Business & Operations Track

The New Startups: Continuing Education Units and Online Colleges
Level: Strategic | Tag: Emerging Leaders
Location: Aspen
In this session, three seasoned professionals will share their experiences in standing up new units that could be called a "startup business" within their universities. They will share challenges and opportunities, and offer insights that will be helpful for others establishing new programs, courses, and units. This is primarily a question and answer session with participation from the audience sharing challenges and solutions.

• James Shaeffer, Old Dominion University
  
• David Schejbal, Marquette University
  
• Nancy Coleman, Wellesley College

Moderator: Joel Hauff, University of Arizona

Bringing the Future University Closer to Employers and Learners: The Evolving Role of Continuing Education
Level: Strategic
Location: Willow B
Continuing Education (CE) divisions sit at the hub of a triangle that brings together students, employers, and the main campus. But as some main campuses lag in meeting the needs of the other two groups, CE divisions have a major role to play in modernizing the campus and positioning themselves at the center of university. This presentation will share insights from leaders across North America—and examples from an experienced campus executive—on how to accomplish this.

• Amrit Ahluwalia, The EvoLLLution
  
• Maureen MacDonald, University of Toronto

Moderator: Josh Herron, Anderson University

Using Culture to Supercharge the Continuing Education Unit
Level: Applied | Tag: Emerging Leaders
Location: Willow A
How can all levels of staff recognize and harness the power of culture to move the unit forward? Does your unit intentionally link office culture to mission? How does your team respond to organizational change? Using Sturt’s pillars of culture and Tuckman’s stages of team development to highlight the interdependence of content, process, and feelings, this interactive session will help you link your unit’s culture to the mission of your unit or institution and super charge a positive culture!

• Nicole Westrick, Temple University
  
• Maggie Place, Widener University

Moderator: Jorge Zumaeta, Florida International University

Building a Sustainable Business Model for Online Education
Level: Applied | Tag: Emerging Leaders
Location: Redwood
This workshop will provide administrators a hands-on opportunity to engage in the academic budget planning employed at the University of Arizona, used to help units plan for building fully-online degree programs. Led by leaders of central administration, the facilitators will walk participants through the financial planning exercise employed at the university. Participants will leave with digital tools they may adapt and use at their own institutions to engage academic departments in the planning process.

• Vincent Del Casino, University of Arizona
  
• Joel Hauff, University of Arizona
  
• Joshua Steele, University of Arizona

Moderator: Mary Niemiec, University of Nebraska

Adopting a User Experience Approach for New Strategic Alignment and Growth
Level: Strategic
Location: Aspen
What happens when a unit transitions from being part of a centralized Continuing Education department to a decentralized unit? This case study focuses on lessons from a major organizational restructuring and transition. We will highlight some of the key milestones of our transition such as determining a value proposition, adopting a user-centric approach, embracing a new culture, creating efficiencies, and optimizing opportunities.

• Graham McIntosh, University of British Columbia
  
• Raquel Collins, University of British Columbia

Moderator: Chris Guymon, University of Chicago

In Search of Operational Excellence in Continuing and Professional Education: Case Studies from The George Washington University and the University of Cambridge
Level: Strategic
Location: Cedar
The drive to excel is universal. Delve into two examples of how institutions turn a critical eye on themselves to improve processes, support growth, develop staff, and ultimately deliver an enhanced student experience and a student-centered education. GW will share the results of their self-audit, with special attention to their marketing, recruitment, and admissions units. The University of Cambridge will reflect on the pros and cons of their 18-month process to develop and implement a new organizational structure.

• James Gazzard, University of Cambridge
  
• Corinne Boz, University of Cambridge
  
• Tim Landucci, University of Cambridge
  
• Cyrus Homayounpour, The George Washington University
  
• Haydn Kuprevich, The George Washington University

Moderator: Karen Ferguson, Colorado State University-Global Campus

Connected Reporting: Implementing Strategic, Iterative Assessment Solutions for Extension Operations
Level: Applied
Location: Cedar
As needs for robust, critical reporting in continuing education operations increase, professionals should be familiar with methods to generate reliable reporting to meet the needs of decision-makers in their organization. In this session, presenters will share their experiences and areas of discovery with iterative reporting processes to address emerging reporting needs, including communication with stakeholders to identify needs, development of standards and reporting essentials, and overall dissemination strategy.

• Andrew Blick, Western Washington University
• Molly Vogel, Western Washington University

Moderator: Kelley Brandt, Boise State University

The 60-Year Curriculum: Moving to Practice
Level: Strategic
Location: Jefferson
In this session, explore the academic view of the emergent “60-Year Curriculum” including the elements of its coalescing framework and tier plans, examples of institutional leveraging of these concepts, and time for table-based discussion for attendees to map out their own responses.

• Hunt Lambert, Harvard University
• Rovy Branon, University of Washington

Moderator: Nora Lewis, University of Pennsylvania