2022 Annual Conference REACH |
May 3 | 12:00 PM ET
What does the post-pandemic workplace look like? As leaders, how do we position our organizations for success in this new landscape? How does what we practice influence our capacity to recruit and retain top talent? What is the path forward for professional, continuing, and online (PCO) leaders? Similarly, how are we addressing the “great disengagement” in Higher Ed?
Lisa Templeton, Associate Provost for Extended Campus
Ray Schroeder, Senior Fellow
Moderator:
Bob Hansen, CEODr. Robert J. Hansen was named Chief Executive Officer of the University Professional & Continuing Education Association in 2010. Under Hansen’s leadership, UPCEA has strengthened its reputation as the world’s leading association for professional continuing education while bringing a new focus on the association’s unique role in online leadership and management. In the past decade, Hansen has launched the industry leading Summit for Online Leadership and Administration, the Council for Chief Online Learning Officers (C-COLO), and a respected quality framework, the UPCEA Hallmarks of Excellence in Online Leadership. More recently, UPCEA developed companion frameworks, the Hallmarks of Excellence in Professional and Continuing Education and the Hallmarks of Excellence in Credential Innovation. With the three Hallmarks, UPCEA now provides a comprehensive set of standards that reflect the ambitions, potential, and importance of units that serve adult learners.
Hansen previously served as Associate Provost for University Outreach at the University of Southern Maine, a regional public university located in Portland, Maine. Prior to that position, he spent six years at Saint Xavier University of Chicago, first as Assistant to the President & Secretary of the Corporation and then as founding Executive Director of Orland Park Campus & Off-Campus Programs. Hansen also previously served as Assistant to the Governor for Education in the administration of former Illinois governor, Jim Edgar. Hansen earned a B.S. in Psychology from the University of Illinois, an M.A. in English Language and Literature from the University of Michigan, and a Ph.D. in English from the University of Notre Dame.
May 4 | 12:00 PM ET
Some experts are saying the pandemic could last years, while others are preparing for an endemic… a time where we can re-establish what normal operations might be. Higher education needs to operate in both realms and needs to ensure that all elements of its supply chain are strong. As we have seen in the news and experienced in real time, our supply chains are fragile primarily because of complexity, but also not being able to anticipate consumer demand deep into the future. The same holds for higher education. Our supply chain has been developed for traditional learners seeking traditional credentials. The consumer and the distributors down the chain may be asking for something different. Our role in the supply chain is to develop programs, products and services that the student of the future is attracted to, desires and is willing to compensate us for. The UPCEA Center for Research and Strategy, through member research, looks at various parts of the PCO supply chain to help maintain strong links, replace broken ones, shorten some and oil the rusty ones.
Jim Fong is the founding director of UPCEA’s Center for Research and Strategy. In his role, Jim has analyzed demographic, occupational, technological and societal trends and data to help the higher education community better serve the adult and corporate learner. As the Center’s director, he works closely with dozens of colleges and universities annually in new program development initiatives, enrollment management and marketing process analyses and the review of online and continuing education portfolios.
Prior to joining UPCEA, Jim worked as a higher education strategic marketing and CRM consultant and researcher for two firms and prior to that was the Director of Marketing, Research and Planning for Penn State Outreach. At Penn State Outreach, he was responsible for strategic marketing, marketing management, research, creative and database teams. Jim played a major role in the early launch of Penn State’s World Campus by assessing new program needs and the development of marketing strategies and systems.
Jim holds an M.B.A., an M.S. in Applied Statistics and a B.S. in Mathematics, all from The University of Vermont. In 2004, UPCEA awarded him the Adelle Robertson Award as its Continuing Professional Educator for the year. That year, he also received the Mid-Atlantic Region’s Distinguished Service Award.
Charles Iacovou, Inaugural Dean, School of Professional Studies