All registration cancellation and refund requests must be made in writing by January 2. A refund of the conference fee, minus a $75 administrative fee, will be given for cancellations received by January 20. No refunds or credits will be granted for cancellations after January 20. Please submit all requests to Shelby Scango at email@example.com. Anyone who is registered but cannot attend may send a substitute. Refunds will not be given for no-shows.