, and lessons learned from deploying these tools. Through collaboration and hands-on interaction, attendees will uncover the potential of technology-enhanced learning to break barriers, promote real-world connections, and create transformative educational experiences. Walk away with actionable ideas to harness immersive tools for today’s dynamic and diverse learners.

• Megan Slatton, Auburn University
• Clark Danderson, Auburn University
• Rebecca Retzlaff, Auburn University

Breaking Barriers: Applying Universal Design to Foster Equity in Online Learning
Broadway II | Tag: Accessibility
Universal Design (UD) provides a powerful framework for addressing overlooked barriers in online learning and continuing education, particularly for underserved populations in higher education. This session examines how these barriers negatively impact long-term employment and economic outcomes, particularly for disabled learners. Participants will use personas to simulate how barriers are experienced, gaining valuable insights into the systemic challenges faced by these learners. Through practical examples and strategies, attendees will explore how UD can create accessible, inclusive, and equitable educational environments that benefit all learners while addressing inequities in higher education.

• Dena Novak, Rutgers, the State University of New Jersey

Moderator: Steve Ast, InsideTrack

Digital Accessibility: Get Ready for Updates to Title II of the Americans with Disabilities Act
Broadway III | Tag: Accessiblity
We will open by defining digital accessibility and explaining why it is necessary, including simulations of how disabled users interact with technology. Then, we will guide participants through prioritizing and planning to address accessibility barriers in course materials.

• Laura Foley, University of Missouri-Columbia
• Manon Allard-Kropp, University of Missouri-Columbia
• Angela Knoerr, University of Missouri-Columbia

Moderator: Cole McFarren, University of Arizona Global Campus

Using AI to Launch Your Next Microcredential
Atrium Ballroom | Tag: AI
Ray and Lee will bring their experience with AI to demonstrate how a school can use AI to develop a draft of a launch plan for a Microcredential. After a short demonstration of how each of the three AI platforms works, participants will work at their table to build a Microcredential Launch Plan for one of the schools at their table. All participants will get the launch plan output examples from all the tables following the session.

• Lee Maxey, MindMax
• Ray Schroeder, UPCEA

Moderator: Anissa Vega, Kennesaw State University

Building a Financially Sustainable Lifelong Learning Enterprise: Identifying and Interweaving Complex Revenue Streams
Atrium Ballroom | Tag: Financial
This session invites COLOs and academic leaders to reimagine financial sustainability in professional and continuing education. Beyond traditional tuition or enrollment revenues, discover diverse funding sources such as state appropriations, workforce commissions, community partnerships, corporate collaborations, military benefits, grants, institutional advancement, alumni giving, and pipeline program ROI. Providing a case study from one Health Science Center in Texas, participants will explore strategies that scaled enrollments from zero to 40,000+ annually, with some non-credit certifications exceeding degree program enrollments. Learn practical models and actionable insights to build a financially robust, high-impact lifelong learning enterprise that thrives in today’s competitive education landscape.

• John McKenzie, The University of North Texas Health Science Center at Fort Worth

Moderator: Jessica DuPont, Oregon State University

Navigating Dynamics with Position and Organizational Structure Changes
Broadway I | Tag: Leadership
Promotion? Reorg'd out of a senior role? Job change? Bait and switch on your new job description? Each requires a change in mind set and interaction. Promotions and job changes are usually viewed as positive steps on a career path, but the reality might not quite live up to expectations. Reorgs and bait and switch situations can be painful and confusing and require a decision about whether to stay or go. Join the panel of online education leaders with lived experience in these situations to hear how they navigated changes in their roles. The audience will be invited to engage in Q&A with panelists. Possibility of doing short, small group breakouts interspersed with panelist perspectives

• Kim Siegenthaler, University of Hawaii

Moderator: Melody Buckner, University of Arizona

Beyond the Org Chart: Sustaining Impact Across Marketing and Enrollment Services
Broadway II | Tag: Marketing; COLO Credential
Learn how Oregon State University Ecampus built and evolved its digital-first marketing and enrollment services collaboration. Explore promising practices that span unified structures and cross-unit partnerships. Leave with actionable ideas to align teams, break silos, and support enrollment success.

• Ali Duerfeldt, Oregon State University Ecampus
• Kat Ambrose, Oregon State University Ecampus

Moderator: Christine Levinson, OES

Designing Courses In Which Students Use AI to Create Their Own Content
Broadway III | Tag: AI
While the use of Generative Artificial Intelligence (GenAI) to accelerate course content generation is fairly new, it is already becoming outdated. In this workshop, we share a trailblazing new approach to Online Course Development which brings together GenAI for the design of a course framework, Learn About for the generation of course modules, and traditional discussions and labs for social and applied learning. We will share our experiments, lead the audience through the development of their own online course using GenAI and Learn About, and engage in discussion about the consequences on Online Course Development and Instructional Design.

• Frederick T. Wehrle, University of California Los Angeles

Scaling Success and Belonging: Digital Strategies to Address Persistence in Online Learning
Broadway IV | Tag: Students
As persistence challenges continue to impact underserved students in online education—particularly in large-scale community college systems—this session brings together expert insights from institutional leaders and researchers. In this session, online learning leaders and researchers will share how digital communities, data-driven strategies, and systemic innovations can improve outcomes for first-generation, military-affiliated, rural, and other learners. Attendees will discover scalable approaches to: Build social capital and a sense of belonging through online communities; Leverage tools like online success coaching, retention software, and AI-enabled support systems to proactively support at-risk students; Coordinate centralized and localized efforts to foster student success across large systems; Improve persistence through strategic enrollment management and accessible academic resources. The session includes interactive elements to gather audience input and will close with a collaborative Q&A. Participants will leave with actionable strategies to enhance student support, and create inclusive, high-impact online learning environments at scale.

• Luke Dowden, Alamo Community Colleges District
• Tina Parscal, Colorado Community College System
• Dr. Patrick Wilson, New Mexico Highlands University
• Katy Kappler, InScribe

Moderator: Mary Ellen Dello Stritto, Oregon State University Ecampus

The National AI Institute for Adult Learning and Online Education (AI-ALOE) is a research institute funded by the National Science Foundation (NSF) and Accenture through NSF. Led by the Georgia Institute of Technology, AI-ALOE has developed an AI-based transformative model for online adult learning. This model simultaneously uses AI for transforming online adult learning and online adult education to transform AI. These innovative transformations are not “just doing things better” but “doing better things” in effectiveness, efficiency, access, scale, and personalization. Join the AI-ALOE team and UPCEA Senior Fellow, Ray Schroeder, for an enlightening presentation on AI-ALOE’s work on AI theories and techniques for enhancing the quality of adult online education. Their use-inspired fundamental research into AI is grounded in theories of human cognition and learning, supported by evidence from large-scale data, evaluated on a large variety of testbeds, and derived from the scientific process of learning engineering.