Crystal BC
As the higher education industry continues to shift and change, leaders are challenged to keep up—and stay ahead—of the latest trends and developments. In this opening session, Dr. Katie Linder, Research Director for OSU Ecampus, will offer five questions that every higher education professional should be asking in order to effectively serve diverse audiences, create sustainable and nimble organizations, lead with purpose, and engage in meaningful and inspiring work.

Business Thinking and Navigating a Public Institution **
Aspen | Track: Business & Operations
As higher education continues to struggle with the costs of implementing different delivery and business models, CE divisions have often been on the front lines of innovation. Come hear how one self-supporting college used innovation and entrepreneurship to become a major strategic campus partner. We will then offer insight into the most common business models CE divisions operate under. We’ll outline advantages and challenges and discuss how you can leverage your strengths to achieve success.

• Lee Maxey, MindMax
• Kim McNutt, California State University, Dominguez Hills

What You Need to Know About Digital Credentials (Badges)
Crestone B | Track: Program Planning and Implementation
This presentation provides very practical advice on how to implement and maintain a system of digital credentialing with integrity and quality. It sets the context for how digital credentials can add employment value to students at all levels of education and why traditional education shouldn’t be threatened by alternative credentialing. Included is a description of the early decisions that adopters face, the criteria for issuing digital credentials, and the steps to be taken in adopting and issuing digital credentials. Two case studies on such adoptions, one at Winona State University and one at UC Irvine, will illustrate the principles involved and ground the discussion.

• Linda Kingston, Winona State University
• Gary Matkin, University of California, Irvine

Mapping and Developing Skills for Today’s Learner **
Crestone A | Track: Community and Economic Engagement
One of the biggest challenges the United States is facing today is ensuring learners are adequately skilled to support a rapidly changing job market. Institutions must continually expand opportunities to engage modern learners with the necessary programs and curricula they need to develop skills and then reskill based on workforce needs. During this session, representatives from Western Governors University, University of Central Missouri, and CSU Global will discuss three unique approaches to providing learners opportunities to achieve their personal and professional goals, including skills mapping, workforce development programs, and innovative career services.

• Allison Blackwell, Western Governors University
• Karen Ferguson, Colorado State University - Global Campus
• Addison Welsh, Colorado State University - Global Campus
• Laurel Hogue, University of Central Missouri

Tips and Tools to Ensure Nontraditional Student Success: A Relational Advising Approach
Crystal A | Track: Marketing, Enrollment, & Student Services
What attracts adult students and keeps them engaged to completion? Relationship development. Both South Dakota State University and Whitworth University’s School of Continuing Studies focus on relational advising models to ensure the success of nontraditional students in graduate and undergraduate programs. The use of person-to-person on-boarding tools as well as ongoing mentoring produces better retention, completion and satisfaction rates at both schools. With the right people, the right tools and the right attitudes this time-consuming endeavor can be accomplished. We’ll clue you in to our secrets, exposing the details of our framework, methods, and the results they produce.

• Mary Emery, South Dakota State University
• Nicole Lounsbery, South Dakota State University
• Abigail Lipsker, Whitworth University
• Susan Cook, Whitworth University

Microcredentialing Program Development from a Faculty Perspective
Aspen | Track: Program Planning and Implementation
The presenters will share a story of the creation of a microcredentialing program for special education teachers.This program promises not only to address pressing development needs of rural isolated teachers, but also to address a variety of other interests, such as developing communities of practice that can change, grow, and sustain themselves over time. Presenters hope to solicit ideas from participants that will inspire and advance new visions of continuing professional development.

• Reed Scull, University of Wyoming
• Tiffany Hunt, University of Wyoming
• Richard Carter, University of Wyoming

Reimagining Adult Education: Delivering on Modern Learners' Expectations **
Crestone A | Track: Business & Operations
Once considered “nontraditional,” adult learners are surpassing 18- to 22-year-olds as the “traditional” college demographic -- but are colleges ready to meet their expectations in and out of the classroom?In this session, Winona State will discuss a vision for how micro-credentials and traditional degree preparation can both thrive in harmony to meet the needs of savvy adult learners looking for unique credentials. Cal State East Bay and UCLA Extension will then share some human-centered service strategies that have proven effective on their campuses. Combined, this interactive session will explore how institutions can deliver on modern learners’ expectations.

• Linda Kingston, Winona State University
• Kate White, California State University, East Bay
• Heather Chakiris, University of California, Los Angeles

Structured Squiggling: Managing Instructional Design Projects Without Stifling Creativity
Crystal A | Track: Online Administration
This session will discuss how to find a balance between the structure necessary to manage complex instructional design projects, and the creativity required to create engaging instruction. We’ll discuss ways to accomplish both by 1) embracing an instructional design process that follows principles represented by Damien Newman’s Design Squiggle, 2) strategically employing faculty incentives in novel ways, and 3) applying effective project management practices. We’ll also talk about a few other key elements that help maximize faculty engagement in the process.

