Program by Track


Tracks Overview


Distance Education

Enrollment Management and Marketing

Outreach, Engagement, and Economic Development

Leadership and Strategy

Program Development and Management

Sustainability


Distance Education

Wednesday, 3.28.12  
1:45 – 2:15 p.m.
“A Systems Approach to the Future of Distance Education in Colleges and Universities: Research, Development and Implementation”

Moderator: Rick Shearer, The State University of Pennsylvania

Speaker: Farhad “Fred” Saba,
San Diego State University

American institutions of higher education (ADEC) led the world in the 20th Century. Today, because of reduced state funding and a dramatic increase in demand for higher education in advanced economies they need to modify their approach to growth and development if they want to keep their leadership position. Distance education, employed in a systems approach to research, development and implementation offers a unique opportunity to increase access, flexibility and learning achievement while decreasing costs. The presenter will share more than 30 years of research results with the audience and discuss the results with the distinguished panel.
 
   
2:30 – 3:15 p.m.
“Realities, Practices, and Myths of the Distance Education Ecosystem”
Panelists: Fred Saba, San Diego State University; Ray Schroeder, University of Illinois-Springfield; Armstrong Atlantic State University; Janet Poley, American Distance Education Consortium

Moderator: Beth Meyer, University of California-San Diego
 
   
3:30 – 4:30 p.m.
“Strategic Advocacy with State and Federal Policymakers: A How-to Discussion”

Moderator: Ray Schroeder, University of Illinois-Springfield

Speakers: Jeannie Yockey-Fine, DowLohnes; Ronda Menlove, Utah State University; Eric Denna, University of Utah and the Utah System of Higher Education; Robert Wagner, Utah State University; Diane Johnson, Utah State University

With an increasing number of state and federal policies and challenging budget reductions impacting distance higher education, it is critical that educational leaders master the advocacy skills needed to work effectively with policymakers. State and federal policies will be highlighted, and successful strategies for interacting with policymakers will be shared.
 
   
4:30 – 5:00 p.m.
Distance Education Community of Practice Awards

Moderator: Rick Shearer, The State University of Pennsylvania
 
Thursday, 3.29.12  
10:30 – 11:05 a.m.
“Student Perspectives of Quality in Online Courses”
WEBCAST

Moderator: Clark Hickman, University of Missouri-St. Louis

Speaker: Penny Ralston-Berg, Instructional Designer, Penn State World Campus

What do students have to say about quality? What makes a quality online course? This study includes data from approximately 3,000 students from 31 institutions. The study is designed not to predict behavior, but rather to take a snapshot of student opinions about quality and inform our course design practices.
 
   
11:15 – Noon
“Online Learning 2.0: Strategies for a Maturing Market”
WEBCAST

Moderator: Ray Schroeder, University of Illinois-Springfield

Speakers: John LaBrie, Northeastern University; Sean Gallagher, Northeastern University

Established academic providers in the market as well as new online aspirants can no longer assume rapid growth without a careful and intentional strategic approach. This session will highlight best practices and recommendations from Northeastern University’s business strategy- and data-driven approach to online program growth, which has delivered strong results and has become the backbone of Northeastern’s recent establishment of a regional campus strategy. Specific topics discussed include approaches to rapidly develop, convert, and deploy online curriculum, master teacher models and faculty incentive initiatives as well as the strategic use of data and analytics to identify and develop programs.
 
   
1:45 – 2:20 p.m.
“Turboscaling” Your Adult Online Education Business


Moderator: Beth Meyer, University of California-San Diego

Speaker: Wayne Smutz, The Pennsylvania State University; Shaul Kuper, Destiny Solutions

Pressed to effectively engage constituents and deliver financial goals, many traditional institutions are hampered by “we’ve always done it this way” systems. Penn State World Campus is executing a major initiative to overhaul and scale how it does business with its adult online students and will share their approach, successes and lessons to date.
 
   
1:45 – 2:20 p.m.
“Innovations in Online Proctoring”


Moderator: Julie Uranis, Eastern Michigan University

Speakers: Michelle Sherbino, Loyalist College; Rick Beaudry, B Wyze Group

Deans and directors are facing challenges in reducing delivery costs, in competition for global students, and in changes in how students learn. Live online proctoring is evolving with the increased demand for distance education. Learn how to create a seamless at home learning experience, from online learning to online exam writing.
 
   
3:00 – 3:45 p.m.
“Developing an Online Orientation Program that Addresses the Support Needs of Adult Learners”

Moderator: Kim Obbink, Montana State University

Speaker: Richard Brungard,
The State University of Pennsylvania

This presentation will explore what support resources adult learners need, according to the literature, and then discuss the online orientation program that is in development at Penn State World Campus and how that institution is trying to meet the needs of learners at a distance.
 