• Marc Lundstrom, University of Missouri

What’s Next? Scaling a Coaching Program Across the Institution **
Crestone B | Track: Marketing, Enrollment, & Student Services
Once institutions introduce coaching into student support — and results are moving in the right direction — what comes next? How can coaching scale to reach more corners of the institution? Hear how coaching at North Central Texas College created a new approach to student support encompassing faculty, staff and diverse student populations. Participants will learn how to expand the impact of coaching to reach groups like adult and online students and even faculty.

• Mike Embry, InsideTrack
• Amy Klohn, North Central Texas College
• Sara Flusche, North Central Texas College

Breakfast (Third Floor Foyer) + Regional Updates

36 Million and Counting…Turning a National Problem into a Regional Initiative **
Crestone A | Track: Community and Economic Engagement
While many individuals enter post-secondary education with ambition, too few earn a meaningful credential. These are typically women, single parents, and persons of color lacking advancement opportunities or are disengaged from the workforce. Sacramento State spearheads ProjectAttain! a regional initiative to increase the educational attainment of working age adults and reduce poverty. Join us for an overview of ProjectAttain! and interactive discussions on our roles as educators, thought leaders, community builders, and problem solvers.

• Jenni Murphy, California State University, Sacramento

Engaging Industry on Campus: Apprenticeships, Industry Alligned Curriculum, and Innovation in Campus Design **
Crestone B | Track: Community and Economic Engagment
The ACC Sturm Collaboration Campus at Castle Rock brings education, business, and community partners together in order to enable provide more seamless delivery of higher education and workforce training throughout the learner continuum. The Sturm Collaboration Campus, which opened in August of 2019 in Castle Rock, CO, enables local employers and entrepreneurs to provide internships, apprenticeships, hands-on instruction and job placement. The Sturm Collaboration Campus was also named the Economic Development Partnership of the year by the CO Economic Development Association in October 2018.

We will also highlight one of the signature programs, which is an innovative credit/non-credit medical assisting apprenticeship in partnership with Centura Health and HCA/Health One.

• Eric Dunker, Arapahoe Community College

No Capacity, No Problem—Leverage Partners to Make the Impossible Possible
Aspen | Track: Program Planning and Implementation
What do you do when the economy changes and you’re asked to serve a new audience with new needs? How do you serve experienced professionals looking to move ahead or redefine their careers? And how do you do it quickly? You form partnerships. Join this session to hear how Melissa Peraino, Director of Educational Outreach, Grand Valley State University, is bringing fresh programs that teach high-demand skills and provide industry-recognized certifications to professionals in her community.

• Sara Leoni, GreenFig
• Melissa Peraino, Grand Valley State University

Online Instructional Academies:  The Challenges and Successes of Creating an Online Instructional Support Program
Crystal A | Track: Online Administration
Online Instruction is not new, but how higher education supports online instruction is evolving. Instructional support for faculty teaching online courses is vital... and complicated! This interactive session will review the history and challenges of support for online instruction in two different academic settings and how online instructional academies were created and sustained for distance education. Participants will discuss the issues and solutions related to supporting online instruction through the creation of instructor academies. Regardless of your campus philosophy or available resources, online instructional support programs can be created and thrive with a proper foundation. Join us to hear and discuss how online instructional academies can be created to sustain excellence in teaching.

• Mike Gau, University of Wisconsin-Platteville
• Dennis Kinkead, Southeast Missouri State University

Building an Engaged Community with Distance and Online Learners
Crestone B | Track: Marketing, Enrollment, & Student Services
Integrating innovative professional development opportunities into a student’s academic journey creates a dynamic culture of engagement. During this interactive session, representatives from Grand Valley State University’s Traverse City Regional Center share systematically how they developed a culture of engaged learners and the unexpected results on the local community. Participants will leave with tools they may adopt at their institution immediately.

• Shannon Owen, Grand Valley State University
• Jackie Abeyta, Grand Valley State University

Concept-to-Launch Online Program Development
Crystal A | Track: Program Planning and Implementation
Is your development strategy disjointed? Lacking communication? Lacking whole-team buy-in? Do you want to provide more metrics, organization, collateral, and spread the decision-making of your programmatic decisions among your leadership team? We were here at the end of 2018 and will share how we are approaching this change, successes and opportunities, as well as share templates and structures with you that are helping us manage and tackle this very important portion of our work.

• Alysha Tarantino, Colorado State University
  

SUPER 2019 Regional Award Recipient Showcase
Crestone A | Track: Professional Development
Award winners from Central and West regions will be invited to share their achievements for the award they are receiving at the Super Regional 2019 Conference. These individuals will also field questions for moderators and answer questions from session attendees. This is a chance to gain insight into the details of award winners and their accomplishments.

• Erin Fouch, University of Missouri
• Denelle Pankratz, California State University, Fullerton

The Creativity Effect: Adaptable Leadership **
Aspen | Track: Business & Operations
To be creative is to be able to adapt. This fun, interactive, presentation will be a motivational and educational exploration of being creative and adaptable to enhance your career, to embrace change, and to strengthen leadership skills. This is not a theoretical presentation, although there will be references to peer-reviewed studies, but a practical one. Participants will walk away motivated and with an idea box of at least three tools they can use to test their creativity and adaptability.