   
3:45 – 4:15 p.m.
“Restoring Resources and Replenishing Energy Flow in an e-Learning Ecosystem: A Case Study for Data-Driven Program Design and Effective Practices”

Moderator: Margaret Gunderson, University of Missouri-Columbia

Speaker: Mary Rose Grant, University of Missouri-St. Louis

This session explores the paradigm shift in the way learning is designed and delivered in an e-learning ecosystem and investigates how data niches complement and expand learning analytics to support and maintain the infrastructure of the system. This holistic approach promotes interactions, monitors change and revitalizes energy flow and resources.
 
Friday, 3.30.12  
   
9:30 – 10:30 a.m.
“The Pendulum Swings: Centralization and Decentralization in Distance Education”

WEBCAST

Moderator: David Cillay, Washington State University

Speakers: Ken Udas, UMASS Online; Peter Diplock, University of Connecticut; Audra Barrett, Dallas County Community College District; Richard Hezel, Hezel Associates, LLC

How does the institution ensure that it will maintain its market presence, service to its core community, and sound distance learning management through the shift? The panel addresses tensions and variations of solutions: research on management and strategy, perspectives of statewide system management, a large community college system, and the decentralization process at a major university.
 
   
10:45 – Noon
“Providing Online Learners a Seamless Pathway for Success: From Search to Graduation”
WEBCAST

Moderator: Marie Cini, University of Maryland University College

Speakers: Sarah Horn, Ivy Bridge College; Jean Floten, Western Governors University, Washington; Roxy Branon, University of Wisconsin-Extension; Colleen Howes, University of Wisconsin-Extension

In this split session, hear from two sets of presenters who will share successful models of technology utilized for student support, from recruitment to degree completion. In an interactive discussion, learn about Ivy Bridge College and Western Governors University’s innovative student support models that use a blended approach to student services—a combination of high-tech e-learning solutions and highly personal and interactive mentorship and support—to support college completion. The University of Wisconsin System eCampus website is a convenient gateway to more than 100 online degree and certificate programs offered by the 26 campuses of the UW System. This presentation will describe the process for creating the eCampus website, brand identity, marketing strategy, tactics and evaluation.
 
   
1:30 – 2:30 p.m.
Roundtables

Moderators: Margaret Gunderson, University of Missouri-Columbia; Julie Uranis, Eastern Michigan University

“Developing a “knowledge-pull” Education System: An e-Commerce Approach for Outreach Entities"

Speaker: Christopher Smith, University of Wisconsin-Stout

This session will provide information about the need for “knowledge pull” learning development and delivery systems. A pull approach is learner-centric, relying upon “made to order” processes and creating learning offerings on demand. The presented system incorporates mobile technologies and eCommerce-driven information gathering, demand-driven development processes, and market-driven assessment systems.

“What your students aren’t telling you: Insights from Student Coaching Professionals”

Speakers: Mike Urness, Melanye Thompson, Micah Stover, Brandon Lee, InsideTrack

Coach-student conversations generate valuable feedback for universities on the student experience. Join these experienced, professional coaches from InsideTrack as they discuss what working adults are telling them about their college experience—which could be different from what you are hearing directly.

“Instructional Competencies Matched with Designer Skills: Symbiotic Relationships in the E-learning Ecosystem”

Speaker: Mary Rose Grant, University of Missouri-St. Louis

This session presents a data-driven process for identification and validation of online teaching competencies and how they have changed in the past 10 years. Participants will explore how matching instructional designer skills with competencies enhances mutualism in this symbiotic relationship and drives diversity and co-evolution within the e-learning ecosystem.
 
   
Colleague Conversations by Areas of Interest
2:30 - 3:30 p.m.
Facilitators: Fred Saba, San Diego State University; Ray Schroeder, University of Illinois-Springfield; Armstrong Atlantic State University; Janet Poley, American Distance Education Consortium (ADEC); David Kendrick  
   

Enrollment Management and Marketing

Wednesday, 3.28.12  
1:45 – 3:15 p.m.
“Continuing Education in the Decades Ahead? The Future Is Already Here.”

Moderator: Cheryl Aubuchon, Eastern Michigan University

Speaker: Carol Aslanian, Education Dynamics

Continuing educators have been serving adult students for many, many years. The new majority of the college-going population is now a cherished commodity among all our colleagues -- large and small, public, private, and for-profit. Who are they and how have they changed as consumers of higher education? What do they want from what providers, in what formats, and with what assistance? Continuing education is at a crossroads but there is choice all around us. Attend this session to help map your next steps in preparing your institution for change.
 
   
3:30 – 5:00 p.m.
“Five Enrollment Management Fundamentals for Professional, Graduate and Continuing Education Leaders”

Moderator: Guy Felder, University of Houston

Speakers: Stephanie Platteter, University of Minnesota, College of Continuing Education; Tim Copeland, DemandEngine

Professional, graduate, and continuing education programs often take a limited view of marketing. Many focus on marketing and communication tactics and technologies while failing to connect the dots between the market, educational opportunities, and program mission. Enrollment management, a systemic, comprehensive, and data-driven approach to identify, attract, and enroll desired students, provides a well-developed paradigm for the professional, graduate, and continuing (PGCE) education leader. In this session, learn the five enrollment management fundamentals that every PGCE program should adopt, regardless of mission, size, or program mix. Learn how the University of Minnesota’s College of Continuing Education has successfully applied enrollment management fundamentals to achieve desired goals
 
Thursday, 3.29.12  
10:30 – Noon
“Data-Driven Decision-Making for Continuing Education”

Moderator: Stacy Snow, University of Missouri

Speaker: Jim Fong, UPCEA Center for Research and Consulting;Janet Gifford, Linfield College; Jenna Templeton, Chatham University, Cheri Simpson, UPCEA

The UPCEA Center for Research and Consulting will share its national research and case studies with Linfield College and Chatham University during this session.
 
   
1:45 – 2:20 p.m.
“Recruiting Online Students: What’s Different?”


Moderator: Michele Long, University of Denver

Speakers: David Eby, Southern New Hampshire University; Murray Smith, ESM

Many institutions approach the enrollment process for online students the same way as on-ground students, yet, online students have different needs and expectations. Join ESM and SNHU to learn how to make the enrollment process for online students efficient and supportive. Topics will include communication touch points, response times, marketing mix, institutional policies and organizational infrastructure.
 
   
1:45 – 2:20 p.m.
“How Strategic Partnerships and Predictive Modeling Tools Can Spark Admissions”


Moderator: Janet Gifford, Linfield College

Speakers: Maurice “Buddy” Shoe, Mid-American Christian University; Jen Sigler, Hobsons Media; Andrew Gruber, Hobsons Media

See how one university is successfully marketing their programs online through harnessing new technology that finds your specific target audience online. Learn what to ask your online marketing partner. Finally, listen to an enrollment counselor explain the cultural change within the organization as new marketing initiatives send them quality prospects.
 
   
3:00 p.m. – 4:15 p.m.
“Engaging Adult Learners: Research-Driven Integrated Marketing Planning”
WEBCAST

Moderator: Cheryl Aubuchon, Eastern Michigan University

Speakers: Amy Routhier, Western Michigan University; Adam Hilton and Steve Winchester, Datamark

The professional, graduate and continuing education marketplace is increasingly competitive and constantly changing. While the channels and technologies used to access programs seem limitless, campus budgets are not. Are you connecting with adult learners via the channels they prefer, based on the online behaviors they engage in, and are they finding the information they seek? Are you maximizing interactive marketing as a key lead generation vehicle? How are you using what you know about adult learners and interactive marketing together in the development of an integrated marketing plan? Join us for results of a follow-up study of over 2,000 adults nationwide, their preferences, behaviors, and your opportunities, interactive marketing do’s and don’ts, and how to take steps to develop an integrated plan.
 
Friday, 3.30.12  
9:30 – 10:30 a.m.
“Re-building the World Campus Website – Maximizing a Brand’s Positioning”

Moderator: Chokdee Rutirasiri, Story + Structure

Speakers: Clarabelle Lin, Penn State World Campus; Amy Dubin, Campos Inc

Within a website redesign project, Penn State World Campus (WC) initiated a study of its brand within the context of the broader university’s brand and how it may be different for online learners: How did the non-traditional learner perceive it compared to other brands and to their ideal description of an online institution website? What did they expect and need from an online institution’s website? Come learn about how WC, with its market research partner, Campos Inc, designed and conducted an immersive study with prospective students that helped to answer questions about perception and images of the WC brand, its competitors and the new strategic brand positioning which the study helped them to shape.
 
   
10:45 a.m. – 12:00 noon
“Emerging Media Panel: Social Media and Mobile Apps”
WEBCAST

Moderator: Lesley Snyder, The University of North Carolina Charlotte

Speakers: Simona Boucek, Oregon State University Extended Campus; Tyler Hansen, Oregon State University Extended Campus; Chokdee Rutirasiri, Story + Structure

Marketing and enrollment management in today’s market seem to always include a need for social media usage. This panel will challenge attendees to rethink their social media strategy including how to build a “brand personality” and how to think of themselves as product managers and developers.
 
   
1:30 – 2:30 p.m.
“CRM panel: Tips for Success in Navigating Pre- and Post-Implementation”

Moderator: Amy Routhier, Western Michigan University

Speakers: Lesley Snyder, The University of North Carolina Charlotte; Jessica DuPont, Oregon State University - Extended Campus; Ian Cavalier, Oregon State University - Extended Campus; Cheryl Vawter, Whitworth University; Susan Cook, Whitworth University; Yancy Oshita, Destiny Solutions

Join panelists from Oregon State University, University of North Carolina-Charlotte and Whitworth University who will share highlights from their CRM journey. Whether you’re a newbie to this field or a seasoned post-implementation veteran, this panel discussion will highlight a variety of lessons learned throughout the planning, implementation and continuous improvement of CRM in your continuing education unit.
 