• Anya Petersen-Frey, University of Utah
  

Crystal BC
Companies like Walmart, Disney and Amazon are making significant investments in the education, training and development of their workers. This session will look at what they’re investing in, who they are partnering with and what it means to continuing education departments around the country. We’ll examine what employers are looking for in higher education partnerships and strategies for connecting with employers for meaningful partnerships.

Sponsored by

Building Your Professional Profile **
Crestone B | Track: Professional Development
Your everyday job can be part of a bigger story. Learn about building your professional profile and actively shaping your career from those who've been there before. Hear about the key inflection points on their career paths, how to identify your own, and key steps you can take today to create the career opportunities you want for yourself, your
teams, and your organization.

• Mark Bernhard, North Carolina State University
• Annette Webb, University of California, Riverside
• Kate White, California State University, East Bay
• Andrew Drotos, University of San Diego
• Amy Heitzman, UPCEA

Cross-Campus Collaboration for Online Learning Success
Crystal A | Track: Community and Economic Engagement
In this presentation, learn how interdepartmental collaboration between Online Learning, Disability Resources, the Library, and Information Technology, supports university strategic goals in the development of online courses. Our Online Course Development Program (OCDP) leverages the knowledge and expertise of university professionals to provide a holistic professional development opportunity for faculty to design and develop online courses.We will also share how our different offices partner with other projects to promote online learning success.

• Larissa Cremeens, University of Southern Indiana
  
• Becca Neel, University of Southern Indiana 
  
• Katie Dausman, University of Southern Indiana

Fostering Online Student Engagement Through Orientation and Beyond
Crestone A | Track: Online Administration
Online students are a growing sector in higher education and institutions are seeking savvy ways to engage with them inside and outside of the classroom. For some, months can pass between when students are accepted into an online program and when they actually begin coursework. Online student orientation can push them to the next frontier of their education journey through a blend of applied and authentic learning opportunities and multi-modal communications in preparation for their 1st semester of fully-online classes. Using LMS integrations, synchronous and asynchronous meetings or webinars, and facilitated peer-to-peer tools -- our online learners are being challenged to engage with our campuses and their classmates (even if they never physically set foot here). Orientation is becoming much more than onboarding -- it offers a foundation for student engagement and a successful online learning journey. Join a multi-institution team to learn more about ways to engage your online learners from orientation and beyond!

• Carmin Chan, University of Arizona
• Heidi Hopkins, University of Arizona
• Abby Mifflin, University of Illinois, Springfield
• Rebekah Grosboll, University of Illinois, Springfield
• Holly Tapper, Saint Mary's University
• Amy Jauman, Saint Mary's University
• Molly Lowe, Wiley Education Services
• Anastasia Apostol, Wiley Education Services
• Jennifer Rosenberger, University of Western States
• Megan Nugent, University of Western States

Understanding Design Thinking as an Approach to Solving Complex Problems at a Large Public University
Aspen | Track: Program Planning and Implementation
There has been interest in how design thinking may help higher education institutions to innovate and address complex problems, yet there has been little research exploring the use of design thinking to address challenges in higher education. This presentation shares findings from a qualitative research study that investigated how designers, leaders, and clients at a large public research university enacted and perceived the value of design thinking as an approach to solving problems.

• Ryan Torma, University of Minnesota

Sponsored by

Global Educational Leadership: Effective Strategies and Models
Aspen | Track: International
The Galileo-Saudi Arabia Educational Leadership Program at Oakland University models strong leadership strategies to transcend American school application to bring lasting change and, ultimately, educational transformation. Please join Dr. Anne Donato and Dr. Suzanne Klein in sharing these strategies with you to enhance your work within culturally sensitive environments.

• Anne Donato, Oakland University
  
• Suzanne Klein, Oakland University

Diversity, Inclusion and Mental Health Awareness in Online Learning
Crestone A | Track: Online Administration
How much have you examined diversity and inclusion in online learning environments? Do you consider mental health and other campus climate topics when creating and managing online courses or when designing student services? Faculty and staff working with online populations must recognize and respond to increasingly diverse needs and inclusivity considerations. Come learn about our early work to address these important ideas. Join a participant-driven discussion on the challenges, limitations, and opportunities for designing inclusive services and course experiences for online learners.

• Mike Gau, University of Wisconsin-Platteville
• Mitchell Farmer, Indiana University

Optimize Recruitment Efforts: How to Create and Foster Collaborative Relationships for Enrollment Growth
Crestone B | Track: Marketing, Enrollment, & Student Services
Develop new techniques to revamp your communications and recruitment models in this interactive workshop. Experience how marketing and student services teams can effectively collaborate to design strategies and best practices for internal and external efforts. This hands-on session will leave you excited to implement your elevated recruitment strategies with the toolkit you build.

• Erin Drennan-Bonner, Ball State University
• Carolyn Duncan, Ball State University
• Michelle Morrison, Ball State University