 
Colleague Conversations by Area of Interest
2:30-3:30 p.m.
Facilitators: Cheryl Aubuchon, Eastern Michigan University; James Campbell, University of Richmond; Heather Chakiris, The State University of Pennsylvania; Stacy Snow, University of Missouri; Guy Felder, The University of Houston; Michelle Long, University of Denver  

Outreach, Engagement, and Economic Development

Wednesday, 3.28.12  
1:45 – 3:15 p.m.
“Reinventing Continuing Education: New Concepts, Tools and Partnerships for the 21st Century”
WEBCAST

Moderators: Pat Malone, Stony Brook University; Birgit Green, Texas Tech University

Speaker: Mary Walshok, University of California-San Diego

The field of continuing and adult education is no longer primarily about assuring access and appropriate learning strategies for adults. Increasingly, continuing education enterprises are being called upon to help their communities by increasing the understanding of technological and global forces on local economies, and by contributing to the reinvention of regional economies through strategic partnerships, renewal of regional talent pool and by increasing local access to global ideas and initiatives. To do this requires data, analytic tools, convening authority, interpretive and integrative skills, new models of delivery, multiple modes of financing, and new performance metrics. This session will introduce successful practices and contexts for continuing education in both academic and community settings which lead to vital knowledge delivery and talent development role that is needed.
 
   
3:30 – 5:00 p.m.
“Closing the Jobs Gap through Partnership: Panel Response to Reinventing Continuing Education: New Concepts, Tools and Partnerships for the 21st Century
WEBCAST

Moderator: Mary Walshok, University of California-San Diego

Speakers: Pat Malone, Stony Brook University; Marshall Schott, University of Houston; Beth Meyer, University of California-San Diego

In the 21st century economy, a lingering global downturn and major transitions in legacy industries require a fresh approach to continuing education. In a world where there are people without jobs and jobs without qualified people, continuing studies programs can deliver practical, strategic education and training to close this job gap.
 
Thursday, 3.29.12  
10:30 – Noon
“Getting Engaged: The Role of Continuing Education Units in Promoting Economic and Workforce Development”

WEBCAST

Moderator: Burt Bargerstock, Michigan State University

Speakers: Wayne Smutz, The Pennsylvania State University; Dennis Pendleton, University of California – Davis; Marshall Schott, University of Houston

This panel discussion will feature three experienced continuing education leaders discussing their roles in ensuring their institutions are fully engaged promoting economic and workforce development in their respective regions. This moderated discussion will take a global view of the role universities can play and offer specific strategies that can be pursued to place institutions at the center promoting economic progress and job creation.
 
   
1:45 – 2:20 p.m.
“Thriving in Partnership/Making Dollars and Sense”


Moderator: Birgit Green, Texas Tech University

Speaker: Deena Boeck, University of British Columbia; Peter Moroney, University of British Columbia

Explore the concepts behind successful partnering. We introduce practical tools for assessing partner relationships and examine financial models designed to support different risk/reward scenarios. Leave with a deeper understanding of how to enhance your existing partnerships and strategies to support the creation of new programs with both inter- and intra-institutional partners.
 
   
3:00 p.m. – 4:15 p.m.
“Closing the Job Gap: Creating Credentials and Partnerships for the 21st Century”

Moderator: Lisa Templeton, Oregon State University

Speakers: Peter Walton, Simon Fraser University; Birgit Green, Texas Tech University

In the 21st century economy a lingering global downturn and major transitions in legacy industries requires a fresh approach to continuing education. In a world where there are people without jobs and jobs without qualified people, continuing studies programs can deliver practical, strategic education and training to close this job gap.
 
   

3:00 p.m. – 3:35 p.m. 
“Developing Creative Human Capital through Arts Education”

Moderator: Wendy Evers, San Diego State University

Speakers: Amy Gantman, Kathleen Masselink, Inez Bush, Michele Jaquis; Otis College of Art and Design 

In this session, discover the importance of an arts education in developing an innovative workforce and examine specific programs the Otis College of Art and Design utilize toward this goal such as Young Artist Workshops, Portfolio Preparation, Summer of Art, Professional Development for Teachers, and Teacher Credential Preparation and Community Arts Engagement Minors and Certificates. The discussion will focus on connecting the dots between the Otis Report on the Creative Economy, 21st century learning skills, and creative social intelligence in fostering creative human capital.

 
   

3:40 p.m. – 4:15 p.m.
“Stackable Skills: An Approach to Career and Workforce Development”

Moderator: Manon Pardue, Western Kentucky University

Speaker: Amy Hyams, Education Consulting Services

Continuing educators are perfectly positioned to assist students in not just getting a job, but also establishing a rewarding career by facilitating the development of “stackable skills.” This presentation will illustrate a successful approach for not only helping students prepare for a rewarding career path, but also keeping them coming back to your program to continue their education and training.

 
Friday, 3.30.12  
9:30 – 10:30 a.m.
“Strategic Partnerships- Innovation through Outside Organizations”
WEBCAST

Moderator: Marshall Schott, University of Houston

Speakers: Nicholas Allen, University of Maryland University College; Carol Fleming, James Madison University; Cathy Sandeen, University of California at Los Angeles

Universities are increasingly partnering with outside organizations to differentiate in a crowded marketplace, increase their efficiency, and innovate while minimizing risk. Our panelists will share their insights on the best time to partner, the process for evaluating potential partners, and frameworks for successful partnerships.
 
   
10:45 a.m. – 12:00 noon
“Partnerships for College Preparedness: Recruitment, Retention, and Beyond”

Moderator: Roxanne Gonzalez, Regis University

Speakers: Jennifer Gigliotti, Rice University; Kathleen Burns, University of Missouri - St. Louis; Cheryl Livneh, Portland State University; Betsy Esposito, The Pennsylvania State University; Elizabeth Lasher; The Pennsylvania State University

Impacting college-preparedness happens on different levels and with different audiences: K-12, adult students, and those who teach and support them. In this panel discussion, presenters from four different institutions will share innovative models for building successful programs through strategic educational partnerships. Models discussed include the Center for Student Success and the Transitions: College and Career Prep program at Penn State University, dual credit programs at the University of Missouri-St. Louis, the Center for College Readiness at Rice University. In addition to discussing programs, services, financial models, structures, staffing, marketing and recruitment, panelists will share their strategies for building effective partnerships that benefit students, teachers, and administrators alike.
 
   
1:30 – 2:30 p.m.
“Embracing Change: Connecting Employment Needs with Industry Workforce Trends”
WEBCAST

Moderator: Mercedes Suraty-Clarke, University of Houston

Speakers: Wendy Evers, San Diego State University; Nancy Salzman, Brandman University, part of the Chapman University System; Glen Worthington, Brandman University, part of the Chapman University System; Jonathan Tice, Destiny Solutions

Sustainable, successful workforce programs come from a focused effort in making the connections with industry partners and workforce trends. The session presents the relevant research statistics and data in the corporate as well as workforce arena, and showcases this information from three separate, but innovative perspectives.
 
   
Colleague Conversations by Area of Interest
2:30-3:30 p.m.
 
Facilitators: Marshall Schott, University of Houston; Birgit Green, Texas Tech University; Pat Malone, Stony Brook University  

Leadership and Strategy

Wednesday, 3.28.12  
1:45 – 3:15 p.m.
"Redefining Resilience: Leading Change Through Strategic Analyses and Accountability"
WEBCAST


Moderator: Dawn Gaymer, Western Michigan University

Speakers: Joseph Ugras, La Salle University; Linda Glessner, University of Texas – Austin; Emily C. Richardson, Stetson University; Rita Martinez-Purson, University of New Mexico; Wayne Smutz, The Pennsylvania State University; Robert Manuel, Georgetown University

This session will examine the planning processes for strategic program organization of departments, functions and systems, as well as how CE units are evaluated to demonstrate their value and the characteristics that make them resilient through organizational changes. Presenters will share case studies, methodologies, data and national research results with attendees.
 
   
3:30 – 4:15 p.m.
“View from the Presidential Suite: Thoughts about Leadership, Change, and Resilience”
WEBCAST

Moderator: Patricia Book, University of Northern Colorado

Speaker: Cathy Sandeen, UCLA Extension, University of California Los Angeles

Learn about leadership from those who have done it longest and at the highest levels. Based on in-depth, one-on-one interviews with 30 college and university presidents from a range of institutions, this interactive session includes: communication, culture, vision-setting, leading through influence, community building, decision-making, teambuilding, values, and resilience.
 
   
4:15 p.m. – 5:00 p.m.
Small Discussion Groups and Brief-Outs
 
Thursday, 3.29.12  
10:30 – Noon
“Strategic Leadership in Uncertain Times”


Moderator: Rita Martinez-Purson, University of New Mexico

Speakers: Sandria Stephenson, Texas State University; Sheila Thomas, California State University, Long Beach; Frederick Pawlicki, University of Kansas; Gina M. Cregg, University of Kansas; Soma Chakrabarti, University of Kansas; Zachary J. Gredlics; University of Kansas; Eric Bullard, California State University, Long Beach; Justin Cassity, California State University, Long Beach; Jenni Murphy, California State University, Long Beach.

Participants will learn how to assess their institution’s readiness for change and explore how to use tools like the Balanced Scorecard to facilitate strategic operating and performance measurement. Learn how one continuing education unit reevaluated its vision and goals to implement changes after the loss of a revenue-generating source.
 
   
10:30 – Noon
“Extending the Brand: Quality Assurance in Continuing Education at Highly Selective Universities”


Moderator: Richard Garrett, Eduventures

Speakers: Kathleen Burke, George Washington University; Judith Babbits, Johns Hopkins University; Bill Cannady, University of Virginia; Chris Proulx, eCornell

Extending institutional brand at selective institutions is challenging for Continuing Education and Professional Studies units. Credit and non-credit programs alike are expected to live up to, and extend, institutional brand. This panel examines ways in which different quality assurance measures can be effectively implemented to ensure that internal and external expectations are met.
 
   
1:45 – 2:20 p.m.
“Reconstituting a Continuing Education Division to Degree-Granting Academic Unit: Opportunities & Challenges”

WEBCAST

Moderator: Pat Butler-Lofman, University of Connecticut

Speaker: Philip DiSalvio, University of Massachusetts Boston; Dennis Maxey, University of Massachusetts Boston

The recent reconstitution of the University of Massachusetts Boston Division of Continuing, Corporate & Distance Education into a degree granting academic unit (University College) has presented a number of leadership challenges and opportunities. This presentation will provide the conference participants with an overview of the transition process and the concomitant leadership issues that have arisen. This case study from the field could be helpful to colleagues who are considering a similar reorganizational strategy.
 
   
3:40 – 4:15 p.m.
“Organizational Models and Leadership Presence for High Performing Teams”


Moderator: Holly Harris-Bane, University of Akron

Speakers: Darcie Milazzo, Georgetown University; Dave Cillay, Washington State University; Ed Donovan, Chatham University

This is a split session on leadership and strategy. The first session will present a case study for a new organizational model for operating Washington State University Online. The model “floats” personnel to timely tasks, positions resources appropriately to scale for growth without a 1:1 expansion rate and maximize operational capacity with minimal downtime. The second session focuses on leadership presence—a requirement for the operational reality of leading CE units. The ability to be present, reflective and leading in the moment is the promise of leadership in higher education. This highly experiential workshop will provide practice and tools for the leadership of high-performance teams.
 
Friday, 3.30.12  
9:30 – 10:30 a.m.
“Leveraging Competitive Strategies for Efficiency and Effectiveness”


Moderator: Rich Novak, Rutgers University

Speaker: Sandria S. Stephenson, Texas State University-San Marcos

This interactive workshop highlights the implementation of the Value Chain Analysis (VCA) in support of CHE's mission. Attendees will be asked to identify and share their personal experiences with the use of the VCA in advancing their service mission story.
 
   
10:45 – Noon
“Nontraditional Student Success – Insights from the CRC Success Infrastructure Survey”


Moderator: Pat Butler-Lofman, University of Connecticut

Speaker: Jim Fong, UPCEA; Kai Drekmeier, Inside Track

Where does your institution stand relative to others on key measures of student success? What initiatives and practices are most effective in improving outcomes for adult learners? Join us to discuss finding from the Nontraditional Student Success Infrastructure Survey conducted by the UPCEA CRC in partnership with InsideTrack.
 
   
1:30 – 2:30 p.m.
“Reflective Practice and Organizational Structure: Remaining Resilient in Changing Times”

Moderator: Cathy Sandeen, University of California, Los Angeles

Speakers: Carol Fleming , James Madison University; Sarah MacDonald, James Madison University; Lindsay Aldrich, James Madison University; Horacio Sosa, Rowan University

Three universities describe how looking at each others’ organizational structures helped them think about new ways to provide innovative educational opportunities. We provide heuristics and models to help other institutions think about organizational structure, look at strategies for optimizing performance through structure, and ways of generating new streams of revenue.
 
   
Colleague Conversations by Area of Interest
2:30-3:30 p.m.
 
Facilitators: Joseph Ugras, La Salle University; Linda Glessner, University of Texas – Austin; Emily C. Richardson, Stetson University; Rita Martinez-Purson, University of New Mexico; Wayne Smutz The Pennsylvania State University; Robert Manuel, Georgetown University; Dawn Gaymer, Western Michigan University  

Program Development and Management

Wednesday, 3.28.12  
1:45 – 3:15 p.m.
“Creating and Sustaining Innovation: Challenges and Successes in High Risk/High Value Collaboration”

Moderator: Reed Scull, University of Wyoming

Speakers: Andrea Gregg, The Pennsylvania State University; Cecelia Merkel, The Pennsylvania State University; Heather Chakiris, The Pennsylvania State University; Wayne Smutz, The Pennsylvania State University; Karen Sibley, Brown University
Moderators: Darcie Milazzo, Georgetown University; Ed Donovan, Chatham University

Organizations need to be agile, responsive, and innovative to meet the evolving needs of adult distance education learners. In this panel, we present the experience of two organizations, Penn State World Campus and Brown University, which are developing strategies to address disruptive change and inspire collaboration in their respective organizations.
 
   
3:30 – 5:00 p.m.
“A Leader’s Guide to Embracing Risk and Failure“

Moderators: Darcie Milazzo, Georgetown University; Ed Donovan, Chatham University

Speaker: Robert Manuel, Georgetown University

Risk - the quantifiable likelihood of loss – is an ordinary aspect of life in continuing education. Growth without risk is unlikely. Too much risk – or not enough – can bring failure. Understanding how you handle the failure and manage it in the space you occupy is what matters. In this session, designed for deans, directors, and program managers alike, we will define risk, assess our individual tolerance for it, identify the real costs of misreading risk, and increase our collective acceptance of risk to build more resilient, truly innovative programming.
 
Thursday, 3.29.12  
10:30 – Noon
“Growing and Developing CE Faculty Capacity”


Moderator: Al Powell, Colorado State University

Speakers: Jason Wyrick, University of Denver; Scott Greenberg, Framingham State University; Gary Cruze, Emory University, Jon Huibregtse, Framingham State University

Growing faculty capacity creates a spirit of collaboration, support, and synergy where all parties win. More specifically, increased capacity benefits adult learners, faculty, the continuing education entity and the institution. Participants will learn ways to define and measure faculty capacity, how to create hiring and assessment strategies, and how to grow faculty capacity as a strategy for successful accreditation scrutiny as well as modes of investing in the CE unit’s infrastructure. Discover how these practices can improve CE’s brand and give CE faculty a stronger voice.
 
   
10:30 – Noon
“A Practical, Liberal Education: Why this Concept Needn’t be an Oxymoron.”


Moderator: Kai Drekmeier, Inside Track

Speakers: Darcie Milazzo, The Pennsylvania State University; Heather Chakiris, The Pennsylvania State University; David King, Oregon State University; Max Sotak, Regis University; Kai Drekmeier, Inside Track

With an urgent need to focus on career success, many higher education leaders worry that the principles of a liberal education will be regarded as something “nice to have” rather than an educational imperative. Our panelists will explore how universities—whether through degree or certificate programs—can meet both traditional academic requirements and the needs of today’s adult learners. This important debate is top-of-mind across higher education as educators and policy influencers grapple with important issues such as the transformation of workers by economic class, the role of postsecondary education in pathways of access, and increasing demands on higher education to prepare students to become effective workers and citizens.
 
   

1:45 – 2:20 p.m.
“Maximizing the Sustainability of CE Programs: A Multidimensional Review of Programs”
WEBCAST

Moderator: Judy Ashcroft, University of South Florida

Speaker: Reed Scull, University of Wyoming; Karim Cherif, University of California, Los Angeles Extension; Lynda Wilson, University of California, Los Angeles Extension

Market viability, academic relevancy, pedagogical currency, administrative infrastructure, and financial viability are just some of the elements of a multidimensional view for evaluating program sustainability. The presenters will draw upon programmatic examples based on their experience in both credit and non-credit programming to demonstrate their concept of sustainability. Templates for conducting both an environmental scan and a product life cycle analysis for assessing a program’s sustainability will be shared, and participants will be provided opportunities to explore sustainability through an application of relevant factors to their own programs.

 
   

3:40 – 4:15 p.m.
“Stepping Up, Moving Forward: Hallmarks in Lifelong Learning for People 50+”
WEBCAST

Moderators: Kali Lightfoot, University of Southern Maine; Debbie Baldini, University of Missouri-St. Louis

Speakers: Mary Nichols, University of Minnesota; Ruth Price, Simon Fraser University; Roz Kaplan, Simon Fraser University; Steve Garfinkel, Rice University

Successive generations have engaged in learning programs for many reasons. But perhaps three main reasons stand out: personal growth, community engagement, and career enhancement. How can educational institutions best respond to these learning expectations? Is there a single solution for a large heterogeneous group of people who are growing older and who have differing life experiences? This presentation will promote the need for options that meet the expanding needs of people 50+.

 
Friday, 3.30.12  

9:30 – 10:30 a.m
“Course Development and Design Beyond the LMS: Contrasting Case Studies of Using Cutting-edge Technology to Enhance CE Unit Resilience”

Moderator: George Irvine, University of Delaware

Speakers: Henry Van Zyl, Thomas Edison State College; Al Powell, Colorado State University

There is a wide diversity of distance education technology available for continuing education units to choose from and, more importantly, integrate into their course development, design and program management processes. Come and learn from two contrasting case studies about building business resilience by integrating appropriate and survivable technologies: apps, clouds, tablets, online course platforms, lecture capture and conferencing. We will consider how technology can affect course design and development; how organizational culture and processes must be considered to successfully use technology; what the key questions are to ask before choosing and using distance education technology.

 
   

10:45 a.m. – 12:00 noon
Roundtables: Data-driven Decision Making to Build Enrollment, Enhance Programming, and Improve Outcomes

Moderator: Monique LaRocque, University of Southern Maine

“Defining, Measuring, and Improving Student Success: A Look at Key Performance Indicators at Several Leading Universities”

Speakers: Lori Stania, Penn State World Campus; Mike Urness, InsideTrack; Lynn Olson, Saint Joseph’s College of Maine

This panel of senior administrators will use case studies to highlight their processes for defining and measuring key outcomes and how that information informs effective program management. They will focus on data collection processes that produce “actionable insights,” incorporate an effective feedback loop, and support continuous quality improvement.

“The Art of Sizing Your New Program's Market in a Shape-shifting Economic Landscape”

Speakers: Rebecca Pearson, New York University School of Continuing and Professional Studies

The most important question confronting anyone thinking about new program development is determining the size of its potential market. There isn't an easy answer for this because a "market" is not a thing, but an idea. You can't see a market, but you only have an idea that it exists. So, if you can't see something, but you want to measure it, how do you do this? And how do you do this in today's shape-shifting economic landscape.

“Using Data to Drive Programming and Optimization”

Speakers: Edwin Schmeirer,
Georgetown University

Since 2005, Georgetown University’s School of Continuing Studies has launched six new Masters in Professional Studies programs and 10 new or revised non-credit certificate programs. The school’s enrollment has increased from 1,200 to 7,500 students while quality targets and outcomes have improved. Cost-effective data-driven techniques have played a critical role in the school’s success.

 
   

1:30 – 2:30 p.m.
“The OSU Extended Campus’s Intake Team: Implementing a Successful Process for Evaluating Proposals”
WEBCAST

Moderator: Nicole Gislason, University of West Florida

Speaker: Dianna Fisher, Oregon State University; Lisa Templeton, Oregon State University; Alfonso Bradoch, Oregon State University

The Intake Team at OSU Ecampus streamlined and improved the process of reviewing and funding course proposals. All proposals are submitted in a consistent manner via a custom-programmed Web form that feeds into a database designed by the team. This has been a major success and our process could easily be implemented at other CE units.

 
   
Colleague Conversations by Area of Interest
2:30-3:30 p.m.
 
Facilitators: Reed Scull, University of Wyoming; Ed Donovan, Chatham University; Darcie Milazzo, Georgetown University; Debbie Baldini, University of Missouri-St. Louis; George Irvine, University of Delaware  

Sustainability

 
Wednesday, 3.28.12  
1:45 – 5:00 p.m.
“Environment, Society, and Economy: Understanding Sustainability and the Triple Bottom Line”

Moderator: David Schejbal, University of Wisconsin Extension

Speakers: Brian and Mary Nattrass, Founders and Managing Partners of Sustainability Partners

International consultants and strategists on sustainability, Drs. Brian and Mary Nattrass have helped guide NASA, the U.S. Army, Nike, Starbucks, Hyatt, North Face, Target and many others toward more sustainable business practices. They are the authors of Dancing with the Tiger: Learning Sustainability Step by Natural Step; The Natural Step for Business: Wealth, Ecology, The Evolutionary Corporation; and other books. Brian and Mary’s depth of knowledge about real-world sustainability efforts will help us better understand how businesses and the view sustainability, and where opportunities lie for continuing education.
 
Thursday, 3.29.12  
10:30 – Noon
“Sustainability Panel I: Jobs, Politics and Relationships”


Moderator: Bill Koty, University of British Columbia

Speakers: Carl Safina, Founding President, Blue Ocean Institute; Mary Walshok, University of California-San Diego; Rex Burkholder, Portland Metro Councilor; Mike Wetter, Intertwine Alliance

The conversation continues as keynote speaker Carl Safina is joined by a panel of distinguished experts, including sociologist Mary Walshok, Portland Metro Councilor Rex Burkholder, and Intertwine Alliance board member Mike Wetter to discuss issues pertaining to sustainability and to engage the audience in a thoughtful dialogue.
 
   
1:45 p.m. – 5:00 p.m.
Guided Neighborhood Sustainability Excursions
For more information, including tour titles, maps and registration, click here.
 
Friday, 3.30.12  

9:30 – 10:30 a.m
“Sustainability Panel II: The Economics of Sustainability”

Moderator: Jim Shaeffer, James Madison University

Speakers: Michael Horn, Innosight Institute; Sheila Martin, Portland State University; Meryl Redisch, Portland Audubon Society; Brian Deal, University of Illinois

Description coming soon

 
Colleague Conversations by Area of Interest
2:30-3:30 p.m.
 
Facilitators: Brian and Mary Nattrass, Founders and Managing Partners of Sustainability Partners; Dave Szatmary, University of Washington, Greg Trudeau, University of Wisconsin-Extension; Robert Wiltenburg, Washington University in St. Loius